Arai Quantic Warranty
Discussion
Hi all,
I purchased a Arai Quantic helmet from SportsBikeShop in May last year.
It has developed a problem with the chin strap.
It snap comes loose!
I sent it off to SBS on 18/04/23.
They then sent it to Arai.
It’s my only helmet and am now missing out on sunny evenings and weekends.
I have been chasing SBS but they have not got a return date.
Has anyone returned a helmet to Arai and had the same very slow experience?
I purchased a Arai Quantic helmet from SportsBikeShop in May last year.
It has developed a problem with the chin strap.
It snap comes loose!
I sent it off to SBS on 18/04/23.
They then sent it to Arai.
It’s my only helmet and am now missing out on sunny evenings and weekends.
I have been chasing SBS but they have not got a return date.
Has anyone returned a helmet to Arai and had the same very slow experience?
Orchardab said:
SBS communication has been excellent. The chap must be pissed off with me chasing!!
Think I’ll have to get another helmet in the interim period.
Perhaps give them a nudge towards finding a resolution whilst accepting it's not their fault, it is a company they choose to deal with and they should be able to put pressure on themThink I’ll have to get another helmet in the interim period.
Remember that your contract for the purchase of the helmet is with SBS and that you must give them a reasonable time to assess the issue and implement a repair. They may have sent it to Arai but that's their choice not yours, and a month is starting to push the boundaries of "reasonable time".
I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
black-k1 said:
Remember that your contract for the purchase of the helmet is with SBS and that you must give them a reasonable time to assess the issue and implement a repair. They may have sent it to Arai but that's their choice not yours, and a month is starting to push the boundaries of "reasonable time".
I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
Genuinely, how do you suggest SBS effect a repair ? SBS are doing all that is in their power, they are bound by the terms of the warranty as much as Arai, its Arais warranty, not SBS's .... I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
OP, ask nicely and they will cut you a deal on an interim lid, they are a good bunch, at least my one in Reading appears to be staffed by good people ...
dibblecorse said:
black-k1 said:
Remember that your contract for the purchase of the helmet is with SBS and that you must give them a reasonable time to assess the issue and implement a repair. They may have sent it to Arai but that's their choice not yours, and a month is starting to push the boundaries of "reasonable time".
I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
Genuinely, how do you suggest SBS effect a repair ? SBS are doing all that is in their power, they are bound by the terms of the warranty as much as Arai, its Arais warranty, not SBS's .... I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
OP, ask nicely and they will cut you a deal on an interim lid, they are a good bunch, at least my one in Reading appears to be staffed by good people ...
Thanks for your help gents.
I asked the question on a new helmet, but they didn’t get back to my email so will call them tomorrow.
They seem like a cracking company and I have bought all my stuff through them in the past.
I’m fairly new to motorcycling so my kit is fairly limited, was planning on getting another helmet, just not this summer.
I’ll let you know how I go!
I asked the question on a new helmet, but they didn’t get back to my email so will call them tomorrow.
They seem like a cracking company and I have bought all my stuff through them in the past.
I’m fairly new to motorcycling so my kit is fairly limited, was planning on getting another helmet, just not this summer.
I’ll let you know how I go!
black-k1 said:
dibblecorse said:
black-k1 said:
Remember that your contract for the purchase of the helmet is with SBS and that you must give them a reasonable time to assess the issue and implement a repair. They may have sent it to Arai but that's their choice not yours, and a month is starting to push the boundaries of "reasonable time".
I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
Genuinely, how do you suggest SBS effect a repair ? SBS are doing all that is in their power, they are bound by the terms of the warranty as much as Arai, its Arais warranty, not SBS's .... I'd suggest making SBS aware of the fact that you know it's their obligation (not Arais) to address this and, as it's taking so long, you'd like a REALLY GOOD deal on a second helmet.
OP, ask nicely and they will cut you a deal on an interim lid, they are a good bunch, at least my one in Reading appears to be staffed by good people ...
That said, I'd have another lid and accept that a manufacturer repair is going to be slow.
Orchardab said:
Hi all,
It has developed a problem with the chin strap.
It snap comes loose!
? the d rings slip or the popper that you fasten the end back to?It has developed a problem with the chin strap.
It snap comes loose!
I’ve never heard of d rings slipping
Popper, are you sure you fastening it correctly - does it matter? it’s not part of the safety system just stops it flapping about at speed
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