Brand New Bike - Handlebar Vibration
Discussion
I just bought a brand new 765. I have noticed handlebar shaking from 30mph upwards, quite noticeable by 60 mph. Wobbles about 20mm forward and back, so about 40mm plus overall. There all the time.
I have noticed a lot of weights on the front wheel, both sides, 65 grams in total. 40 grams one side, 25 on the other in a slightly different position.
Dealer checked it at first service, no its not shaking. Well of course it still was so another check was booked. Again, no its not shaking. Lots of discussion with the technician and some suspension adjustment done. Definately not shaking. Rode away, half a mile down the road its shaking, seemed very noticeable so went straight back. Long discussions ensued. The boss decides to take it out to check it too but hes sure it isnt shaking.
Comes back, err, yes well it is shaking but thats normal. Its because the chassis design puts all the weight over the front wheel and its perfectly normal. No, we wont balance your front wheel again just to eliminate that. Thats how the bike is and you cant do anything about it.
I would be interested in other peoples informed views on this because I have had many new bikes over the years, Panigales, 1198, S1000RR and many many more in a 40 plus year riding career and I have never had steering wobble like this even on used bikes.
I cant believe this is normal because it is tremendously distracting, and along with the other 'normal' features of new 765 including horrendous clattering from cold due to the camchain tensioner building hydraulic pressure and the clutch rumbling away like a Ducati dry clutch (all normal apparently).
I have noticed a lot of weights on the front wheel, both sides, 65 grams in total. 40 grams one side, 25 on the other in a slightly different position.
Dealer checked it at first service, no its not shaking. Well of course it still was so another check was booked. Again, no its not shaking. Lots of discussion with the technician and some suspension adjustment done. Definately not shaking. Rode away, half a mile down the road its shaking, seemed very noticeable so went straight back. Long discussions ensued. The boss decides to take it out to check it too but hes sure it isnt shaking.
Comes back, err, yes well it is shaking but thats normal. Its because the chassis design puts all the weight over the front wheel and its perfectly normal. No, we wont balance your front wheel again just to eliminate that. Thats how the bike is and you cant do anything about it.
I would be interested in other peoples informed views on this because I have had many new bikes over the years, Panigales, 1198, S1000RR and many many more in a 40 plus year riding career and I have never had steering wobble like this even on used bikes.
I cant believe this is normal because it is tremendously distracting, and along with the other 'normal' features of new 765 including horrendous clattering from cold due to the camchain tensioner building hydraulic pressure and the clutch rumbling away like a Ducati dry clutch (all normal apparently).
kick buttowski said:
I just bought a brand new 765. I have noticed handlebar shaking from 30mph upwards, quite noticeable by 60 mph. Wobbles about 20mm forward and back, so about 40mm plus overall. There all the time.
I have noticed a lot of weights on the front wheel, both sides, 65 grams in total. 40 grams one side, 25 on the other in a slightly different position.
Dealer checked it at first service, no its not shaking. Well of course it still was so another check was booked. Again, no its not shaking. Lots of discussion with the technician and some suspension adjustment done. Definately not shaking. Rode away, half a mile down the road its shaking, seemed very noticeable so went straight back. Long discussions ensued. The boss decides to take it out to check it too but hes sure it isnt shaking.
Comes back, err, yes well it is shaking but thats normal. Its because the chassis design puts all the weight over the front wheel and its perfectly normal. No, we wont balance your front wheel again just to eliminate that. Thats how the bike is and you cant do anything about it.
I would be interested in other peoples informed views on this because I have had many new bikes over the years, Panigales, 1198, S1000RR and many many more in a 40 plus year riding career and I have never had steering wobble like this even on used bikes.
I cant believe this is normal because it is tremendously distracting, and along with the other 'normal' features of new 765 including horrendous clattering from cold due to the camchain tensioner building hydraulic pressure and the clutch rumbling away like a Ducati dry clutch (all normal apparently).
The bit in bold is the dealer talking pure unmitigated bullsI have noticed a lot of weights on the front wheel, both sides, 65 grams in total. 40 grams one side, 25 on the other in a slightly different position.
