ASTON DEALER NEEDS LESSON IN CUSTOMER CARE
Discussion
i know there is a rule against naming and shaming so i wont name the dealer,today i have been barred from using my local or any other branch this company own,due to me writing a letter of disgust to the ceo about there customer care,I have been using this dealer for 5 years and have purchased 5 new astons and 5 new jags in this time totalling over 1.1 million pounds.My son who had a focus rs on order with them has also been told he wont be getting his car,these companies need to wake up and realise customers like me are not found on every street corner.Iam not a winger or moaner but when i shake hands to do a deal thats it,i will be writing to dc bez and explaining to him that not all his dealers appreciate what aston martin stands for,sorry to go on but iam blasted annoyed but there loss as i will be placing an order now for either dbs or v12 vantage elsewhere.If anyone would like the name of this dealer i will gladly supply via pm as i wouldnt like anyone else to get the treatment i have recieved.
cheers simon
cheers simon
my issue was simple,we agreed a deal on a new dbs asked if i could have a few days to give it some thought,which was no problem they said,went back said if they sharpened there pencil just a little more we had a deal,at this point i was told sorry we can no longer do the deal as we now need to sell any heavy p/ex coming back into stock before we can complete.I was flabergasted and walked out,wrote to the ceo,who tried to smooth things over but in the end just made things worse with poor service,broken promises which is why in the end enough was enough.I love the brand to bits and after owning 6 astons in 5 years,i feel i could be a bit of an expert on the later cars.If i told you guys the full story you hair would stand up on end and i would end up in court so i cant,but believe me this company needs to go back to basics ans stop trying to bully there customers and staff.
cheers simon
cheers simon
XXXAngelXXX said:
In which case I agree.
A dealer - who he has apparently spent +£Million with says he can do a deal then changes his mind and it could a)end up in court over that? and b) they cancelled further business with him and his family members?? Weird.
f430hunter said:
my issue was simple,we agreed a deal on a new dbs asked if i could have a few days to give it some thought,which was no problem they said,went back said if they sharpened there pencil just a little more we had a deal,at this point i was told sorry we can no longer do the deal as we now need to sell any heavy p/ex coming back into stock before we can complete.I was flabergasted and walked out,wrote to the ceo,who tried to smooth things over but in the end just made things worse with poor service,broken promises which is why in the end enough was enough.I love the brand to bits and after owning 6 astons in 5 years,i feel i could be a bit of an expert on the later cars.If i told you guys the full story you hair would stand up on end and i would end up in court so i cant,but believe me this company needs to go back to basics ans stop trying to bully there customers and staff.
cheers simon
cheers simon
f430hunter on other thread said:
i challenged the ceo and quoting in writing that i was upset with the level of service i had recieved recently at a so called hospitality venue
You, my friend, are some piece of work.
You were in the midst of negotiations, at which point there is no obligation on the dealer to sell you the car or upon you to buy it. You wanted more off the price, and walked out at that point with no contractual commitment on either side. When you'd decided to do a deal, they decided they didn't want to deal any more and now you're sore.
They are perfectly at liberty to do this both morally and in Law. Oh, and they are also perfectly entitled to refund the deposit on your son's RS. Bad luck.
You sound like a fairly small time customer anyway. These dealers have a group of VIPs who make your buying seem like peanuts. I can assure you that your slating their "hospitality" will make you as popular as the clap, and give the impression that your are rather full of your own importance. Your behaviour has clearly annoyed someone important enough that you have been labelled in the file marked "not worth the ball ache". Next time you are lucky enough to be offered hospitality, be grateful for it, and if you have some issues or something is not quite the way you like it just suck it up and think how bl00dy lucky you are to be there, rather than writing a badly constructed rant to the "ceo". If you feel the need to provide feedback then why not just have a firm but polite off the record face to face chat with someone about it - you'd get some results and not get labelled as a pain in the sack with an over inflated view of their own importance.
Oh, and it's "their". Please tell me what job you can do to earn enough to buy a DBS when you can't spell, punctuate or conjugate properly.
Edited by Soovy on Saturday 4th July 17:33
f430hunter said:
my issue was simple,we agreed a deal on a new dbs asked if i could have a few days to give it some thought,which was no problem they said,went back said if they sharpened there pencil just a little more we had a deal,at this point i was told sorry we can no longer do the deal as we now need to sell any heavy p/ex coming back into stock before we can complete.
