Discussion
There have been a number of changes to the management team in the last few years, which to me indicates things are not great, you get the impression that service feel they are paying for warranty work out of there own pocket as they do seem to quibble on the slightest thing so you are always having to push them, Rick in sales is just great and I have known him for years from when he was at Bentley, have had 2 x DB9;s and a Rapide off of them in the last 4 years, terrible terrible trouble with the first DB9 that even today seems unbelievable but they did put things right in the end but it took a long time and a lot of stress, I have been using works service for servcing and them for warranty work as they are local (and there has been a fair bit of that!) your welcome to PM me for more detail if you want
There is an addendum to my original post as follows.
A couple of days after the car had been serviced I received an e mail requesting my comments on the service I had experienced.
I set out what I said in my original post.
After another couple of days I received a furthur e mail in which the dealer principal apologised for not delivering the standard expected as the aim was always to provide an " outstanding " service, and asking if I would bring the car back for the work to be carried out even though it was not covered by the warranty.
Perforce I rang and made an appointment.
Having presented the car at the appointed time/date , I idled away and hour or so until I had a call to say that the car was ready for collection.
Upon inspection the " adjustments " appeared to have made little or no difference . After opening and closing the window a couple of times when I got home the problem with the window had fully returned.
If you read what Rick at DMS has set out earlier in the original thread you will appreciate that the problem is not one of adjustment anyway.
To conclude I have no axe to grind with the Service Manager who was ( and always has been ) most helpful, but with the quality of the workmanship in this instance , which I am bound to say has been particularly poor, to such a degree that I have lost confidence in the dealership and will not be giving them my custom again.
DMS will definitely have it from now on.
A couple of days after the car had been serviced I received an e mail requesting my comments on the service I had experienced.
I set out what I said in my original post.
After another couple of days I received a furthur e mail in which the dealer principal apologised for not delivering the standard expected as the aim was always to provide an " outstanding " service, and asking if I would bring the car back for the work to be carried out even though it was not covered by the warranty.
Perforce I rang and made an appointment.
Having presented the car at the appointed time/date , I idled away and hour or so until I had a call to say that the car was ready for collection.
Upon inspection the " adjustments " appeared to have made little or no difference . After opening and closing the window a couple of times when I got home the problem with the window had fully returned.
If you read what Rick at DMS has set out earlier in the original thread you will appreciate that the problem is not one of adjustment anyway.
To conclude I have no axe to grind with the Service Manager who was ( and always has been ) most helpful, but with the quality of the workmanship in this instance , which I am bound to say has been particularly poor, to such a degree that I have lost confidence in the dealership and will not be giving them my custom again.
DMS will definitely have it from now on.
Edited by runner911 on Thursday 3rd February 23:14
Edited by runner911 on Thursday 3rd February 23:15
When I purchased my 11,000mile old Aston from Graypaul (Not usually an Aston dealer as they are Ferrari but they had the car in stock that I wanted and they were Excellent).
The car developed many major & minor warranty issues over the first six months (too numerous to list) of which it spent three of those first six months at Aston works service who never seemed to solve all of the problems at once hence it would have to go back by which time it would have more faults. Each time it went to Newport Pagnell Graypaul would have to send their lorry to collect it and take it there and it would always be gone for at least two weeks. Most items were warranty but those that were not Graypaul graciously picked up the bill to cover my inconvenience.
I did not have a good experience with works service so could not ever recommend them plus they had a very superior attitude and it was never their fault that they could not fix all of the problems at each visit. My patience was starting to wear thin with the car as the problems were not being solved when a friend suggested Grange at Exeter. I spoke with Graypaul to make sure they were happy for the car to go to Grange to which they agreed as they were running out of ideas as well.
Grange were spot on when I arrived the main Aston technician came out with me on a test drive and listed every major and minor fault. Grange kept the car for four days and fixed every problem so I would highly recommend them.
I have now found the perfect solution to keep my car 100% reliable........... leave it in the garage, look at it now and again and then occasionally use sparingly.
The car developed many major & minor warranty issues over the first six months (too numerous to list) of which it spent three of those first six months at Aston works service who never seemed to solve all of the problems at once hence it would have to go back by which time it would have more faults. Each time it went to Newport Pagnell Graypaul would have to send their lorry to collect it and take it there and it would always be gone for at least two weeks. Most items were warranty but those that were not Graypaul graciously picked up the bill to cover my inconvenience.
I did not have a good experience with works service so could not ever recommend them plus they had a very superior attitude and it was never their fault that they could not fix all of the problems at each visit. My patience was starting to wear thin with the car as the problems were not being solved when a friend suggested Grange at Exeter. I spoke with Graypaul to make sure they were happy for the car to go to Grange to which they agreed as they were running out of ideas as well.
Grange were spot on when I arrived the main Aston technician came out with me on a test drive and listed every major and minor fault. Grange kept the car for four days and fixed every problem so I would highly recommend them.
I have now found the perfect solution to keep my car 100% reliable........... leave it in the garage, look at it now and again and then occasionally use sparingly.
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