My BMW Service - advice please
Discussion
This was done two weeks ago.
The brake fluid was changed as per OBC and book stamped. Dealer did not ask if they should do anything else.
Anyway I ask the guy at the desk whether all tyres would have been checked as I was a little concerned re the front outside edge wear. Service guy said a check would have been done as a matter of routine.
Anyway on the way home the OBC shows the puncture warning. I thought maybe pressure on one was a little low so added air to them. OBC warning came up again with warning so took the car to the local garage to check the tyres.
One of the rears was indeed punctured but the also confirmed the other was down to its "wear band". Also that the two fronts needed renewed.
WHY WOULD THE DEALER NOT PICK ANY OF THIS UP?
ps The car has only done 4.5 k since it was bought "Approved Used"
Not too happy as unless I hadn't had the puncture I wouldn't have known as I thought the service would have checked tyres. I could therefore have gone about 5-10k miles without knowing the tyrse were in such a state. I personaally think it a major safety issue if the whole car is not checked at a service.
What should I do? Go back to Service dealer, dealer who sold car, straight to BMW or pay up and shut up?
Thanks
The brake fluid was changed as per OBC and book stamped. Dealer did not ask if they should do anything else.
Anyway I ask the guy at the desk whether all tyres would have been checked as I was a little concerned re the front outside edge wear. Service guy said a check would have been done as a matter of routine.
Anyway on the way home the OBC shows the puncture warning. I thought maybe pressure on one was a little low so added air to them. OBC warning came up again with warning so took the car to the local garage to check the tyres.
One of the rears was indeed punctured but the also confirmed the other was down to its "wear band". Also that the two fronts needed renewed.
WHY WOULD THE DEALER NOT PICK ANY OF THIS UP?
ps The car has only done 4.5 k since it was bought "Approved Used"
Not too happy as unless I hadn't had the puncture I wouldn't have known as I thought the service would have checked tyres. I could therefore have gone about 5-10k miles without knowing the tyrse were in such a state. I personaally think it a major safety issue if the whole car is not checked at a service.
What should I do? Go back to Service dealer, dealer who sold car, straight to BMW or pay up and shut up?
Thanks
go and buy some tyres and next time you buy a used car check them over thoroughly
if they are down to the wear bars it simply means they are now worn out, presumably that means 4.5k miles and X months ago when you bought the car they were probably ok - tyres seem to last anywhere between 15-30k miles on an average car, but sub 10k if driven enthusiastically
there is a list in your manual which confirms which items are inspected at which service, if it says tyres then ask for a copy of the inspection sheet and see what it says. if its not marked and should be then ask the dealer why
Bennno
if they are down to the wear bars it simply means they are now worn out, presumably that means 4.5k miles and X months ago when you bought the car they were probably ok - tyres seem to last anywhere between 15-30k miles on an average car, but sub 10k if driven enthusiastically
there is a list in your manual which confirms which items are inspected at which service, if it says tyres then ask for a copy of the inspection sheet and see what it says. if its not marked and should be then ask the dealer why
Bennno
pattyg said:
Not too happy as unless I hadn't had the puncture I wouldn't have known as I thought the service would have checked tyres. I could therefore have gone about 5-10k miles without knowing the tyrse were in such a state. I personaally think it a major safety issue if the whole car is not checked at a service.
It's not hard to look for the tread wear indicators and see how close they are. How would you know if you had a slowly deflating tyre?
Your tyres are the only thing that keeps your car on the road, it is vital they are in good condition, and you should be checking them yourself weekly at the very least.
john_p said:
pattyg said:
Not too happy as unless I hadn't had the puncture I wouldn't have known as I thought the service would have checked tyres. I could therefore have gone about 5-10k miles without knowing the tyrse were in such a state. I personaally think it a major safety issue if the whole car is not checked at a service.
It's not hard to look for the tread wear indicators and see how close they are. How would you know if you had a slowly deflating tyre?
Your tyres are the only thing that keeps your car on the road, it is vital they are in good condition, and you should be checking them yourself weekly at the very least.
John, I may be old fashioned but when other cars I have owned went in for a service, a tyre check was routine. I do not expect to hear all tyres are worn 2 weeks after nothing was said at the BMW Service.
Ordered 2x 205 50 r17's goodyears from mytyres £125 each and £10 fitting, the fronts are more than the 225 rears ( they are about £105 from blackcircles ). BMW at my latest service wanted £185 per tyre, I suppose its not that bad for the lack of hassle factor.
Mine has now had 12 tyres on it (8 replacements at approx £1100) in 39000 miles, get used to changing them on a 1 -series!