They're probably in deep financial trouble (many dealers are) and could well be on the verge of going bust.Deva Link said:
f430hunter said:
my issue was simple,we agreed a deal on a new dbs asked if i could have a few days to give it some thought,which was no problem they said,went back said if they sharpened there pencil just a little more we had a deal,at this point i was told sorry we can no longer do the deal as we now need to sell any heavy p/ex coming back into stock before we can complete.
They're probably in deep financial trouble (many dealers are) and could well be on the verge of going bust.To f430 - sorry mate, I am sure you're a great bloke and everything, but you're really coming across as if you think you're P Diddy.
What was wrong with the hospitality? Was the Puligny Montrachet '78 a couple of degrees too cold, or did they make you wear a *gasp* tie?
FFS mate get a grip.
Edited by Soovy on Saturday 4th July 17:30
f430hunter said:
my issue was simple,we agreed a deal on a new dbs asked if i could have a few days to give it some thought,which was no problem they said,went back said if they sharpened there pencil just a little more we had a deal,
With the greatest of respect:-So YOU change your mind and try and screw them a bit more and you are annoyed when they don't want to play ball........What would you have said if the dealer had said the price we agreed a few days ago has gone up £2000, I am sure you would have told them to stick it where the sun don't shine..
There are always 2 sides to every story, and I think the OP's post would have got a like minded hysterical reaction on certain othert parts of PistonHeads. I am glad to see some form of sense prevail here though. Is it just me, but what compels people to make such posts ie. a total one sided rant about a dealer/person in a place where the dealer is unlikely to be reading and hence have no means to defend themselves in a timely fashion? And even if they could, a modicum of professionalism would stop them from airing their version of the facts due to possible legal issues. Hardly a fair fight, as it were.
For what it is worth, if it is the dealer group I suspect the OP may have had the issue with then yes, having bought a Maserati and almost a Ferrari from them, their shenanigans really do make your blood boil - but do like I did fella: say it to their faces, and walk away with your money in your pocket and your head held high.
For what it is worth, if it is the dealer group I suspect the OP may have had the issue with then yes, having bought a Maserati and almost a Ferrari from them, their shenanigans really do make your blood boil - but do like I did fella: say it to their faces, and walk away with your money in your pocket and your head held high.
ked off if somebody tried to serve me that, matey. It would be long dead!
Soovy said:
f430hunter said:
my issue was simple,we agreed a deal on a new dbs asked if i could have a few days to give it some thought,which was no problem they said,went back said if they sharpened there pencil just a little more we had a deal,at this point i was told sorry we can no longer do the deal as we now need to sell any heavy p/ex coming back into stock before we can complete.I was flabergasted and walked out,wrote to the ceo,who tried to smooth things over but in the end just made things worse with poor service,broken promises which is why in the end enough was enough.I love the brand to bits and after owning 6 astons in 5 years,i feel i could be a bit of an expert on the later cars.If i told you guys the full story you hair would stand up on end and i would end up in court so i cant,but believe me this company needs to go back to basics ans stop trying to bully there customers and staff.
cheers simon
cheers simon
f430hunter on other thread said:
i challenged the ceo and quoting in writing that i was upset with the level of service i had recieved recently at a so called hospitality venue
You, my friend, are some piece of work.
You were in the midst of negotiations, at which point there is no obligation on the dealer to sell you the car or upon you to buy it. You wanted more off the price, and walked out at that point with no contractual commitment on either side. When you'd decided to do a deal, they decided they didn't want to deal any more and now you're sore.
They are perfectly at liberty to do this both morally and in Law. Oh, and they are also perfectly entitled to refund the deposit on your son's RS. Bad luck.
You sound like a fairly small time customer anyway. These dealers have a group of VIPs who make your buying seem like peanuts. I can assure you that your slating their "hospitality" will make you as popular as the clap, and give the impression that your are rather full of your own importance. Your behaviour has clearly annoyed someone important enough that you have been labelled in the file marked "not worth the ball ache". Next time you are lucky enough to be offered hospitality, be grateful for it, and if you have some issues or something is not quite the way you like it just suck it up and think how bl00dy lucky you are to be there, rather than writing a badly constructed rant to the "ceo". If you feel the need to provide feedback then why not just have a firm but polite off the record face to face chat with someone about it - you'd get some results and not get labelled as a pain in the sack with an over inflated view of their own importance.
Oh, and it's "their". Please tell me what job you can do to earn enough to buy a DBS when you can't spell, punctuate or conjugate properly.
Edited by Soovy on Saturday 4th July 17:33
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