Dealer checked it at first service, no its not shaking. Well of course it still was so another check was booked. Again, no its not shaking. Lots of discussion with the technician and some suspension adjustment done. Definately not shaking. Rode away, half a mile down the road its shaking, seemed very noticeable so went straight back. Long discussions ensued. The boss decides to take it out to check it too but hes sure it isnt shaking.
Comes back, err, yes well it is shaking but thats normal. Its because the chassis design puts all the weight over the front wheel and its perfectly normal. No, we wont balance your front wheel again just to eliminate that. Thats how the bike is and you cant do anything about it.
I would be interested in other peoples informed views on this because I have had many new bikes over the years, Panigales, 1198, S1000RR and many many more in a 40 plus year riding career and I have never had steering wobble like this even on used bikes.
I cant believe this is normal because it is tremendously distracting, and along with the other 'normal' features of new 765 including horrendous clattering from cold due to the camchain tensioner building hydraulic pressure and the clutch rumbling away like a Ducati dry clutch (all normal apparently).
t!! My 1050 engined Daytona runs with back end jacked up and a 180/60 rear tyre to keep weight over the front and quicken the steering but it is totally stable no matter what.Take the bike elsewhere and get the front wheel checked for any buckling and then balanced properly, if the wheel is ok and the problem persists then my best guess is that there's something wrong with the head bearings.
This won’t help but I sold the first version of a 765 RS within 800 miles because of build quality concerns.
I also found the handling flighty as all hell and I just didn’t have any confidence in it.
I would also recommend getting someone else to balance the wheel. Taking it out and properly refitting will also rule out any alignment issues.
Also worth checking the headstock is properly adjusted. Could be too loose.
I also found the handling flighty as all hell and I just didn’t have any confidence in it.
I would also recommend getting someone else to balance the wheel. Taking it out and properly refitting will also rule out any alignment issues.
Also worth checking the headstock is properly adjusted. Could be too loose.
Get it on a front stand and check the tyre is running true.
Also check the front wheel is in the middle of the forks and aligned with the centre of the back wheel.
I've had something a bit similar from two bikes. One had been sat on its sidestand for two years and the tyre had deformed.
The other had a non-standard front brake not spaced to the centreline of the bike, a couple of washers and an hour with a file sorted that one.
On a new bike, I'd suspect a missing spacer.
I'd also check the rear wheel alignment. The best tool for this a long straight board with a notch cut out for the paddock stand.
Check it rote each wheel a bit, check again.
My local MOT bloke is hot on this , maybe it would be worth getting the bike checked over if you don't have the stuff needed.
A mate years ago had a swinging arm bearing fall apart. That wasn't stable either.
As suggested above, steering head bearings. Or anything else which can affect rake and trail.
I'd be speaking to Mr Triumph. Either a lot of people will have noticed this or yours isn't put together right.
Also check the front wheel is in the middle of the forks and aligned with the centre of the back wheel.
I've had something a bit similar from two bikes. One had been sat on its sidestand for two years and the tyre had deformed.
The other had a non-standard front brake not spaced to the centreline of the bike, a couple of washers and an hour with a file sorted that one.
On a new bike, I'd suspect a missing spacer.
I'd also check the rear wheel alignment. The best tool for this a long straight board with a notch cut out for the paddock stand.
Check it rote each wheel a bit, check again.
My local MOT bloke is hot on this , maybe it would be worth getting the bike checked over if you don't have the stuff needed.
A mate years ago had a swinging arm bearing fall apart. That wasn't stable either.
As suggested above, steering head bearings. Or anything else which can affect rake and trail.
