Servicing

Author
Discussion

V8 Animal

Original Poster:

5,971 posts

216 months

Saturday 25th February 2012
quotequote all
My car is coming up to 5 years old and due a service in May going off the dates in the service book.

It's had 3 services all AM and now done 15k

I will be ringing round the dealers nearer the time and im expecting the cost to be £900

If i go here http://www.serviceamari.com/aston-martin-service.p... it could be half the cost but i would have a 200 mile round trip.
Also i would get a further discount for being a SCD member.

But also i have warranty till September so i expect i would lose that.

The question is when to pull the plug on main stream AM servicing on a ageing car.

Maybe bite the bullet for another year and use AM?

Thoughts please
Thanks

bogie

16,572 posts

278 months

Sunday 26th February 2012
quotequote all
my car is 6 years old and done 60K miles, in for its service soon - it hasnt seen a dealer for over 3 years now nor has it had a warranty since then

I will be paying around £500 for my service if it dosent need any extras (seems ok so far)

you have to do the maths, pay £1500 per year for a warranty and 2x the service cost, so thats an extra £2K per year over indy servicing ...do you think you will get that back come resale?

are people worried about it when they buy a £20-25K 6 or 7 year old car ?

yeti

10,523 posts

281 months

Sunday 26th February 2012
quotequote all
The law states absolutely implicitly that you can have you car serviced wherever you want to, provided the correct schedule is adhered to and AM parts are used. This will NOT IN ANY way affect your warranty.

So it's your choice, take it to wherever gets the best feedback for servicing. The independents are just too good and too diligent these days, reputation is everything.

moosifer

23 posts

263 months

Sunday 26th February 2012
quotequote all
Agree with above, there are plenty of independents around who have better reputations than dealers and won't charge the earth for doing the same job.

TBH I'm not exactly sure who these people are who would only buy a second hand car if it had full dealer history - the sort that just don't research what they're handing over their money for I presume.

Jockman

17,988 posts

166 months

Sunday 26th February 2012
quotequote all
moosifer said:
...TBH I'm not exactly sure who these people are who would only buy a second hand car if it had full dealer history - the sort that just don't research what they're handing over their money for I presume.
yes Illogical behaviour is never logical biggrin

Perhaps this makes sense with the classic cars, when provenance can be important, but Gaydon cars - especially newer ones - what's the issue ??

Even under warranty, get a price from a reputable Indy. Just avoid the backsteet boys.

I can feel a song coming on... whistle

tonyarmitstead

40 posts

164 months

Sunday 26th February 2012
quotequote all
That place you linked to (http://www.serviceamari.com/aston-martin-service.php) is in Preston - very near me. I have never heard of them before so will do some asking around.

However, I have some concerns - solely from the website.

1. They claim to service many top car brands, so how can they be a real specialist in any? In particular, so they have the AMDS system for proper diagnostics? From the website home page they claim to service:
Lamborghini
Ferrari
Porsche
Aston Martin
Bentley
Bugatti
Mercedes Benz AMG
Maserati
Alfa Romeo 8C
Audi R8, RS & all S Models
BMW all M Power Models
Land Rover / Range Rover
Pagani
Konigsegg
TVR
Lotus

2. They claim the Aston service interval is 6K miles or 18K miles, which is clearly not the case. This raises a concern that they dont really know Aston cars.

I reiterate, this is just from an inspection of the website, I have no experience of them - they may be fantastic. I will try to find out.

Mr Purple

337 posts

201 months

Sunday 26th February 2012
quotequote all
Search over on the Lambo forum - there lots over there

Jockman

17,988 posts

166 months

Sunday 26th February 2012
quotequote all
tonyarmitstead said:
... They claim the Aston service interval is 6K miles or 18K miles, which is clearly not the case. This raises a concern that they dont really know Aston cars.

I reiterate, this is just from an inspection of the website, I have no experience of them - they may be fantastic. I will try to find out.
Hmmm....they quote every car at these service intervals !!

Cut & Paste gone mad ??

I shall give them a wide berth for the mo smile

t1blk

778 posts

186 months

Sunday 26th February 2012
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When I was looking for my DB9 I went to look at one of them there, a few questions led me to the impression that they don't like the Astons much,in fact i was advised to steer clear. They more cater for Lambos , Ferraris and Bentleys, I may be way off the mark but that was just my gut feeling.A very impressive set up and showroom though.

MarkZ4MC

92 posts

240 months

Sunday 26th February 2012
quotequote all
yeti said:
The law states absolutely implicitly that you can have you car serviced wherever you want to, provided the correct schedule is adhered to and AM parts are used. This will NOT IN ANY way affect your warranty.
Are you absolutely sure about this? I know it's true for manufacturers 3 year warranty, but didn't believe it was true for the 'extended' warranty.

