Dainese D Air - online activation issues

[five50]

I am trying to connect my new leathers to the Dainese D Air app (as you do!) in order to register and download any software updates.
I have downloaded the app to my pc and plugged in the USB from the leathers - however, don’t seem to be able to get beyond a ‘not connected’ message.
I haven’t found much online.
Anyone familiar with any basics here that I could be missing?
Any thoughts appreciated.

[five50]

Thank you.

The Dainese website is a bit confusing as it implies the 2D software is for pre-2019 suits. However, based on your comments, this appears the one for the race suits generally. Was a bit wary about doing the wrong thing - but will download and see what happens...

[five50]

Good question - I dont have the exact answer, but on my quick skim of the manual, Dainese seemed to take registration of the suit quite seriously.

The manual that I received with my suit is downloadable here:

http://2d-datarecording.com/Downloads/Manuals/Dain...

And the site for the 2d downloads etc here:

http://2d-datarecording.com/en/produkte/custom-pac...

Again, I dont find the Dainese website very clear at all re this and the link to the above software downloads on their site implies that this is for pre-2019 suits - however, as far as I can tell, this is the Dainese D Air race suit stuff - I'm assuming that this is why I cant connect my suit to the computer with the other software on the site - which is implied is for post 2019 suits - but one could maybe read that this is for the D Air Road - let's see...

Or check with Dainese customer services at the link a few posts up.