Discussion
Guys,
Need some help.
I have got a 2006 V8V with extended warranty with Aston Martin however I have found out today this is actually looked after my car plan.
I have currently got my car in a Aston service centre in order for the below items to be corrected:
- 1st to 2nd Gear change mod
- Rear cluster goes into fault when it rains and also allot of water ingress is present
- Parking sensors bleep when its wet with no current obstructions
Now car plan attended site today in order for the engineer to check if the above were covered.
His answer was NO!!!
Now i have been reading lots of discussions and also spoken to allot of people in the Aston circle who have all confirmed the above 2 are certainly covered, however car plan are saying as it works its not covered.
I have spoken to Aston who say this is correct as its in the extended warranty period and not warranty period, however would pay 20% of the total cost as a good will, i had to laugh.
Guys, who has had the above carried out as part of there extended warranty???
My view is why should i fight to engage 2nd gear when this is clearly a fault on there side which they have created a bulletin for.
Also the cluster allowing water in is a clear fault on there side as this shoudl be sealed to prevent ANY water ingress, if its rain or a jet wash.
Thanks in advance
Need some help.
I have got a 2006 V8V with extended warranty with Aston Martin however I have found out today this is actually looked after my car plan.
I have currently got my car in a Aston service centre in order for the below items to be corrected:
- 1st to 2nd Gear change mod
- Rear cluster goes into fault when it rains and also allot of water ingress is present
- Parking sensors bleep when its wet with no current obstructions
Now car plan attended site today in order for the engineer to check if the above were covered.
His answer was NO!!!
Now i have been reading lots of discussions and also spoken to allot of people in the Aston circle who have all confirmed the above 2 are certainly covered, however car plan are saying as it works its not covered.
I have spoken to Aston who say this is correct as its in the extended warranty period and not warranty period, however would pay 20% of the total cost as a good will, i had to laugh.
Guys, who has had the above carried out as part of there extended warranty???
My view is why should i fight to engage 2nd gear when this is clearly a fault on there side which they have created a bulletin for.
Also the cluster allowing water in is a clear fault on there side as this shoudl be sealed to prevent ANY water ingress, if its rain or a jet wash.
Thanks in advance
I'd 100% definitely say the light cluster should be done.
The gear change would be arguable, but as it's a known mod it's a bit tight them not sorting it.
On the sensors, are you sure it's just the sensors? Does the 'R' flick up on the dash? I had something similar and it was the reverse switch that had come loose...either way, I'd still say that should be covered.
Are you sure this is the bonafide Aston extended warranty? How much was it?
If it was the 1400 quid a year job, I won;t be bothering in March! I hate it when warranty companies wriggle like this. Especially with the support of the manufacturer. Very, VERY poor form Aston Martin. Sort it.
The gear change would be arguable, but as it's a known mod it's a bit tight them not sorting it.
On the sensors, are you sure it's just the sensors? Does the 'R' flick up on the dash? I had something similar and it was the reverse switch that had come loose...either way, I'd still say that should be covered.
Are you sure this is the bonafide Aston extended warranty? How much was it?
If it was the 1400 quid a year job, I won;t be bothering in March! I hate it when warranty companies wriggle like this. Especially with the support of the manufacturer. Very, VERY poor form Aston Martin. Sort it.
Murph7355 said:
I'd 100% definitely say the light cluster should be done.
The gear change would be arguable, but as it's a known mod it's a bit tight them not sorting it.
On the sensors, are you sure it's just the sensors? Does the 'R' flick up on the dash? I had something similar and it was the reverse switch that had come loose...either way, I'd still say that should be covered.
Are you sure this is the bonafide Aston extended warranty? How much was it?
If it was the 1400 quid a year job, I won;t be bothering in March! I hate it when warranty companies wriggle like this. Especially with the support of the manufacturer. Very, VERY poor form Aston Martin. Sort it.
Murph,The gear change would be arguable, but as it's a known mod it's a bit tight them not sorting it.
On the sensors, are you sure it's just the sensors? Does the 'R' flick up on the dash? I had something similar and it was the reverse switch that had come loose...either way, I'd still say that should be covered.
Are you sure this is the bonafide Aston extended warranty? How much was it?
If it was the 1400 quid a year job, I won;t be bothering in March! I hate it when warranty companies wriggle like this. Especially with the support of the manufacturer. Very, VERY poor form Aston Martin. Sort it.
Thanks for the response.
In my view all of it should be covered. Yep certainly the sensors as its only when it rains. R will show up and there wont stop bleeping, i have cleaned them however they are the same.
Once they dry out there are fine, sure its just a short somewhere.
