First Supercar - Huracan highs...and lows...HELP!!!
Discussion
Since my first motorshow visit aged 12 at Earls Court - 1990 - I've been dreaming about owning a Lamborghini - I never thought it'd happen in fact, but on 1st October 2021, the dream came true - HURACAN 610-4, 10k miles, 4yrs old, in Grigio Antares...LOVE IT...the best looking car I have ever seen...and I own one...unbelievable.
I kept it under wraps at the Snoopy household, nobody knew... the garage door rolled up...and voila! The look on the kids, brothers,& friends ... priceless! The drama, switching it on, hearing and feeling that roar behind your ears, what theatre, what a feeling, and i get a beaming smile every time...well at least that was the case the first 9 days, and driving it 150miles.
I was unlucky enough to get a nail on day 6...maybe that was a sign?! Luckily had tyre insurance...so on day 13 i drove it down to Lambo (London). ON reversing out of the garage, two random lights came on - see picture below (not the lift icon). In addition, it says don't rev above 6000 rpm, stop/start faulty, and on Sport/Corsa mode more red lights come on...i imagine it's to ensure i just 'limp' it to the dealer
The dealer had a look at it (under warranty) and the diagnostics come up with a fuel injector, but they can't actually locate the fault. Lambo in Italy advised changing the fuel injector, so that's what they did...I pick it up 8 days later...and drive it home...with a smile on my face...that's on day 22.
So day 23, i reverse it out again, and the same lights come on...argh! Deep sigh, sinking, feeling of dread and disappointment ... what do i do now?
It's from a LAMBO dealer (who have been fab, gave an A6 courtesy car, no complaints whatsoever) but ultimately, is this one of those electrical gremlins that will just plague the car forever? Return, request refund? Exchange for similar??? At a loss...i'm a patient guy but aware that a 30 day return policy is pretty much standard for consumer rights (though I imagine the dealer would honour it beyond this)...but I also love the car...i'm not into the loud Lambo colours, and don't like black...so I though this was perfect...but how patient should I be? Is this standard fare for Italian supercars? Gremlins, recurrent trips to get things fixed?? Btw I purchased with a large deposit, and happy with the monthly payments. It was also driven only 1000miles or so in the past 18m...which might be a factor?
So need your help folks...what would you do?? Have any of u experienced this fault??
[url]
|https://thumbsnap.com/ib7mSA5o[/url]
I kept it under wraps at the Snoopy household, nobody knew... the garage door rolled up...and voila! The look on the kids, brothers,& friends ... priceless! The drama, switching it on, hearing and feeling that roar behind your ears, what theatre, what a feeling, and i get a beaming smile every time...well at least that was the case the first 9 days, and driving it 150miles.
I was unlucky enough to get a nail on day 6...maybe that was a sign?! Luckily had tyre insurance...so on day 13 i drove it down to Lambo (London). ON reversing out of the garage, two random lights came on - see picture below (not the lift icon). In addition, it says don't rev above 6000 rpm, stop/start faulty, and on Sport/Corsa mode more red lights come on...i imagine it's to ensure i just 'limp' it to the dealer
The dealer had a look at it (under warranty) and the diagnostics come up with a fuel injector, but they can't actually locate the fault. Lambo in Italy advised changing the fuel injector, so that's what they did...I pick it up 8 days later...and drive it home...with a smile on my face...that's on day 22.
So day 23, i reverse it out again, and the same lights come on...argh! Deep sigh, sinking, feeling of dread and disappointment ... what do i do now?
It's from a LAMBO dealer (who have been fab, gave an A6 courtesy car, no complaints whatsoever) but ultimately, is this one of those electrical gremlins that will just plague the car forever? Return, request refund? Exchange for similar??? At a loss...i'm a patient guy but aware that a 30 day return policy is pretty much standard for consumer rights (though I imagine the dealer would honour it beyond this)...but I also love the car...i'm not into the loud Lambo colours, and don't like black...so I though this was perfect...but how patient should I be? Is this standard fare for Italian supercars? Gremlins, recurrent trips to get things fixed?? Btw I purchased with a large deposit, and happy with the monthly payments. It was also driven only 1000miles or so in the past 18m...which might be a factor?
So need your help folks...what would you do?? Have any of u experienced this fault??
[url]|https://thumbsnap.com/ib7mSA5o[/url]Tricky one. Do you have service history invoices? Any sign of similar issues before?
I would be saying to the dealer it needs sorting properly well within warranty so that you can drive it properly to shake out any other issues. If it’s constantly in limp, you won’t be able to shake it down.
I would be saying to the dealer it needs sorting properly well within warranty so that you can drive it properly to shake out any other issues. If it’s constantly in limp, you won’t be able to shake it down.
Welcome to supercar ownership.
I’m sorry to hear that the shine has been taken off your dream and the immediate fun of owning the Lambo. You’ll discover that this sort of problem is to be expected when owning a supercar but not normally so soon after delivery.
An injector failure shouldn’t really be an issue (and it does appear to be more than that) but I’ll echo the comments above that the dealer should have sorted this before delivery. However, you’re in the best possible hands having bought the car from a franchised dealer with all the warranty and after-sales support. This is when they earn their premium as the less scrupulous third party dealers would have left you high and dry.