I'd be speaking to Mr Triumph. Either a lot of people will have noticed this or yours isn't put together right.
brand new, few days old only a few hundred miles new?
reject it then just hand it back and say its not fit for purpose
don't faff about on here with internet gurus - its not their money
don't faff with weights and balancing and tyres hand it back and tell them to f - off
if its that new
reject it then just hand it back and say its not fit for purpose
don't faff about on here with internet gurus - its not their money
don't faff with weights and balancing and tyres hand it back and tell them to f - off
if its that new
GSA_fattie said:
brand new, few days old only a few hundred miles new?
reject it then just hand it back and say its not fit for purpose
don't faff about on here with internet gurus - its not their money
don't faff with weights and balancing and tyres hand it back and tell them to f - off
if its that new
Exactly this.reject it then just hand it back and say its not fit for purpose
don't faff about on here with internet gurus - its not their money
don't faff with weights and balancing and tyres hand it back and tell them to f - off
if its that new
20mm of handlebar movement is not an insignificant amount, and I certainly wouldn’t want to ride a bike that was doing that.
Iirc Podman and another member off here rejected their new Speed Triples a little while back, they may be able to offer some advice on how to approach Triumph and reject the bike. From what I can recall from their threads it was a bit of a ballache?
Hope you get sorted one way or another though.
Podman had his bike for a a few months IIRC and had significant attempts at repair during that period. In this case I think it's more straight forward and the reason for rejection looks really clear. The dealers are crazy if they think they can get away with flannelling over the issue as described, which is how things sound.
As above, reject it - in writing to the dealer / finance company (dependent on how you paid) during the first 30 days as that is when your rights are the strongest. You don’t have to give them any more chances to repair. There are templates on the internet.
(I recently did this with a new car - gave the dealer the car to fix, they told me they had, but the issue was still there. Finance company (also the manufacturer) gave me a full refund.)
(I recently did this with a new car - gave the dealer the car to fix, they told me they had, but the issue was still there. Finance company (also the manufacturer) gave me a full refund.)
Thanks for all the replies, much appreciated.
To be clear, the bike was new on 22nd April and has now done 800 miles. I had to go abroad straight after collecting it so it wasnt used for the first month.
Now that the dealer has finally admitted that it is vibrating, the problem is they say this is normal. They wont look at the bike again and if I ask them to look at it again its a 3 week lead time and they will charge me. They made it very clear yesterday, in front of other customers, that the bike is fine, vibration like that is perfectly normal (incredible!) and I am being unreasonable and a nuisance.
It was explained to me yesterday, in front of other customers, that it is impossible for the front wheel to be out of balance because he personally knows the man who balances all of Triumphs wheels for them, and he has the most advanced equipment in the world, and he is brilliant at his job and there is no way the wheel is out of balance and its not even worth checking.
This is what I am up against!
The problem here is the dealer. They regard me as a nuisance and are quite hostile despite my being calm and rational with them. I guess only buying two new bikes over the past couple of years and spending money with them on servicing and parts makes me fairly worthless in customer service terms and the attitude towards me is frankly appalling. They absolutely will not discuss this or accept the possibility that there is a problem with the bike.
Like many people, I bought this bike to blat around on and enjoy. I didnt expect to be buying problems and having to take multiple days off work, be spoken to like a child in an impatient and hostile manner, made to feel unwelcome, cussed at behind my back, and still have the problem.
I am going to get the wheel balanced myself because that seems the most likely cause. If that doesnt work, I will take the hit and get rid, because life is too short to be having this aggravation. I will never buy or recommend another Triumph product, never spend money with them again and I will actively tell other people about my bad experience. Theres 5,000 plus people working where I work, lots of bikers there asking my opinion when I ride to work.
Truth is, like Tricky said, the build quality really isnt good and in my experience the marketing department is where Bloor spends the money, not on the product which is how he sells houses too. The bike looks and feels flimsy and cheaply made, and the whistling, chirrupping noise the motor makes has starting to annoy me because it sounds ridiculous like some kind of an industrial hoover (all in my subjective opinion of course).
To be clear, the bike was new on 22nd April and has now done 800 miles. I had to go abroad straight after collecting it so it wasnt used for the first month.
Now that the dealer has finally admitted that it is vibrating, the problem is they say this is normal. They wont look at the bike again and if I ask them to look at it again its a 3 week lead time and they will charge me. They made it very clear yesterday, in front of other customers, that the bike is fine, vibration like that is perfectly normal (incredible!) and I am being unreasonable and a nuisance.