Mine has now had 12 tyres on it (8 replacements at approx £1100) in 39000 miles, get used to changing them on a 1 -series!
bennno said:
as already posted your handbook tells you what s checked on each service, have you checked it yet
So what you are telling me is that if I went into get an oil change on a set of slicks they wouldn't say anything?
To me they look fine with lots of tread but not to my garage. I would therefore have kept them for months not knowing. Dangerous.
what are you saying, that when you take your car in for the cheap oil change service that the garage should spend an hour and charge you £90 extra for checking the car over??
you still havent ansered the specific question asked by myself and others as to what it states is checked in the service your car went in for??
Tyres are commodity wear out items which the driver needs to check weekly - with modern service intervals of up to 20k you surely wouldnt not check pressures or tread depth every other time you wash the car or something?
Bennno
Tyres are only checked as part of an Inspection service or a Vehicle check with later CBS servicing, so unless the technician happened to notice they were low and mention it anyway it is not part of an Oil service or fluid change.
A 'Routine Maintenance Check' is usually available for additional checks at Oil services for customers who like these additional items checked i.e because they don't do them themselves.
Technically the Dealer has not done anything wrong because the tyre check is not part of the service you have had, if anythuing they are guilty of not explaining what is part of the service, so that you understand these items are not checked and/or not offering the Routine Maintenance Check [at an additional charge]
Personally if I am doing a Brake fluid change as I am at each wheel bleeding them out I look at the tyres anyway and if they look low add them to the report sheet but that is just the way I and most of our Dealership work.
That said if it is a really busy day low staff high work load the little freebie things like topping up washer fluid and checking tyres at these oil services won't get done.
bennno said:
what are you saying, that when you take your car in for the cheap oil change service that the garage should spend an hour and charge you £90 extra for checking the car over??
you still havent ansered the specific question asked by myself and others as to what it states is checked in the service your car went in for??
Tyres are commodity wear out items which the driver needs to check weekly - with modern service intervals of up to 20k you surely wouldnt not check pressures or tread depth every other time you wash the car or something?
Bennno
This being my first BMW service I am not used to only one thing getting done and that is it. I am used to the whole car getting a general safety check and I do not give a fig what is in the booklet under brake fluid change. Yes, I am willing to pay for this but was not given the option. (I personally don't think it would take one hour).
The guy at the Service desk also said that a tyre check would be done as a matter of course when I questioned him after the service. (I was a little worried about the wear to the outer edges but he said this would be due to modern power steering and that they must be OK). I can only go on what I am being told ffs i.e. they've been checked and they are fine....they also look fine to an untrained eye.
PS Thanks for the info re tyres wearing out. Does this mean I can claim them on my warranty?????????
As with most dealers,the car wont leave the ground,so in an oil service or standard scope cbs the tyres wont be looked at.The oil is sucked out...all to do with time saving.
As the time given is 20 mins to get the car in,drain,fill and change oil filter not many grunts will check the tyres.
We are critisised if we start checking things not on the sheet.However,some of us do have a heart and carry out a vehicle health check which covers tyres and so on...this gives us an extra 20 mins-this one is free at our dealer(but dont tell everyone)
Tyres cant be claimed under warranty-wear and tear...but I would ask for the AUC check sheet to see what the tyres were measured at during its check.If it says 3mm or below,then they must change them...BMW say so
As the time given is 20 mins to get the car in,drain,fill and change oil filter not many grunts will check the tyres.
We are critisised if we start checking things not on the sheet.However,some of us do have a heart and carry out a vehicle health check which covers tyres and so on...this gives us an extra 20 mins-this one is free at our dealer(but dont tell everyone)
Tyres cant be claimed under warranty-wear and tear...but I would ask for the AUC check sheet to see what the tyres were measured at during its check.If it says 3mm or below,then they must change them...BMW say so
I am frankly amazed at the attitude of owners towards servicing.
Not only are you happy to trust a total stranger who you have not even met to work on your car, but you don't even involve yourself with the work required prior to handing it over.
Hope you don't need to go into hospital for an operation !
"Doctor, doctor did you check my arteries when you removed my appendix" ?
"err no that wasn't on the sheet and you didn't authorise it"
"Well i thought whilst you were there as a safety precaution......
On a serious note... the service personel you see at a dealer have absolutely no idea what is going on in the bays, so unless you have a written note from the engineer it is safe to assume nothing has been done.
If you have no knowledge about cars - learn..ignorance is no excuse when you have crashed or been pulled over for having illegal tyres.
A tyre depth guage costs a couple of quid, any tyre / garage can tell you the law or you can get it off the website. With the car on full lock you don't even need to bend down on one knee, takes about 20 seconds to check all four.
So whats the problem...
Not only are you happy to trust a total stranger who you have not even met to work on your car, but you don't even involve yourself with the work required prior to handing it over.
