Gloves Bought Online - Failed After Minor Accident
Discussion
Bought a pair of Racer 1927 Heat 5 gloves in September from an online retailer.
After a 5 mph fall off, the fingers and thumbs burst apart on the right glove.
I've been in touch with the retailer who got in touch with the manufacturer and it was agreed they would be returned for inspection as the manufacturer is "surprised their CE tested and certified gloves have failed so easily."
After 6 weeks they've eventually come back and said the accident must have been at much higher speeds but are willing to offer 30% off a replacement pair.
I've told them this is unacceptable as my version of events is obviously correct due to the lack of damage to them other than the fingers falling apart.
Where do I stand? I would like either full or partial refund as I can't trust any gloves from this company again.
The retailer hasn't been much use and is seemingly only willing to do what the manufacturer suggests.
After a 5 mph fall off, the fingers and thumbs burst apart on the right glove.
I've been in touch with the retailer who got in touch with the manufacturer and it was agreed they would be returned for inspection as the manufacturer is "surprised their CE tested and certified gloves have failed so easily."
After 6 weeks they've eventually come back and said the accident must have been at much higher speeds but are willing to offer 30% off a replacement pair.
I've told them this is unacceptable as my version of events is obviously correct due to the lack of damage to them other than the fingers falling apart.
Where do I stand? I would like either full or partial refund as I can't trust any gloves from this company again.
The retailer hasn't been much use and is seemingly only willing to do what the manufacturer suggests.
TooLateForAName said:
Ask for the details of their testing - obviously you need to report this unexpected failure to whoever does the testing and trading standards and hse - ce certified kit failing is a major issue.
Meanwhile your contract is with the retailer - paid be card? try for a chargeback
That will be my next course of action. Will also try the Section 75 route.Meanwhile your contract is with the retailer - paid be card? try for a chargeback
airsafari87 said:
It’s not obvious though. A high speed crash doesn’t automatically mean high levels of damage to the glove.
I’ve had 20mph crashes before where the gloves were fit for the bin afterwards, I’ve also had 100mph crash where the gloves look no worse than had they fallen off the kitchen table.
Sure, but on that basis, they can't say the crash was worse than it was either.I’ve had 20mph crashes before where the gloves were fit for the bin afterwards, I’ve also had 100mph crash where the gloves look no worse than had they fallen off the kitchen table.
If I were going to lie, I'd say they fell apart from normal use.
Motorcycle kit can fail in a crash. But the point is you buy tougher kit so it doesn't or is less likely to.
These weren't a cheap pair of Amazon specials so I expected better.
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