Yep certainly the bonafide Aston warranty as it was extended at JCT and Aston have this on there records as i have changed ownership.
Mine is up for renewal in January and was certain i would renew this last week, however now i am doubting if to.
Its a shame as they have really f***** me off, the AM guy was rude and not what i expected from one of there customer services agents.
I guess i will find out tomorrow, i will update you on the outcome.
dafydd2008
Blimey mate. Can only sympathise. Sorry to be a pain, with all the hassle you are getting, but please keep us all updated. From a purely selfish point of view have the extended Aston Warranty and was feeling snug and secure, no need to worry everything covered - but now I could be very wrong!
Hoping Aston realise the error of their ways and get things sorted for you.
Blimey mate. Can only sympathise. Sorry to be a pain, with all the hassle you are getting, but please keep us all updated. From a purely selfish point of view have the extended Aston Warranty and was feeling snug and secure, no need to worry everything covered - but now I could be very wrong!
Hoping Aston realise the error of their ways and get things sorted for you.
dafydd2008 said:
...
I guess i will find out tomorrow, i will update you on the outcome.
Definitely do.I guess i will find out tomorrow, i will update you on the outcome.
I've been very impressed to date with Aston on its service. But this is poor, and one of the things I loathed about Ferrari (swearing never to go near a main dealer of theirs again as a result).
Have you spoken with Aston HQ?
Murph7355 said:
dafydd2008 said:
...
I guess i will find out tomorrow, i will update you on the outcome.
Definitely do.I guess i will find out tomorrow, i will update you on the outcome.
I've been very impressed to date with Aston on its service. But this is poor, and one of the things I loathed about Ferrari (swearing never to go near a main dealer of theirs again as a result).
Have you spoken with Aston HQ?
They were going to send someone out to me as it was raining or organise it straight into one of my local service centres.
After this i thought, wow they are great, this is the premium you pay for Aston's and i don’t mind it!
I also thought everything was covered however it seems not.
Yep spoke to customer services at Aston HQ today, if i don’t succeed with this guy tomorrow i will go to the next person above as i am not a happy man.
Its interesting what you say about Ferrari as this is how i feel with Aston right now.
I am young and work hard, so would like to think i will always have the pleasure of owning a prestige car, just maybe not Aston's......
dafydd2008 said:
Guys,
Need some help.
I have got a 2006 V8V with extended warranty with Aston Martin however I have found out today this is actually looked after my car plan.
I have currently got my car in a Aston service centre in order for the below items to be corrected:
- 1st to 2nd Gear change mod
- Rear cluster goes into fault when it rains and also allot of water ingress is present
- Parking sensors bleep when its wet with no current obstructions
Now car plan attended site today in order for the engineer to check if the above were covered.
His answer was NO!!!
Now i have been reading lots of discussions and also spoken to allot of people in the Aston circle who have all confirmed the above 2 are certainly covered, however car plan are saying as it works its not covered.
I have spoken to Aston who say this is correct as its in the extended warranty period and not warranty period, however would pay 20% of the total cost as a good will, i had to laugh.
Guys, who has had the above carried out as part of there extended warranty???
My view is why should i fight to engage 2nd gear when this is clearly a fault on there side which they have created a bulletin for.
Also the cluster allowing water in is a clear fault on there side as this shoudl be sealed to prevent ANY water ingress, if its rain or a jet wash.
Thanks in advance
I've had excellent service on my extended warranty. I suggest you call Gaydon and speak with after sales care. I've encountered this wannabe engineer/geek mentality at times when someone swears you blind that XXX is not a warranty item when they really haven't a clue.Need some help.
I have got a 2006 V8V with extended warranty with Aston Martin however I have found out today this is actually looked after my car plan.
I have currently got my car in a Aston service centre in order for the below items to be corrected:
- 1st to 2nd Gear change mod
- Rear cluster goes into fault when it rains and also allot of water ingress is present
- Parking sensors bleep when its wet with no current obstructions
Now car plan attended site today in order for the engineer to check if the above were covered.
His answer was NO!!!
Now i have been reading lots of discussions and also spoken to allot of people in the Aston circle who have all confirmed the above 2 are certainly covered, however car plan are saying as it works its not covered.
I have spoken to Aston who say this is correct as its in the extended warranty period and not warranty period, however would pay 20% of the total cost as a good will, i had to laugh.
Guys, who has had the above carried out as part of there extended warranty???
My view is why should i fight to engage 2nd gear when this is clearly a fault on there side which they have created a bulletin for.
Also the cluster allowing water in is a clear fault on there side as this shoudl be sealed to prevent ANY water ingress, if its rain or a jet wash.