Hope you don't need to go into hospital for an operation !
"Doctor, doctor did you check my arteries when you removed my appendix" ?
"err no that wasn't on the sheet and you didn't authorise it"
"Well i thought whilst you were there as a safety precaution......
On a serious note... the service personel you see at a dealer have absolutely no idea what is going on in the bays, so unless you have a written note from the engineer it is safe to assume nothing has been done.
If you have no knowledge about cars - learn..ignorance is no excuse when you have crashed or been pulled over for having illegal tyres.
A tyre depth guage costs a couple of quid, any tyre / garage can tell you the law or you can get it off the website. With the car on full lock you don't even need to bend down on one knee, takes about 20 seconds to check all four.
So whats the problem...
"Not only are you happy to trust a total stranger who you have not even met to work on your car, ..."
WTF are you on about?
Do you have to know every dealership mechanic personally before you let them change the feckin oil?
These guys are the professionals are they not? I do trust them just like I trusted my surgeon without knowing him personally.
Anyway, I acknowledge the BMW service system is diferent but this does not make me agree with it. Because of this I have not complained to anyone. My new tyres are ordered and go on tomorrow.
I will be more wary in future and ask specifically for a general check at service time. END OF.
WTF are you on about?
Do you have to know every dealership mechanic personally before you let them change the feckin oil?
These guys are the professionals are they not? I do trust them just like I trusted my surgeon without knowing him personally.
Anyway, I acknowledge the BMW service system is diferent but this does not make me agree with it. Because of this I have not complained to anyone. My new tyres are ordered and go on tomorrow.
I will be more wary in future and ask specifically for a general check at service time. END OF.
I must say, this is all news to me. I've owned several BMWs, and over the years had numerous services done at the main dealers.
On every occasion, even if it's just an oil service, the tyres have always been checked without me asking and at no additional cost, and I've been given the check sheet with the tread depth on each tyre, including the spare, and the pressure they've been inflated to.
Is this new way of doing things to keep the dealer's costs down on the service inclusive packages.
On every occasion, even if it's just an oil service, the tyres have always been checked without me asking and at no additional cost, and I've been given the check sheet with the tread depth on each tyre, including the spare, and the pressure they've been inflated to.
Is this new way of doing things to keep the dealer's costs down on the service inclusive packages.
Edited by M5Dave on Monday 2nd April 00:57
On the Porsche forum a rather unfortunate chap had his car serviced and two days later his front wheel fell off, fortunately he was not travelling fast and the reason i know this is simply he gave me the wheel to use as a spare.
Eventually with help from various sources the dealer coughed up.
I don´t think it is wise to have an illusion of what you think goes on at a garage.
Its your car... i drive mine on track days and i do have the car serviced at dealer garages for sure. i only let them change the oil (even that has gone wrong) - When having tyres fitted i watch to ensure the wheels are torqued up and use fitters i know or i watch them do it,
Once you have had an instance like that you have a very different view on safety and letting anyone work on your car.
If you think i am barking... thats OK i´m not offended, just your post struck a chord and i thought you had a potentially dangerous (to you) view of what a garage will and will not do.
BTW - i was fortunate enough to have to take my wifes car for an MOT. I always use the same garage, i know the staff personally and i can watch them do it. I had just picked up the car from the dealer who had done its annual service... guess what the car failed on tyres.... i nearly fell about laughing when i told them i had just picked it up from VW agent having had a major service. The tread depths were OK but there were signs of carcass failure. The dealer had made no reference to the condition of the tyres at all.
So yes i have been there and i do not have any expectations now and no i don´t use that garage, i use a garage where i know the staff.
Eventually with help from various sources the dealer coughed up.
I don´t think it is wise to have an illusion of what you think goes on at a garage.
Its your car... i drive mine on track days and i do have the car serviced at dealer garages for sure. i only let them change the oil (even that has gone wrong) - When having tyres fitted i watch to ensure the wheels are torqued up and use fitters i know or i watch them do it,
Once you have had an instance like that you have a very different view on safety and letting anyone work on your car.
If you think i am barking... thats OK i´m not offended, just your post struck a chord and i thought you had a potentially dangerous (to you) view of what a garage will and will not do.
BTW - i was fortunate enough to have to take my wifes car for an MOT. I always use the same garage, i know the staff personally and i can watch them do it. I had just picked up the car from the dealer who had done its annual service... guess what the car failed on tyres.... i nearly fell about laughing when i told them i had just picked it up from VW agent having had a major service. The tread depths were OK but there were signs of carcass failure. The dealer had made no reference to the condition of the tyres at all.
So yes i have been there and i do not have any expectations now and no i don´t use that garage, i use a garage where i know the staff.
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