Motorbike jacket leaks- redress experiences
Discussion
OK mid-May I bought a Dainese waterproof jacket. I dont consider £270 cheap. I bought it in the premise that it was sold as waterproof etc.
We hadn't had much rain over the follow weeks so I hasn't thr chance to test its waterproof nature.
Fast forward to the 3rd week of July and I'm riding in a fine mist/light drizzle for 3 miles and the top of the shoulders down the arms have wetted out through the internal waterproof membrane wetting me. The ride was 15mins long approx and all zips secured.
I contacted the dealer and dropped the jacket off stating I needed it for a European biking trip and timescales etc?...
After polite chasing they've told me they'd sent it off to Italy to Dainese and it'll take circa 4 weeks to hear anything.
Is this usual for motorbike gear? I've had to buy another jacket and on my experiences so far now I don't want to see that jacket back (or buy from them again).
At no point have they initiated any call to me. Their customer service precorded message states no abuse will be tolerated(!) and their trustpilot reviews are appalling.
They'll no doubt be well known to many PHers.
Legally where do I stand as the jacket was 2 months old when the fault was discovered.
We hadn't had much rain over the follow weeks so I hasn't thr chance to test its waterproof nature.
Fast forward to the 3rd week of July and I'm riding in a fine mist/light drizzle for 3 miles and the top of the shoulders down the arms have wetted out through the internal waterproof membrane wetting me. The ride was 15mins long approx and all zips secured.
I contacted the dealer and dropped the jacket off stating I needed it for a European biking trip and timescales etc?...
After polite chasing they've told me they'd sent it off to Italy to Dainese and it'll take circa 4 weeks to hear anything.
Is this usual for motorbike gear? I've had to buy another jacket and on my experiences so far now I don't want to see that jacket back (or buy from them again).
At no point have they initiated any call to me. Their customer service precorded message states no abuse will be tolerated(!) and their trustpilot reviews are appalling.
They'll no doubt be well known to many PHers.
Legally where do I stand as the jacket was 2 months old when the fault was discovered.
Edited by Hugo Stiglitz on Thursday 11th August 08:25
Dainese do their own waterproof stuff D-Dry from memory, and the higher end stuff is Goretex.
Many years ago I had a D-Dry jacket which didn't fair well in really heavy rain, likewise my partner at the time bought a Goretex Dainese jacket, they'd managed to sew the Goretex membrane inside out in one of the pockets which effectively filled with water and killed her phone.That's my experience of Dainese waterproof gear.
Years later I bought an expensive A-Star Goretex jacket to replace the Dainese item, I've had that 12 years now and other than a few signs of wear and tear it's been faultless, albeit extremely heavy. I know this doesn't help with your question unfortunately.
Many years ago I had a D-Dry jacket which didn't fair well in really heavy rain, likewise my partner at the time bought a Goretex Dainese jacket, they'd managed to sew the Goretex membrane inside out in one of the pockets which effectively filled with water and killed her phone.That's my experience of Dainese waterproof gear.
Years later I bought an expensive A-Star Goretex jacket to replace the Dainese item, I've had that 12 years now and other than a few signs of wear and tear it's been faultless, albeit extremely heavy. I know this doesn't help with your question unfortunately.
Huge disclaimer - I'm not a legal expert nor have I received any training in the law or legal matters.
Look up details on the Consumer Rights Act 2015 and in particular:
Section 9: Goods to be of satisfactory quality
Section 10: Goods to be fit for particular purpose
Section 11: Goods to be as described
Section 20: Right to reject
I would suggest that if the goods were sold as waterproof and let rain in at the first opportunity of use in rain then they’ve failed at least one if not all of the above sections and, as it was the first opportunity, you have the right to reject and claim a refund.
Look up details on the Consumer Rights Act 2015 and in particular:
Section 9: Goods to be of satisfactory quality
Section 10: Goods to be fit for particular purpose
Section 11: Goods to be as described
Section 20: Right to reject
I would suggest that if the goods were sold as waterproof and let rain in at the first opportunity of use in rain then they’ve failed at least one if not all of the above sections and, as it was the first opportunity, you have the right to reject and claim a refund.
Dainese basically shut down for August hence the minimum 4 week turn around.
From their perspective the best you can hope for is a credit note or a replacement jacket/product. You have to give the retailer the chance to make it right before demanding a refund. Many companies will not offer a refund even if the product is fundamentally faulty.
From their perspective the best you can hope for is a credit note or a replacement jacket/product. You have to give the retailer the chance to make it right before demanding a refund. Many companies will not offer a refund even if the product is fundamentally faulty.
SteelerSE said:
Dainese basically shut down for August hence the minimum 4 week turn around.
From their perspective the best you can hope for is a credit note or a replacement jacket/product. You have to give the retailer the chance to make it right before demanding a refund. Many companies will not offer a refund even if the product is fundamentally faulty.
I'd it reasonable to make the customer wait no doubt going on two months?From their perspective the best you can hope for is a credit note or a replacement jacket/product. You have to give the retailer the chance to make it right before demanding a refund. Many companies will not offer a refund even if the product is fundamentally faulty.
SteelerSE said:
Dainese basically shut down for August hence the minimum 4 week turn around.