Thanks in advance
Don't waste time debating with that person - go to Gaydon. They take this sort of thing very seriously...
JohnG1 said:
dafydd2008 said:
Guys,
Need some help.
I have got a 2006 V8V with extended warranty with Aston Martin however I have found out today this is actually looked after my car plan.
I have currently got my car in a Aston service centre in order for the below items to be corrected:
- 1st to 2nd Gear change mod
- Rear cluster goes into fault when it rains and also allot of water ingress is present
- Parking sensors bleep when its wet with no current obstructions
Now car plan attended site today in order for the engineer to check if the above were covered.
His answer was NO!!!
Now i have been reading lots of discussions and also spoken to allot of people in the Aston circle who have all confirmed the above 2 are certainly covered, however car plan are saying as it works its not covered.
I have spoken to Aston who say this is correct as its in the extended warranty period and not warranty period, however would pay 20% of the total cost as a good will, i had to laugh.
Guys, who has had the above carried out as part of there extended warranty???
My view is why should i fight to engage 2nd gear when this is clearly a fault on there side which they have created a bulletin for.
Also the cluster allowing water in is a clear fault on there side as this shoudl be sealed to prevent ANY water ingress, if its rain or a jet wash.
Thanks in advance
I've had excellent service on my extended warranty. I suggest you call Gaydon and speak with after sales care. I've encountered this wannabe engineer/geek mentality at times when someone swears you blind that XXX is not a warranty item when they really haven't a clue.Need some help.
I have got a 2006 V8V with extended warranty with Aston Martin however I have found out today this is actually looked after my car plan.
I have currently got my car in a Aston service centre in order for the below items to be corrected:
- 1st to 2nd Gear change mod
- Rear cluster goes into fault when it rains and also allot of water ingress is present
- Parking sensors bleep when its wet with no current obstructions
Now car plan attended site today in order for the engineer to check if the above were covered.
His answer was NO!!!
Now i have been reading lots of discussions and also spoken to allot of people in the Aston circle who have all confirmed the above 2 are certainly covered, however car plan are saying as it works its not covered.
I have spoken to Aston who say this is correct as its in the extended warranty period and not warranty period, however would pay 20% of the total cost as a good will, i had to laugh.
Guys, who has had the above carried out as part of there extended warranty???
My view is why should i fight to engage 2nd gear when this is clearly a fault on there side which they have created a bulletin for.
Also the cluster allowing water in is a clear fault on there side as this shoudl be sealed to prevent ANY water ingress, if its rain or a jet wash.
Thanks in advance
Don't waste time debating with that person - go to Gaydon. They take this sort of thing very seriously...
I wish Gaydon took it seriously as they have agreed to correct the rear cluster as quote 'a good will gesture' and only 20% towards the gear modification as quote again 'a good will gesture'.
The customer services agent is not budging so just in the process of putting a email together to the customer services manager.
I am disgusted by Aston's approach towards me on this and expected so much more from them.
Don’t think i will be renewing my warranty if this is their attitude towards blatant known faults which they want to wriggle out of.
I put mine in for a 3 year service and warranty extension as well as a problem with the fuel flap not opening first time when pressing the release button.
Was first told it was not covered as car was into extended period, I asked them to try again, and they ended up doing the work under warranty (I wasn't about to hand over £2000 for service and warranty, while not having a minor niggle fix included).
Was first told it was not covered as car was into extended period, I asked them to try again, and they ended up doing the work under warranty (I wasn't about to hand over £2000 for service and warranty, while not having a minor niggle fix included).
Guys a update for you........
Aston have stuck by their word with regards to the gear mod, even though i have to battle in the mornings with the 1st to 2nd change. The reason for this is it hasn’t "failed" so they will only contribute 20% of the overall cost, disgusting response to say the least.
They have eventually agreed to carry out the rear cluster mod as a "good will gesture" as again this hasn’t "failed". Makes me laugh they think both these points haven’t failed, however have created bulletin's for both of these due to known manufacturing problems with both!
I have taken this to the customer services manager at AM Gaydon and they will not budge.
Seems Aston are yet another company which likes to wriggle out of there extended warranties and isn’t worth the paper it’s written on!!!
Aston have stuck by their word with regards to the gear mod, even though i have to battle in the mornings with the 1st to 2nd change. The reason for this is it hasn’t "failed" so they will only contribute 20% of the overall cost, disgusting response to say the least.
They have eventually agreed to carry out the rear cluster mod as a "good will gesture" as again this hasn’t "failed". Makes me laugh they think both these points haven’t failed, however have created bulletin's for both of these due to known manufacturing problems with both!
