Extended Warranty Issue

[finestjammy]

Hi All

Loving my Ghibli S so far, just had a full paint correction and detail so I'll get some pics up soon.

I've just stumbled on an issue when trying to renew my warranty though. I've written the following note to customer services. Just a note of caution to all to check the actual expiry date of your warranty, as it might not align to the delivery/collection/registration date, which woI'll see what they come back with. I wouldn't want others to come unstuck. Maybe this is common practice with Maserati and you're all aware, doesn't seem quite right though in my opinion. Porsche certainly doesn't operate in this way.

Hi

As your customer services line is currently not operating could someone please call me on xxxxxxxx regarding a warranty being issued 2 months prior to vehicle delivery/registration/collection. I am attempting to extend the warranty which I believed to be expiring on 1st September 2017, as that is when the vehicle was delivered. I have now been told the warranty expired on the 1st of July 2017, two months before delivery to the first owner. The grace period of 30 days has passed and am being informed I am unable to renew the warranty.

This is unethical behaviour, and in actual fact the claim that a 3 year warranty is included with a UK Maserati is incorrect, misleading, has been mis sold and simply not true. The first owner only had 34 months warranty, not the advertised 36. This was not a demonstration, courtesy or pre registration vehicle. Please see the attached NEW vehicle invoice.

I would like a written waiver to be provided so I am able to renew the warranty with a dealer of my choice.

Chassis number: Xxxxxxxx
Original supplying dealer: Xxxxxxxxx

Many thanks.

James

[DarrenKMC]

Quite a few instances of this, it's the dealer "registering" the car with the manufacturer in order to hit targets, thus starting the warranty even though it's still sat in the showroom or storage compound.

Maserati GB will authorise the dealer to carry out the necessary warranty process then register it manually with the factory, bypassing the dealers "computer says no" experience you've had up to now.

[finestjammy]

Thanks Darren. It is shocking really. I can't imagine it happening with any other product, TV etc..."sorry, that TV only comes with 9 months warranty as we've had it in our warehouse for a while."! I could understand if it was a pre reg/demo as that's to be expected. I thought Porsche were bad, but they don't seem to result to these tactics! I imagine if I took the Ghibli in for part exchange on the 1st September they'd be valuing it on the reg/delivery date and not the date they assigned a warranty.

We'll see what comes back.

Thanks again.

James.

[EC2]

This used to happen with Maserati and, I think, Ferrari but I presumed it stopped when Maserati went mainstream.

Basically dealers' had to do the PDI within a short period of the car arriving with them or else any issues with the car would not be covered by the manufacturer. However, the manufacturer insisted that the warranty started at the PDI date. In the old days this could mean a 'new' car could be delivered with, say, a year already gone on it's warranty. Stupid really - hold your ground.

[finestjammy]

EC2 said:

This used to happen with Maserati and, I think, Ferrari but I presumed it stopped when Maserati went mainstream.

Basically dealers' had to do the PDI within a short period of the car arriving with them or else any issues with the car would not be covered by the manufacturer. However, the manufacturer insisted that the warranty started at the PDI date. In the old days this could mean a 'new' car could be delivered with, say, a year already gone on it's warranty. Stupid really - hold your ground.

Thanks for the response. I got a call from a gentleman in Italy who is investigating the case for me. I contacted the previous owner and he confirmed he had no idea the warranty was two months short. He bought the car 'new' on the 1st September. The invoice states a delivery date of the 1st September too, not the 1st July. Maybe I'm being too simplistic, but the car is 3 years old in September so surely the warranty should match?

I don't know if my case is the exception or the rule, if it's the exception and 'they' (the dealer or Maserati) hold their hands up as a mistake then that's one thing. If it is systematic then the whole notion that Maserati supply their cars with a three year warranty is simply not true, mis leading, mis selling and incorrect.

We'll see what they come back with.

Thanks.

James.