Anyone bought from Motocard?

[DudleySquires]

http://www.motocard.com/

Looking for some Dainese stuff and these guys look unbeatable for price. Downside is they are not in the UK, in fact they appear to be in Andorra.

Anyone ever bought from them before? Any issues? Am I going to be stung for some sort of import tax since Andorra is not in the EU?

Ta

[Richyboy]

I haven't but I noticed a lot of the reviews are from UK purchasers.

[jcelee]

Yes, just received some Shoei cheek pads and some Motul helmet cleaner (basically to make it up to enough to qualify for free postage). Everything was perfect and as described, just took a while (was perhaps as long as 2 weeks).

Very happy, just don't order anything you need in a hurry!

Also handy that they accept Paypal given I have a surplus of Paypal credit...

[bogie]

Not ordered yet but considered ....some of the UK suppliers will price match now though, rather than lose a sale abroad. Uk is easier for free returns if it dont fit

try the usual motolegends, sportsbikeshop, from memory will price match

[Dare2Fail]

I ordered some Rukka kit a few weeks back. All arrived without any problems, although as a previous poster said don't use if you are in a huge hurry. "Delivery within 48 hours" actually means "delivery within 10 days" based on my experience. Good prices and good service though, other than the delivery times.

[Sea Demon]

I ordered my Shoei GT Air from them, took 10 days but was £70 cheaper than anywhere in the UK and got a free set of Oakleys, all good.

[DudleySquires]

bogie said:

Not ordered yet but considered ....some of the UK suppliers will price match now though, rather than lose a sale abroad. Uk is easier for free returns if it dont fit

try the usual motolegends, sportsbikeshop, from memory will price match

Funnily enough the first ad on google when searching for motocard is a pricematch ad from motolegends. The link goes nowhere though and when I contacted them they said they wouldn't because they were outside the EU. Hence my Qs about import charges.

Looks like sportsbikeshop exclude all but UK retailers. Id prefer UK items but the motocard deal is a significant saving (or at least appears to be at this stage). Not worried about having to wait a few weeks for it.

[Dare2Fail]

I had zero import charges on quite a sizeable order. Not sure if I was lucky or if that is the norm. I hadn't even considered import charges as I just assumed that they were based in Spain.

[HughiusMaximus]

I ordered Alpinestars leather jacket and trousers off them a few months back with no issues.
Double check your sizes though, I messed up on the uk vs eu sizing and had to pay return postage to exchange.

My mistake though, I considered it a stupidity tax and moved on!

[jcelee]

The stuff I ordered appeared to have come from Spain

[RemyMartin]

Word of warning on the lids. They dont have a gold ACU sticker on them.

[s3fella]

Don't seem that cheap for helmets tbh. Gt air is more than list at my ,ocal shoei dealer, an I got another 60 quid off mine.

Same for fx v4, 270 quid in my local mx shop

[SAS Tom]

Don't forget that with certain manufacturers you will have to go back to motocard for any warranty issues which could mean long waits if anything goes wrong.

Alpinestars are the only ones I know where you would be able to take any faulty kit to any authorised dealer in the world.

[Jazoli]

RemyMartin said:

Word of warning on the lids. They dont have a gold ACU sticker on them.

They are a couple of quid on eBay

[SAS Tom]

A lot of UK helmets that have been tested don't come with a sticker now either.

[FXRGeff]

I know the original post was a while ago but this bears updating.

Motocard claim to have a new UK operation. Reviews on Trustpilot are poor - and with good reason. The UK operation is supposed to improve the experience for UK based buyers but, in fact, just doesn't seem to work. Motocard's stock response is along the lines of "we had a few issues initially but they are now sorted" when the real truth is they are not sorted. Tracking numbers dont get provided and orders seem to be stuck in some sort of parallel universe between packing and handing over to DPD for delivery (thats based on what little information I can get about my order and the reviews on Trust Pilot from other recent UK customers).

Customer service is via email (From Spain?) or via telephone on an international number (+442). The online chat customer services has a response time of "manana".

Prices may be cheap but I would advise avoiding if you like a hassle free life.

[lazybike]

I've used them four times for new helmets never had any problems.

[graeme4130]

lazybike said:

I've used them four times for new helmets never had any problems.

Have you used them Since brexit though, as nowadays you get stung for duty and VAT ?

[dibblecorse]

You realise any number starting +44 is a UK number right?

You're either a bot, a troll or a competitor.

[Krikkit]

dibblecorse said:

You realise any number starting +44 is a UK number right?

You're either a bot, a troll or a competitor.

Don't forget the third option, just not realising it could be a UK number.

These days it doesn't matter anyway, you can buy a VPN number for any local area code you want.