4 months old X3 Woes
Discussion
Picked up my then three months old G45 X3 2.0 petrol from a Dealership in Surrey all as been well and I love the car, but after two weeks l could here a faint knocking sound like poppleing if that makes sense, seems to be right across the front axle, best heard around 7mph. There are no warning lights faults etc at all. We were going away so booked it into my local dealer who look after my cars, for it to be assessed when I returned after two weeks, so it’s only been driven by me for 2 weeks and 400 miles. Total mileage to date 3250.
So the car went in on yesterday, straight away the Tec acknowledged there is a problem
, but with only 3 hours on the day he was left stumped. So now they suggest due to it being a new model they have to strip down the front suspension etc and any other components they think could be at fault.
Not happy with this but I suppose I will have to let the dealership go through the motions, and see what the outcome is before I can reject or whatever. £53k of my retirement funds I ain’t happy.
What do the collective think
So the car went in on yesterday, straight away the Tec acknowledged there is a problem
, but with only 3 hours on the day he was left stumped. So now they suggest due to it being a new model they have to strip down the front suspension etc and any other components they think could be at fault.
Not happy with this but I suppose I will have to let the dealership go through the motions, and see what the outcome is before I can reject or whatever. £53k of my retirement funds I ain’t happy.
What do the collective think
hilly10 said:
Picked up my then three months old G45 X3 2.0 petrol from a Dealership in Surrey all as been well and I love the car, but after two weeks l could here a faint knocking sound like poppleing if that makes sense, seems to be right across the front axle, best heard around 7mph. There are no warning lights faults etc at all. We were going away so booked it into my local dealer who look after my cars, for it to be assessed when I returned after two weeks, so it s only been driven by me for 2 weeks and 400 miles. Total mileage to date 3250.
So the car went in on yesterday, straight away the Tec acknowledged there is a problem
, but with only 3 hours on the day he was left stumped. So now they suggest due to it being a new model they have to strip down the front suspension etc and any other components they think could be at fault.
Not happy with this but I suppose I will have to let the dealership go through the motions, and see what the outcome is before I can reject or whatever. £53k of my retirement funds I ain t happy.
What do the collective think
Have they loaned you a car?So the car went in on yesterday, straight away the Tec acknowledged there is a problem
, but with only 3 hours on the day he was left stumped. So now they suggest due to it being a new model they have to strip down the front suspension etc and any other components they think could be at fault.
Not happy with this but I suppose I will have to let the dealership go through the motions, and see what the outcome is before I can reject or whatever. £53k of my retirement funds I ain t happy.
What do the collective think
hilly10 said:
It s going in on Monday, the service manager said it will be Enterprise and it will be a BMW, all I can say it had better be or BMW and Enterprise had better look out
Not REALLY sure if under the circumstances you can actually specify/get uppity if it isn't but it sounds like they are doing what they can.hilly10 said:
E-bmw said:
Not REALLY sure if under the circumstances you can actually specify/get uppity if it isn't but it sounds like they are doing what they can.
I sure will be getting uppity if Enterprise start by giving me some crappy non BMW. 
t itself after 4 months and you're demanding another one from Enterprise 
Did not have to worry on the loan car from Enterprise they sorted me a iX for two days then replaced it with a few months old 3 series 2.0i
They have found out it’s the tie rods on both sides, they are on back order so 10 days before I get the car back. I have no other information other than that. I may find out more when I pick it up.
They have found out it’s the tie rods on both sides, they are on back order so 10 days before I get the car back. I have no other information other than that. I may find out more when I pick it up.
hilly10 said:
It s been 3 weeks now and still no sign of the parts. With holidays and the time it s spent at the dealers, in two months of ownership I have only driven it for 2 weeks
get back on to the dealer, and establish whether the part is on stock order, back order, emergency order or VOR. It'll at least need to be on VOR there may well be an even higher urgent status that gets the part to you quicker. If it's on stock it'll take for ever. VOR or emergency VIP order should get you to the front of the queueDynion Araf Uchaf said:
get back on to the dealer, and establish whether the part is on stock order, back order, emergency order or VOR. It'll at least need to be on VOR there may well be an even higher urgent status that gets the part to you quicker. If it's on stock it'll take for ever. VOR or emergency VIP order should get you to the front of the queue
Spoke to the Service guy this morning he said it has been elevated. He said Germany has none. The car was built in USA so I said why don’t you start there, he said parts come from all over. It’s cost them a lot of money in car hire, this is the fourth weekDynion Araf Uchaf said:
get back on to the dealer, and establish whether the part is on stock order, back order, emergency order or VOR. It'll at least need to be on VOR there may well be an even higher urgent status that gets the part to you quicker. If it's on stock it'll take for ever. VOR or emergency VIP order should get you to the front of the queue
Spoke to the Service guy this morning he said it has been elevated. He said Germany has none. The car was built in USA so I said why don’t you start there, he said parts come from all over. It’s cost them a lot of money in car hire, this is the fourth weekDynion Araf Uchaf said:
Check part number . May be the one they are chasing is now superseded
The problem is it s a brand new model, and I know for a fact the chassis has been rejigged, so parts are not readily available. On the old X3 it shared quite a few suspension parts with X4 and other models but this at the moment is stand alone. Its just a pitta. Edited by hilly10 on Monday 14th July 18:15
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