Fraudulent bankers draft update!
Discussion
For those of you who can remember the original post, here's an update. For everyone else, cutting a long story short, sold my 53 plate M3 for £25,000. Took the Royal Bank of Scotland draft to my local RBS branch and asked them to verify it. They came back and said it was fine so I bankedit. Money cleared in the account two days later. 12 days later had a later saying it was a fraud and the money debitted from the account.
The RBS have now finally concluded their "investigation" and despite the person in charge of the so called investigation telling me over the telephone that the "branch in question were not aware of our policy in relation to bankers drafts so there was a traing issue there!!!", they have refused to refund the money but have offered us £250 as compensation for taking so long (nearly four months!) to deal with it. They say that the cashier has been spoken to and cannot remember saying that it was ok and so they do not hold themselves responsible.
Obviously I am not settling for this and will be taking the matter further. Fortunately my local MP is on my side and is contacting the Bank on my behalf offering them another opportunity to resolve this matter before taking it to the press.
Beware any bankers drafts if you are selling a car. My advice would be go to the bank with the buyer and get him to withdraw cash in front of you and pay it into an account there and then, don't accept anything less.
Further updates as and when.
Rgds
The RBS have now finally concluded their "investigation" and despite the person in charge of the so called investigation telling me over the telephone that the "branch in question were not aware of our policy in relation to bankers drafts so there was a traing issue there!!!", they have refused to refund the money but have offered us £250 as compensation for taking so long (nearly four months!) to deal with it. They say that the cashier has been spoken to and cannot remember saying that it was ok and so they do not hold themselves responsible.
Obviously I am not settling for this and will be taking the matter further. Fortunately my local MP is on my side and is contacting the Bank on my behalf offering them another opportunity to resolve this matter before taking it to the press.
Beware any bankers drafts if you are selling a car. My advice would be go to the bank with the buyer and get him to withdraw cash in front of you and pay it into an account there and then, don't accept anything less.
Further updates as and when.
Rgds
sjn2004 said:
RBS are a hopeless ignorant bunch. I've just dumped them and moved to Barclays. Good luck.
Aren't they basically the same organisation?
Back on topic. This is really disgraceful behaviour on the part of the bank. It's time for your to get nasty, a vicious solicitor and a loose mouth to the press. This sort of thing must get lapped up by those BBC consumer progs like watchdog.... www.bbc.co.uk/consumer/
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