It was explained to me yesterday, in front of other customers, that it is impossible for the front wheel to be out of balance because he personally knows the man who balances all of Triumphs wheels for them, and he has the most advanced equipment in the world, and he is brilliant at his job and there is no way the wheel is out of balance and its not even worth checking.
This is what I am up against!
The problem here is the dealer. They regard me as a nuisance and are quite hostile despite my being calm and rational with them. I guess only buying two new bikes over the past couple of years and spending money with them on servicing and parts makes me fairly worthless in customer service terms and the attitude towards me is frankly appalling. They absolutely will not discuss this or accept the possibility that there is a problem with the bike.
Like many people, I bought this bike to blat around on and enjoy. I didnt expect to be buying problems and having to take multiple days off work, be spoken to like a child in an impatient and hostile manner, made to feel unwelcome, cussed at behind my back, and still have the problem.
I am going to get the wheel balanced myself because that seems the most likely cause. If that doesnt work, I will take the hit and get rid, because life is too short to be having this aggravation. I will never buy or recommend another Triumph product, never spend money with them again and I will actively tell other people about my bad experience. Theres 5,000 plus people working where I work, lots of bikers there asking my opinion when I ride to work.
Truth is, like Tricky said, the build quality really isnt good and in my experience the marketing department is where Bloor spends the money, not on the product which is how he sells houses too. The bike looks and feels flimsy and cheaply made, and the whistling, chirrupping noise the motor makes has starting to annoy me because it sounds ridiculous like some kind of an industrial hoover (all in my subjective opinion of course).
Although I’m no Triumph fan I think your issue will be something relatively trivial.
My bike has wheel weights on both sides of the wheels but they match in weight and alignment - total of 40 on the front and 30 on the rear. Your mismatch could be all it is.
It’s a shame Triumph have to be how they are especially the dealers. All they want to do is shift new bikes are charge a lot or in warranty servicing.
My bike has wheel weights on both sides of the wheels but they match in weight and alignment - total of 40 on the front and 30 on the rear. Your mismatch could be all it is.
It’s a shame Triumph have to be how they are especially the dealers. All they want to do is shift new bikes are charge a lot or in warranty servicing.
kick buttowski said:
Thanks for all the replies, much appreciated.
To be clear, the bike was new on 22nd April and has now done 800 miles. I had to go abroad straight after collecting it so it wasnt used for the first month.
Now that the dealer has finally admitted that it is vibrating, the problem is they say this is normal. They wont look at the bike again and if I ask them to look at it again its a 3 week lead time and they will charge me. They made it very clear yesterday, in front of other customers, that the bike is fine, vibration like that is perfectly normal (incredible!) and I am being unreasonable and a nuisance.
It was explained to me yesterday, in front of other customers, that it is impossible for the front wheel to be out of balance because he personally knows the man who balances all of Triumphs wheels for them, and he has the most advanced equipment in the world, and he is brilliant at his job and there is no way the wheel is out of balance and its not even worth checking.
This is what I am up against!
The problem here is the dealer. They regard me as a nuisance and are quite hostile despite my being calm and rational with them. I guess only buying two new bikes over the past couple of years and spending money with them on servicing and parts makes me fairly worthless in customer service terms and the attitude towards me is frankly appalling. They absolutely will not discuss this or accept the possibility that there is a problem with the bike.
Like many people, I bought this bike to blat around on and enjoy. I didnt expect to be buying problems and having to take multiple days off work, be spoken to like a child in an impatient and hostile manner, made to feel unwelcome, cussed at behind my back, and still have the problem.
I am going to get the wheel balanced myself because that seems the most likely cause. If that doesnt work, I will take the hit and get rid, because life is too short to be having this aggravation. I will never buy or recommend another Triumph product, never spend money with them again and I will actively tell other people about my bad experience. Theres 5,000 plus people working where I work, lots of bikers there asking my opinion when I ride to work.