My understanding is the latter is essentially an insurance product which is not covered by the block exemption legislation. As a result, you are forced to service within the dealer network if you wish to retain that extended warranty.

Is this the case or have I been misinformed?

Jockman

17,988 posts

166 months

Sunday 26th February 2012
quotequote all
"...It is very important that your vehicle is fully serviced as recommended by the manufacturer within the last 12 months, using a VAT registered garage, during the period of protection...." Warrantywise.

"...Regular servicing and MOT Tests at any VAT registered garage will protect your warranty..." Warrantydirect.

When I looked for extended warranty conditions, these were the sections that sprung up smile


MarkZ4MC

92 posts

240 months

Monday 27th February 2012
quotequote all
Thanks Jockman.

However, are those quotes not from 'aftermarket' warranty companies? I was specifically referring to whether or not AM can force you to service within the dealer network if you have an AM extended warranty.

Equally, when it came to a potential claim rejection on the basis of servicing, would the onus be on the individual to prove AM parts or better have been used or on AM to prove otherwise.

Interesting...

michael gould

5,692 posts

247 months

Monday 27th February 2012
quotequote all
tonyarmitstead said:
That place you linked to (http://www.serviceamari.com/aston-martin-service.php) is in Preston - very near me. I have never heard of them before so will do some asking around.

However, I have some concerns - solely from the website.

1. They claim to service many top car brands, so how can they be a real specialist in any? In particular, so they have the AMDS system for proper diagnostics? From the website home page they claim to service:
Lamborghini
Ferrari
Porsche
Aston Martin
Bentley
Bugatti
Mercedes Benz AMG
Maserati
Alfa Romeo 8C
Audi R8, RS & all S Models
BMW all M Power Models
Land Rover / Range Rover
Pagani
Konigsegg
TVR
Lotus

2. They claim the Aston service interval is 6K miles or 18K miles, which is clearly not the case. This raises a concern that they dont really know Aston cars.

I reiterate, this is just from an inspection of the website, I have no experience of them - they may be fantastic. I will try to find out.
I have never heard good things about that company

George H

14,713 posts

170 months

Monday 27th February 2012
quotequote all
michael gould said:
I have never heard good things about that company
Me either.

It's a shame a lot of the posts regarding poor service from dealers get deleted with the no naming and shaming rules. If anyone was to do a search and it only the good stuff is left on, it could be quite misleading.

Jockman

17,988 posts

166 months

Monday 27th February 2012
quotequote all
MarkZ4MC said:
Thanks Jockman.

However, are those quotes not from 'aftermarket' warranty companies? I was specifically referring to whether or not AM can force you to service within the dealer network if you have an AM extended warranty.

Equally, when it came to a potential claim rejection on the basis of servicing, would the onus be on the individual to prove AM parts or better have been used or on AM to prove otherwise.

Interesting...
I hear what you are saying, Mark.

To put it more succinctly...Even under an AM extended warranty you are NOT obliged to stay within the Dealer Network for servicing. You are obliged, however, to ensure that genuine parts and oils are used at all times and that servicing is carried out by a suitably qualified company. Any issue that arose with the vehicle which tied back to improper servicing being carried out may be declined under the terms of any warranty in place.

The source of this information....the Aston Martin Dealer Network smile

yeti

10,523 posts

281 months

Monday 27th February 2012
quotequote all
MarkZ4MC said:
Are you absolutely sure about this?
Yes smile

MarkZ4MC

92 posts

240 months

Tuesday 28th February 2012
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Jockman/Yeti - thanks guys, very helpful.

verminator

723 posts

238 months

Tuesday 28th February 2012
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I would'nt pay main dealer prices for a car of that mileage, but i would have no concerns about buying an AM that has been serviced by a respected indy. Find out from AMOC who is a reconised indy in your area.

blackice1

329 posts

176 months

Wednesday 29th February 2012
quotequote all
So is your car due its 4th year service or 5th year service , as the costs are very different , these cars are sports cars and each service is desgined to keep your car in tip top condition , and isnt a mileage thing .

The 4th service requires gearbox fulid change as Oil degrades over TIME, now these super low prices that these independent garages quote , I would'nt expect that this is included.

Dealer prices are higher for many reason we all know that ,overheads blah blah blah, but one of the main things is we do what is best for your car.

V8 Animal

Original Poster:

5,971 posts

216 months

Wednesday 29th February 2012
quotequote all
Ive had my first quote back today it needs a 4yr service

£1100 inc vat from AM rolleyes