I have taken this to the customer services manager at AM Gaydon and they will not budge.
Seems Aston are yet another company which likes to wriggle out of there extended warranties and isn’t worth the paper it’s written on!!!
Take it higher. Dr Bez maybe?
I would focus on the fact that these are known campaigns and fully covered under the original warranty. When paying over 1,200GBP (think that's the cost?) to continue cover on a car, why would these not be covered now?
This is not good though. My warranty will be up in March. Doesn't make me want to extend the warranty and will therefore likely mean I take the car out of the main dealer network for servicing (why pay a premium on servicing if the warranty doesn't stand up to use?).
Aston really need to sort this out. Warranty, to me, is all about the manufacturer's faith in its product. Things like this don't give me confidence.
Whilst unfortunately not helpful in your case, it does strengthen the need to make sure any 2nd hand purchase has had ALL campaigns addressed prior to purchase.
I would focus on the fact that these are known campaigns and fully covered under the original warranty. When paying over 1,200GBP (think that's the cost?) to continue cover on a car, why would these not be covered now?
This is not good though. My warranty will be up in March. Doesn't make me want to extend the warranty and will therefore likely mean I take the car out of the main dealer network for servicing (why pay a premium on servicing if the warranty doesn't stand up to use?).
Aston really need to sort this out. Warranty, to me, is all about the manufacturer's faith in its product. Things like this don't give me confidence.
Whilst unfortunately not helpful in your case, it does strengthen the need to make sure any 2nd hand purchase has had ALL campaigns addressed prior to purchase.
Murph7355 said:
Take it higher. Dr Bez maybe?
I would focus on the fact that these are known campaigns and fully covered under the original warranty. When paying over 1,200GBP (think that's the cost?) to continue cover on a car, why would these not be covered now?
This is not good though. My warranty will be up in March. Doesn't make me want to extend the warranty and will therefore likely mean I take the car out of the main dealer network for servicing (why pay a premium on servicing if the warranty doesn't stand up to use?).
Aston really need to sort this out. Warranty, to me, is all about the manufacturer's faith in its product. Things like this don't give me confidence.
Whilst unfortunately not helpful in your case, it does strengthen the need to make sure any 2nd hand purchase has had ALL campaigns addressed prior to purchase.
Couldn't agree more. Was sat here all happy, got a fantastic car, with full manufacturers extended warranty. Turns out it could be a crock of sI would focus on the fact that these are known campaigns and fully covered under the original warranty. When paying over 1,200GBP (think that's the cost?) to continue cover on a car, why would these not be covered now?
This is not good though. My warranty will be up in March. Doesn't make me want to extend the warranty and will therefore likely mean I take the car out of the main dealer network for servicing (why pay a premium on servicing if the warranty doesn't stand up to use?).
Aston really need to sort this out. Warranty, to me, is all about the manufacturer's faith in its product. Things like this don't give me confidence.
Whilst unfortunately not helpful in your case, it does strengthen the need to make sure any 2nd hand purchase has had ALL campaigns addressed prior to purchase.
t, thats not worth the paper its written on. Frankly, from the response you've had from Aston I've had better service in the past from 3rd party warranties sold by the general motor trade.Can't see how you are not covered on known issues. Bought my V8 Vantage from a main dealer, partly to do with peace of mind and trusting them when they said they knew the history of the car and all known issues had been resolved by the previous owner. How do I now know that I won't get a problem and Aston refuse to fix it even though its a known issue?
Really feeling for you
Agree with Murph7355, escalate it up Aston's management chain. Point them in the direction of this forum, there is now more than one owner wondering what the point of the extended warranty is for. Ask them if they have the balls to reply on this forum.
Best of luck
I am currenty looking to buy an 06/56 plate V8V and have been specifically looking for cars that have the AM extended warranty but after reading this thread am now wondering whether I should even bother... I had no idea that the cover was provided by an aftermarket company and not AM themselves!
I will be coming from a TVR so dont mind niggles but on a V8V I'd expect AM to take care of these issues, especially when they recognise them as faults and sort them within the dealer network.
It doesnt fill me with confidence tbh as it would seem from the outside that AM only really care about those that will buy brand/nearly new, and are quite happy to screw over those with the older cars and now outside the 3 yr standard warranty period.
I will be coming from a TVR so dont mind niggles but on a V8V I'd expect AM to take care of these issues, especially when they recognise them as faults and sort them within the dealer network.
It doesnt fill me with confidence tbh as it would seem from the outside that AM only really care about those that will buy brand/nearly new, and are quite happy to screw over those with the older cars and now outside the 3 yr standard warranty period.