From their perspective the best you can hope for is a credit note or a replacement jacket/product. You have to give the retailer the chance to make it right before demanding a refund. Many companies will not offer a refund even if the product is fundamentally faulty.
... and many companies are actually breaking the law in so doing. From their perspective the best you can hope for is a credit note or a replacement jacket/product. You have to give the retailer the chance to make it right before demanding a refund. Many companies will not offer a refund even if the product is fundamentally faulty.
I've had a couple of "run ins" with various retailers, one actually ending up in the small clains court, and my experience is that retailers take two approaches
1. blame the manufacturer
2. "bully the customer" into believing they have no rights.
Both are generally wrong. My advice is do your homework then stand your ground.
There are times when being an argumentative b
d are actually an advantage! 
I buy from Sports Bike Shop, I know they're contributing to the demise of some smaller bike shops but this is a perfect example of why.
I've had two pairs of boots in the last year which were supposed to be waterproof but turned out to be less waterproof than a teabag, and SBS refunded me immediately I'd sent them back, no messing about. They even paid the return postage via DPD. I'm now very wary of buying expensive bike kit anywhere else.
Also, in my experience, reinforced in the last year with these urban boots, Gore-Tex is the only breathable and fully waterproof material worth buying. I suspect it's got as much to do with the controlled manufacture of Gore-Tex products as the material but it's never let me down but other cheaper materials/products have.
I've had two pairs of boots in the last year which were supposed to be waterproof but turned out to be less waterproof than a teabag, and SBS refunded me immediately I'd sent them back, no messing about. They even paid the return postage via DPD. I'm now very wary of buying expensive bike kit anywhere else.
Also, in my experience, reinforced in the last year with these urban boots, Gore-Tex is the only breathable and fully waterproof material worth buying. I suspect it's got as much to do with the controlled manufacture of Gore-Tex products as the material but it's never let me down but other cheaper materials/products have.
If you want redress take to social media of the retailer. I had an issue with a Rev'It jacket some years ago, when I was working with as an instructor and needed a dry jacket. The retailer - Get Geared - gave me a load of flannel about the jacket being off in Austria for repair and all that. Once I put a Twitter rant on their socials and tagged Rev'It, they suddenly offered me a new jacket the next day.
A lot of shops don't want to give people their rights.
A lot of shops don't want to give people their rights.
the cueball said:
Are you in Verona yet?
Their headquarters are just up the road about an hour away in Colceresa..
Go pay them a visit..
But don't go in all guns blazin'... they are now owed by the Carlyle Group, which depending on your level of tin foil-ness may or may not mean something to you..
1hr13 Their headquarters are just up the road about an hour away in Colceresa..
Go pay them a visit..
But don't go in all guns blazin'... they are now owed by the Carlyle Group, which depending on your level of tin foil-ness may or may not mean something to you..
You should be covered under Dainese’s warranty, albeit the Italians will be off for August.
While I love how Dianese looks and feels, the brand is known for slow warranty service (and not taking CE ratings seriously with cheap leather, etc.).
But if your gear isn’t laminated, I recommend using Fabsil Gold spray, so rain beads off.
While I love how Dianese looks and feels, the brand is known for slow warranty service (and not taking CE ratings seriously with cheap leather, etc.).
SAS Tom said:
When I worked in a bike shop […] Dainese was reliable but when it went wrong the support from Dainese was crap. They seem to do everything in slow motion. They also make no secret of the fact that they use the cheapest leather they can find despite the high price tag.
Previously, I used Dianese D-Dry gear in winter and preferred it over Gore-Tex. It never leaked, and I found D-Dry more breathable than Gore-Tex. But if your gear isn’t laminated, I recommend using Fabsil Gold spray, so rain beads off.
Hugo Stiglitz said:
Freakuk said:
You didn't have a rucksack etc on, over the shoulders?
No, panniers. Carrying panniers on your shoulders will give somewhere for the water to pool and force its way through the membrane.
Plus it must be really uncomfortable and look ridiculous...
My issue here is that I would HOPE any retailer would try to have my back. But the sad reality is that due to internet pricing most shops can't afford to take any risks in burdening the chance that the manufacturer will reject the claim, leaving them in the red.
Bike related shops from my experience really don't have the same idea of customer service that I would expect due to the costs of the items involved.
Sadly this is a case of "you're gonna have to wait".
The good thing is that Dainese really do tend to check their products properly.
Bike related shops from my experience really don't have the same idea of customer service that I would expect due to the costs of the items involved.
Sadly this is a case of "you're gonna have to wait".
The good thing is that Dainese really do tend to check their products properly.
Krikkit said:
Freakuk said:
...they'd managed to sew the Goretex membrane inside out in one of the pockets which effectively filled with water and killed her phone.
Sorry, that's a classicIt's permeable to water vapour molecules.
It doesn't have an inside and an outside.
If the vapour pressure of water is higher on the outside it will let water vapour in.
This can happen in hot humid weather.
This has been reported before, but it's pretty rare to wear waterproofs in such conditions.
It's been demonstrated by people in sailing and diving circles.
I guess this an irrelevant factoid and the OP's coat simply has holes in the shoulders!
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