AM Wilmslow-all change?
Discussion
I was in there yesterday, Keith is on long term sick so I believe, Alan has gone , no idea why, young guy on reception never seen him before and Matt was out and about. They seem really pushed out and busy, now that could be a good thing,i.e. buisness is good or could be bad in that they're all conking out.
Hi, first time post so here goes. Been following for a while, noted the op's comments, yes there is some changes staff wise.
Congratulations on your joining the AM club, gene genie, big step up from the model one 77 you started with last year! am I correct that your a ex member of their staff that may have left under rather dark clouds, hence the derogator comments?
Congratulations on your joining the AM club, gene genie, big step up from the model one 77 you started with last year! am I correct that your a ex member of their staff that may have left under rather dark clouds, hence the derogator comments?
Genie Chaser said:
Hi, first time post so here goes. Been following for a while, noted the op's comments, yes there is some changes staff wise.
Congratulations on your joining the AM club, gene genie, big step up from the model one 77 you started with last year! am I correct that your a ex member of their staff that may have left under rather dark clouds, hence the derogator comments?
Interesting choice of name Congratulations on your joining the AM club, gene genie, big step up from the model one 77 you started with last year! am I correct that your a ex member of their staff that may have left under rather dark clouds, hence the derogator comments?
especially as a first post challenging the OP.I've been a regular customer of the service team and have had personal experience of one "muppet" in parts who threatened to charge me for a new grill on a 2 day old car that clearly had a faulty one.
Keith and Alan were always very helpful they were there in September and intervened with the "muppet"
They were gone in January when I started having electrical gremlins.
The "new" guys have been professional, but not very proactive in my experience, leaving me to sort out recovering a car to them that clearly wasn't going to start.
Lets see how we get on with the next couple of warranty niggles and the annual service quote.
The sales team? - I don't have the time or energy to waste on explaining that one
Was actually the 'fellow owner' comment. Owner of what? As you don't own a aston ( only the said 1/24 scale one 77 )
What's your sudden change of stance on the Macclesfield indie, as you were ever so cutting of them some time ago, and am quite sure am not speaking out of turn on that.
And for your information my name is not Lee.
What's your sudden change of stance on the Macclesfield indie, as you were ever so cutting of them some time ago, and am quite sure am not speaking out of turn on that.
And for your information my name is not Lee.
Yup Gene...you have a collectable one there at 4.2.
FWIW Wilmslow is my local dealer, yet my DB9 is currently sitting in JCT having its 3rd service because Wilmslow wouldn't accept that I was being quoted such a competitive price by them.
Whilst it's there they are also gaining revenue from fitting 2 new rear brake pads (at 3.4mm).
They are also gaining revenue from fitting 2 new rear tyres (at 3mm).
The free 140 point check has also shown a paint defect just below my passenger door handle - it is being fixed foc by the paint shop under the original warranty.
Keith and Alan were excellent and took care of all my warranty work at Wilmslow. Don't even get me started on their inept sales team. Shame they were uncompetitive with their service quotations
FWIW Wilmslow is my local dealer, yet my DB9 is currently sitting in JCT having its 3rd service because Wilmslow wouldn't accept that I was being quoted such a competitive price by them.
Whilst it's there they are also gaining revenue from fitting 2 new rear brake pads (at 3.4mm).
They are also gaining revenue from fitting 2 new rear tyres (at 3mm).
The free 140 point check has also shown a paint defect just below my passenger door handle - it is being fixed foc by the paint shop under the original warranty.
Keith and Alan were excellent and took care of all my warranty work at Wilmslow. Don't even get me started on their inept sales team. Shame they were uncompetitive with their service quotations
Jockman said:
Whilst it's there they are also gaining revenue from fitting 2 new rear brake pads (at 3.4mm).
They are also gaining revenue from fitting 2 new rear tyres (at 3mm).
Spending a lot of cash on a car you were considering upgrading at one point, does this mean you're sticking with it for now? They are also gaining revenue from fitting 2 new rear tyres (at 3mm).
George H said:
Spending a lot of cash on a car you were considering upgrading at one point, does this mean you're sticking with it for now?
Take your point Georgeous. I am reliably informed by Mr K though that - although still legal - these can be dangerous levels to be running the car at, especially in the wet, and the price I'm being quoted is confirmed as competitive Jockman said:
Yup Gene...you have a collectable one there at 4.2.
FWIW Wilmslow is my local dealer, yet my DB9 is currently sitting in JCT having its 3rd service because Wilmslow wouldn't accept that I was being quoted such a competitive price by them.
Whilst it's there they are also gaining revenue from fitting 2 new rear brake pads (at 3.4mm).
They are also gaining revenue from fitting 2 new rear tyres (at 3mm).
The free 140 point check has also shown a paint defect just below my passenger door handle - it is being fixed foc by the paint shop under the original warranty.
Keith and Alan were excellent and took care of all my warranty work at Wilmslow. Don't even get me started on their inept sales team. Shame they were uncompetitive with their service quotations
Can you please share your feedback when your Aston's returned?FWIW Wilmslow is my local dealer, yet my DB9 is currently sitting in JCT having its 3rd service because Wilmslow wouldn't accept that I was being quoted such a competitive price by them.
Whilst it's there they are also gaining revenue from fitting 2 new rear brake pads (at 3.4mm).
They are also gaining revenue from fitting 2 new rear tyres (at 3mm).
The free 140 point check has also shown a paint defect just below my passenger door handle - it is being fixed foc by the paint shop under the original warranty.
Keith and Alan were excellent and took care of all my warranty work at Wilmslow. Don't even get me started on their inept sales team. Shame they were uncompetitive with their service quotations
I had my first service completed by Wilmslow who were faultless. They weren't the cheapest (Hagley my local dealer) but I've only ever received great service from Wilmslow who were the original dealer.
Mr Aston Martin said:
Can you please share your feedback when your Aston's returned?
I had my first service completed by Wilmslow who were faultless. They weren't the cheapest (Hagley my local dealer) but I've only ever received great service from Wilmslow who were the original dealer.
So far so good Martin. I am being regularly updated by JCT via hourly-ish emails. It was collected on time (80 miles away) and there have been no surprises. The only hold up was photos and approval from AM to do the paintwork under original warranty.I had my first service completed by Wilmslow who were faultless. They weren't the cheapest (Hagley my local dealer) but I've only ever received great service from Wilmslow who were the original dealer.
I fully expect it to be returned washed
Well, my DB9 is booked in for its 7 year service at Stratstone Wilmslow for monday, I'm gonna get there early and discuss a couple of possible warranty issues to square away aswell. All i can say is that I've found them to be very accomodating so far and I'm feeling quietly confident of a positive outcome.
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