Truth is, like Tricky said, the build quality really isnt good and in my experience the marketing department is where Bloor spends the money, not on the product which is how he sells houses too. The bike looks and feels flimsy and cheaply made, and the whistling, chirrupping noise the motor makes has starting to annoy me because it sounds ridiculous like some kind of an industrial hoover (all in my subjective opinion of course).
You have a lot more patience than I do.To be clear, the bike was new on 22nd April and has now done 800 miles. I had to go abroad straight after collecting it so it wasnt used for the first month.
Now that the dealer has finally admitted that it is vibrating, the problem is they say this is normal. They wont look at the bike again and if I ask them to look at it again its a 3 week lead time and they will charge me. They made it very clear yesterday, in front of other customers, that the bike is fine, vibration like that is perfectly normal (incredible!) and I am being unreasonable and a nuisance.
It was explained to me yesterday, in front of other customers, that it is impossible for the front wheel to be out of balance because he personally knows the man who balances all of Triumphs wheels for them, and he has the most advanced equipment in the world, and he is brilliant at his job and there is no way the wheel is out of balance and its not even worth checking.
This is what I am up against!
The problem here is the dealer. They regard me as a nuisance and are quite hostile despite my being calm and rational with them. I guess only buying two new bikes over the past couple of years and spending money with them on servicing and parts makes me fairly worthless in customer service terms and the attitude towards me is frankly appalling. They absolutely will not discuss this or accept the possibility that there is a problem with the bike.
Like many people, I bought this bike to blat around on and enjoy. I didnt expect to be buying problems and having to take multiple days off work, be spoken to like a child in an impatient and hostile manner, made to feel unwelcome, cussed at behind my back, and still have the problem.
I am going to get the wheel balanced myself because that seems the most likely cause. If that doesnt work, I will take the hit and get rid, because life is too short to be having this aggravation. I will never buy or recommend another Triumph product, never spend money with them again and I will actively tell other people about my bad experience. Theres 5,000 plus people working where I work, lots of bikers there asking my opinion when I ride to work.
Truth is, like Tricky said, the build quality really isnt good and in my experience the marketing department is where Bloor spends the money, not on the product which is how he sells houses too. The bike looks and feels flimsy and cheaply made, and the whistling, chirrupping noise the motor makes has starting to annoy me because it sounds ridiculous like some kind of an industrial hoover (all in my subjective opinion of course).
From the experience you’ve had with Triumph dealers thus far on a brand new bike, I’d be throwing the keys back at them quick sharp.
If their customer service is this abysmal with a problem on a brand new bike, what are they going to be like if/when you have any problems with the bike further down the line? That would be a genuine concern of mine.
A few times I’ve been in a Triumph dealership with the intention of buying a bike from them, but the service you get from their salesmen is shocking so I’ve walked away from them each time. When I compare that to the service I’ve received from BMW, Honda, Aprilia, KTM …. They have all been head and shoulders above Triumph by quite some margin.
GSA_fattie said:
brand new, few days old only a few hundred miles new?
reject it then just hand it back and say its not fit for purpose
don't faff about on here with internet gurus - its not their money
don't faff with weights and balancing and tyres hand it back and tell them to f - off
if its that new
Yes this. They have said freject it then just hand it back and say its not fit for purpose
don't faff about on here with internet gurus - its not their money
don't faff with weights and balancing and tyres hand it back and tell them to f - off
if its that new
k you to you, by providing you with a substandard bike which is dangerous to ride. They have figured out it is substandard, but they won't do anything about it. You don't need to be nice to them. Message me directly and ill fill you in on the facts about how I got a refund on my bike, it was brand new and only a few weeks old when I tried to reject it.
Having gone through the expierence, if the dealer believes there is no fault AND then the finance conpany agree with the dealer(as happened to me) , its not as straightforward as people would like to believe .
They will offer you a replacement easy enough thou but I wanted my money back.
Having gone through the expierence, if the dealer believes there is no fault AND then the finance conpany agree with the dealer(as happened to me) , its not as straightforward as people would like to believe .
They will offer you a replacement easy enough thou but I wanted my money back.
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