Can anyone recommend a dealership in the Dartford area ?
Discussion
X5 3.0D
I am unhappy with the quality of service I get from the main BMW dealer that is closest to me and am looking for some recommendations on a dealer that actually provides a service that doesn't require you to take the car back 2 or 3 times to fix the problem. I won't name and shame but if this is what BMW service is like, I will give BMW one last chance at a new dealer then it bye bye for good.
1. New Wing Mirror & Cover - Sprayed Black to match the car - Result, my 5 year old Son could have produced a better paint job, it had no shine at all and was all blotchy. It went back with a 'what's wrong with it' attitude - I insisted it get done again, they did it after a battle (another visit) and it's still not what I would call 'good' but acceptable.
2. Brake Caliper got stuck, they changed the caliper under warranty, but refused to change the discs due to the wear (1mm out) so I had to fork out for new discs due to the heat damage caused by a faulty caliper.. :-( To top it all off, I had to take the car back after they did the caliper (after a drive around the block) because they didn't bleed the brakes properly ...
3. Rain Sensor replacement, BMW insisted that nothing was wrong with it (had already advised at a service that it was playing up) and I pointed out to them that the unit was coming away from the screen causing the problem. After discussing a tech, he asvised that they 'all do that' - so again after a debate, got it replaced under warranty (the whole screen & sensor) but why the hassle ?
For items 1 & 3 my wife took the car in and picked it up so didn't get a chance to check it myself before getting it home (Question is - should I have to?) - do they bother to check the quality of their work ? - I think not ...
So - Recommendations please for a decent dealer in the SE London / Dartford Area... :-)
Thanks...
I am unhappy with the quality of service I get from the main BMW dealer that is closest to me and am looking for some recommendations on a dealer that actually provides a service that doesn't require you to take the car back 2 or 3 times to fix the problem. I won't name and shame but if this is what BMW service is like, I will give BMW one last chance at a new dealer then it bye bye for good.
1. New Wing Mirror & Cover - Sprayed Black to match the car - Result, my 5 year old Son could have produced a better paint job, it had no shine at all and was all blotchy. It went back with a 'what's wrong with it' attitude - I insisted it get done again, they did it after a battle (another visit) and it's still not what I would call 'good' but acceptable.
2. Brake Caliper got stuck, they changed the caliper under warranty, but refused to change the discs due to the wear (1mm out) so I had to fork out for new discs due to the heat damage caused by a faulty caliper.. :-( To top it all off, I had to take the car back after they did the caliper (after a drive around the block) because they didn't bleed the brakes properly ...
3. Rain Sensor replacement, BMW insisted that nothing was wrong with it (had already advised at a service that it was playing up) and I pointed out to them that the unit was coming away from the screen causing the problem. After discussing a tech, he asvised that they 'all do that' - so again after a debate, got it replaced under warranty (the whole screen & sensor) but why the hassle ?
For items 1 & 3 my wife took the car in and picked it up so didn't get a chance to check it myself before getting it home (Question is - should I have to?) - do they bother to check the quality of their work ? - I think not ...
So - Recommendations please for a decent dealer in the SE London / Dartford Area... :-)
Thanks...
Edited by richardb.jones on Wednesday 2nd August 18:23
Edited by richardb.jones on Wednesday 2nd August 18:53
hello richard,
i cant recommend a main dealer but i thought id let you know about a specialist near you in case you do get fed up with BMW themselves..
www.bmwise.com/
based in bexleyheath, they have looked after me for nearly 6 years and ive had no complaints whatsoever. ive found their work to be of an excellent standard. i recommend them wholeheartedly.
best of luck.
nerf
i cant recommend a main dealer but i thought id let you know about a specialist near you in case you do get fed up with BMW themselves..
www.bmwise.com/
based in bexleyheath, they have looked after me for nearly 6 years and ive had no complaints whatsoever. ive found their work to be of an excellent standard. i recommend them wholeheartedly.
best of luck.
nerf
nerf said:
hello richard,
i cant recommend a main dealer but i thought id let you know about a specialist near you in case you do get fed up with BMW themselves..
www.bmwise.com/
based in bexleyheath, they have looked after me for nearly 6 years and ive had no complaints whatsoever. ive found their work to be of an excellent standard. i recommend them wholeheartedly.
best of luck.
nerf
i cant recommend a main dealer but i thought id let you know about a specialist near you in case you do get fed up with BMW themselves..
www.bmwise.com/
based in bexleyheath, they have looked after me for nearly 6 years and ive had no complaints whatsoever. ive found their work to be of an excellent standard. i recommend them wholeheartedly.
best of luck.
nerf
i too use them for both BMW's that i have, great guys that are good value for money. Gassing Station | BMW General | Top of Page | What's New | My Stuff