Mazda Smart City Braking Support fault SCBS
Discussion
We have a 2019 6 GT Nav 2.5 no dash warnings dealer says no codes but smart city braking support does not work. Service manager road tested and it worked 1 out of 4 attempts, even he is stumped as to the fault.
UK spec car dealer stumped Mazda_UK waste of time just expect us to visit dealer time after time to try to resolve, sometimes really wish had not switched brands from VW. . Anyone else had this issue? Drivers could be thinking all safety features are working when actually they might not be.
Mazda response which I think is ridiculous was;
QUOTE. I have spoken to our Technical Specialist Team and can confirm this is a passive safety system which is recommended not to be tested. The system will work whenever there is no input and only between certain speeds. If you are braking or steering, the vehicle will not then brake for you as it can see an input and will believe you are paying attention and have the situation at hand.
I have been in a vehicle where SCBS has activated and can confirm this will happen very suddenly and be very reactive as it is a last form of attempting to stop a collision. UNQUOTE.
Going for recalibration of cameras and sensors hoping that will resolve it be nice to hear from anyone else with the same problem though. Mazda does not value is customers at all which is not good for the brand, cars may look nice etc but if no support how do they expect loyalty?
UK spec car dealer stumped Mazda_UK waste of time just expect us to visit dealer time after time to try to resolve, sometimes really wish had not switched brands from VW. . Anyone else had this issue? Drivers could be thinking all safety features are working when actually they might not be.
Mazda response which I think is ridiculous was;
QUOTE. I have spoken to our Technical Specialist Team and can confirm this is a passive safety system which is recommended not to be tested. The system will work whenever there is no input and only between certain speeds. If you are braking or steering, the vehicle will not then brake for you as it can see an input and will believe you are paying attention and have the situation at hand.
I have been in a vehicle where SCBS has activated and can confirm this will happen very suddenly and be very reactive as it is a last form of attempting to stop a collision. UNQUOTE.
Going for recalibration of cameras and sensors hoping that will resolve it be nice to hear from anyone else with the same problem though. Mazda does not value is customers at all which is not good for the brand, cars may look nice etc but if no support how do they expect loyalty?
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