Juddery Qashqai
Discussion
Hello there
I am new to the forums so fingers crossed this is all above board!
Wife and I bought a 2019 1.3 petrol Qashqai in July last year. All ran fine until about 10 weeks ago when the thermostat housing developed a hole. This wasn't noticed and it was driven about 10 miles home - overheating in the process. Wife said that the car really lost power around 60mph and apparently limited its speed.
Took it over to the local repair garage. So commenced fun and games arguing over responsibility with the garage we bought it from (not where it was for repairs) - who eventually accepted tor replace the part. Also had a lot of aggro around courtesy cars etc but that's a whole other story.
We have waited 9 weeks for the part to come into stock as it was on back order so the car had sat on the garage car park idle for that time. Part came, was replaced and car given back to us.
We have noticed now though that when accelerating on a hill, or when in a higher gear on the motorway, the car judders when we accelerate firmly (not just when I'm flooring it either, just the 'I'm in a bit of a rush kind of acceleration). Not all the time, and seemingly worse when under more load. It seems perfectly smooth if we accelerate gently.
I know that the fuel was sat in it for a while, so I have run that fuel down, put some new fuel in and some redex. This hasn't seemed to solve the issue.
The juddering is less severe and less frequent once the car has warmed up a bit - and it is worse in the sub-zero temperatures at the moment.
We're still within our rights to ask that the garage take the car back I think - but given the performance and aggro around the initial repair, we'd rather see if it's a simply resolved issue ourselves. The main concern though is that we know the car had overheated before it went in for its initial repair so we're not sure whether the juddering is likely to be a result of the overheating or the fact it has been sat in the cold temperatures for 8 weeks.
There are no warning lights on either.
Any advice would be greatly appreciated.
J
I am new to the forums so fingers crossed this is all above board!
Wife and I bought a 2019 1.3 petrol Qashqai in July last year. All ran fine until about 10 weeks ago when the thermostat housing developed a hole. This wasn't noticed and it was driven about 10 miles home - overheating in the process. Wife said that the car really lost power around 60mph and apparently limited its speed.
Took it over to the local repair garage. So commenced fun and games arguing over responsibility with the garage we bought it from (not where it was for repairs) - who eventually accepted tor replace the part. Also had a lot of aggro around courtesy cars etc but that's a whole other story.
We have waited 9 weeks for the part to come into stock as it was on back order so the car had sat on the garage car park idle for that time. Part came, was replaced and car given back to us.
We have noticed now though that when accelerating on a hill, or when in a higher gear on the motorway, the car judders when we accelerate firmly (not just when I'm flooring it either, just the 'I'm in a bit of a rush kind of acceleration). Not all the time, and seemingly worse when under more load. It seems perfectly smooth if we accelerate gently.
I know that the fuel was sat in it for a while, so I have run that fuel down, put some new fuel in and some redex. This hasn't seemed to solve the issue.
The juddering is less severe and less frequent once the car has warmed up a bit - and it is worse in the sub-zero temperatures at the moment.
We're still within our rights to ask that the garage take the car back I think - but given the performance and aggro around the initial repair, we'd rather see if it's a simply resolved issue ourselves. The main concern though is that we know the car had overheated before it went in for its initial repair so we're not sure whether the juddering is likely to be a result of the overheating or the fact it has been sat in the cold temperatures for 8 weeks.
There are no warning lights on either.
Any advice would be greatly appreciated.
J
The real next step for you is to have the car checked over/tested for faults at a competent garage.
The bit you say about them (I assume you mean the original supplying garage) taking the car back depends on the terms under which you bought the car or any warranty etc.
If you mean for you to completely reject the car, I would seriously doubt it, that is normally a matter of weeks.
If you mean for the garage that did the repair to check it over again, that is a possibility but as you have left it for some time now rather than returning it immediately, that doesn't help your cause unfortunately.
On a positive note, it could be something as simple as the repairing garage have missed a plug somewhere that they disturbed and a simple look-see & plug it back in could be a simple fix.
Unfortunately, on a more negative note, the overheating of the engine could have done some serious engine damage that was missed by the repairing garage.
Quite simply it needs checking out & a call to both the supplying garage/repairing garage are your next step to get it diagnosed properly.
The bit you say about them (I assume you mean the original supplying garage) taking the car back depends on the terms under which you bought the car or any warranty etc.
If you mean for you to completely reject the car, I would seriously doubt it, that is normally a matter of weeks.
If you mean for the garage that did the repair to check it over again, that is a possibility but as you have left it for some time now rather than returning it immediately, that doesn't help your cause unfortunately.
On a positive note, it could be something as simple as the repairing garage have missed a plug somewhere that they disturbed and a simple look-see & plug it back in could be a simple fix.
Unfortunately, on a more negative note, the overheating of the engine could have done some serious engine damage that was missed by the repairing garage.
Quite simply it needs checking out & a call to both the supplying garage/repairing garage are your next step to get it diagnosed properly.
Edited by E-bmw on Wednesday 14th December 11:18
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