Have just received a letter telling me my warranty is due .I am sure what we are talking about here are the two sorts of warranty mentioned to me last year.If you go with AM warranty at the end of 3 year manufacturers period and cover is continuous then you get protection equivalent to the first 3 years give or take wear and tear.If say you don`t renew for 6 months after warranty period ends it is still possible to take AM cover but it is not as thorough as we would all like.
Now that could have been a story to sell me the warranty quickly 12 months ago but they did throw in the extensive check for free with my service at the time.
I will try to post more when I have visited Stratstones wilmslow this week
Now that could have been a story to sell me the warranty quickly 12 months ago but they did throw in the extensive check for free with my service at the time.
I will try to post more when I have visited Stratstones wilmslow this week
I'm another with an extended warranty which will be due for renewal in the new year.
Must admit, if this is the theme of things with regard to extended warranties, I'm not sure I'll bother renewing, and for that matter not sure if I'll pay the premium for a main dealer service; I'd sooner save the pennies for when/if something was to fail and go to a very capable indy for servicing.
What I don't like is being sold a warranty that is "exactly the same as the original factory warranty" only to find that isn't the case at all!
Must admit, if this is the theme of things with regard to extended warranties, I'm not sure I'll bother renewing, and for that matter not sure if I'll pay the premium for a main dealer service; I'd sooner save the pennies for when/if something was to fail and go to a very capable indy for servicing.
What I don't like is being sold a warranty that is "exactly the same as the original factory warranty" only to find that isn't the case at all!
I have spoken to a decent guy at Stratstones Wilmslow and it appears that because I only took out ONE year warranty this new one will be same price but less cover £10000 per claim not unlimited but all the usual warning light problems covered and the claims are managed by Stratstones.
So is £1280 worth it or not I have a service and an MOT between to make up my mind,as I did 6000 miles this year including a trip across to Bayeux I am erring on the side of take a chance
So is £1280 worth it or not I have a service and an MOT between to make up my mind,as I did 6000 miles this year including a trip across to Bayeux I am erring on the side of take a chance
Hi Guys,
Thanks for your comments.
Yep looks like we are all let down by one of the most prestige car manufactures in the world!
I hate when people wriggle out of stuff like this, it takes all my trust and confidence out of such people and worry
Each time I think there may be a problem.
As you guys I felt comfortable knowing most things were covered encase of any issues arising with the V8.
It would be interesting to see if AM followed threads like this as I did quote to them in my email I follow and
Contribute to many AM forums, however still no luck.
My warranty is also up in early February and do not think I will be renewing, what’s the point when there are so many grey areas
And get outs for the manufacture.
Who do you guys think is best to contact at AM to take this further???????????????
Thanks for your comments.
Yep looks like we are all let down by one of the most prestige car manufactures in the world!
I hate when people wriggle out of stuff like this, it takes all my trust and confidence out of such people and worry
Each time I think there may be a problem.
As you guys I felt comfortable knowing most things were covered encase of any issues arising with the V8.
It would be interesting to see if AM followed threads like this as I did quote to them in my email I follow and
Contribute to many AM forums, however still no luck.
My warranty is also up in early February and do not think I will be renewing, what’s the point when there are so many grey areas
And get outs for the manufacture.
Who do you guys think is best to contact at AM to take this further???????????????
Hi all. I'm new here. Just had a test drive of a V8 Vantage today. LOVED IT. Will be looking at 06/07 with an extended warranty in May when my leased Merc goes back.
BUT the AM dealer gave me a warranty list and I've just read it. I used to be in the dealer game and I can tell you that a lot of warranties are a complete rip off. This seems to be one of them. If I'm spending £43k+, as well as having a £1000 service AND a £1250 warranty then I want/need peace of mind. The exclusion list is very worrying.
I'm now really considering not buying one (the car that is!).
Apart from the obvious, 'stick the money in the bank and get a Independant service' does anyone know of any other options, I'm really worried about having trouble selling the car in 2/3 years with a non-AM stamp.
Thanks
BUT the AM dealer gave me a warranty list and I've just read it. I used to be in the dealer game and I can tell you that a lot of warranties are a complete rip off. This seems to be one of them. If I'm spending £43k+, as well as having a £1000 service AND a £1250 warranty then I want/need peace of mind. The exclusion list is very worrying.
I'm now really considering not buying one (the car that is!).
Apart from the obvious, 'stick the money in the bank and get a Independant service' does anyone know of any other options, I'm really worried about having trouble selling the car in 2/3 years with a non-AM stamp.
Thanks
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