I note that the problem has only occurred when the car is in reverse. Have you noted that to the dealer?
As already mentioned, have the discussion with the sales department about your right to reject the car but give them time to diagnose and fix the problem. These highly strung cars are much more prone to throwing fault codes than ‘regular’ cars.
Good luck and let us know how it goes.
I’m sorry to hear that the shine has been taken off your dream and the immediate fun of owning the Lambo. You’ll discover that this sort of problem is to be expected when owning a supercar but not normally so soon after delivery.
An injector failure shouldn’t really be an issue (and it does appear to be more than that) but I’ll echo the comments above that the dealer should have sorted this before delivery. However, you’re in the best possible hands having bought the car from a franchised dealer with all the warranty and after-sales support. This is when they earn their premium as the less scrupulous third party dealers would have left you high and dry.
I note that the problem has only occurred when the car is in reverse. Have you noted that to the dealer?
As already mentioned, have the discussion with the sales department about your right to reject the car but give them time to diagnose and fix the problem. These highly strung cars are much more prone to throwing fault codes than ‘regular’ cars.
Good luck and let us know how it goes.
Return and buy another one. Dont sour the experience longer then is neccessary. We choose what we think is amazing girlfriend and in the first 30 days decide its not working out. So we find another.
My suspiciion is wiring loom. I had a gremlin in my lambo with the fuel pumps. Replaced the complete wiring loom. It was resolved.
My suspiciion is wiring loom. I had a gremlin in my lambo with the fuel pumps. Replaced the complete wiring loom. It was resolved.
Abacus21 said:
Return and buy another one. Dont sour the experience longer then is neccessary. We choose what we think is amazing girlfriend and in the first 30 days decide its not working out. So we find another.
My suspiciion is wiring loom. I had a gremlin in my lambo with the fuel pumps. Replaced the complete wiring loom. It was resolved.
I should have read the small print ,if i'd known i could have returned my girlfriends after 30 days i then wouldn't have had the expence of My suspiciion is wiring loom. I had a gremlin in my lambo with the fuel pumps. Replaced the complete wiring loom. It was resolved.
2 ex wives, not unlike supercars really,as soon as the warranty runs out they cost you a fortune,
ANOpax said:
Welcome to supercar ownership.
I’m sorry to hear that the shine has been taken off your dream and the immediate fun of owning the Lambo. You’ll discover that this sort of problem is to be expected when owning a supercar but not normally so soon after delivery.
An injector failure shouldn’t really be an issue (and it does appear to be more than that) but I’ll echo the comments above that the dealer should have sorted this before delivery. However, you’re in the best possible hands having bought the car from a franchised dealer with all the warranty and after-sales support. This is when they earn their premium as the less scrupulous third party dealers would have left you high and dry.
I note that the problem has only occurred when the car is in reverse. Have you noted that to the dealer?
As already mentioned, have the discussion with the sales department about your right to reject the car but give them time to diagnose and fix the problem. These highly strung cars are much more prone to throwing fault codes than ‘regular’ cars.
Good luck and let us know how it goes.
Previous stamps - no other invoices / records. Dealer checked with the previous owner, and the 'onboard computer' - no previous faults. I’m sorry to hear that the shine has been taken off your dream and the immediate fun of owning the Lambo. You’ll discover that this sort of problem is to be expected when owning a supercar but not normally so soon after delivery.
An injector failure shouldn’t really be an issue (and it does appear to be more than that) but I’ll echo the comments above that the dealer should have sorted this before delivery. However, you’re in the best possible hands having bought the car from a franchised dealer with all the warranty and after-sales support. This is when they earn their premium as the less scrupulous third party dealers would have left you high and dry.
I note that the problem has only occurred when the car is in reverse. Have you noted that to the dealer?
As already mentioned, have the discussion with the sales department about your right to reject the car but give them time to diagnose and fix the problem. These highly strung cars are much more prone to throwing fault codes than ‘regular’ cars.
Good luck and let us know how it goes.
Switched on today, and lights were off, went for a spin, was great, and then the lower left light came on after about 30mins, though still drove fine. Every 5mins suggested taking to the dealer due to 'engine management fault'.
Abacus21 said:
Return and buy another one. Dont sour the experience longer then is neccessary. We choose what we think is amazing girlfriend and in the first 30 days decide its not working out. So we find another.
My suspiciion is wiring loom. I had a gremlin in my lambo with the fuel pumps. Replaced the complete wiring loom. It was resolved.
I would say no. 1, don't panic too much - but appreciate that it may sour the experience. Certainly don't jump to the conclusion to return it, without having given the dealer the opportunity to resolve it. It could be something very simple, but equally you're in the right hands as the main dealer will want to get it right. My suspiciion is wiring loom. I had a gremlin in my lambo with the fuel pumps. Replaced the complete wiring loom. It was resolved.
I've had mine for over 4 years, never missed a beat - they incredibly reliable cars and issues are few and far between. I know quite a few Huracan owners and I've not come across any who've had any problems of any note (I appreciate this is a sample of about half a dozen and isn't going to be universally the case).
Presumably you have got some form of warranty on the car, in addition to the dealer fixing the immediate problem that has shown?
Its obviously a lot easier to reject the car within the first 30 days and as Lamborghini couldn't successfully resolve the fault initially, do you want the hassle of potentially having this intermittent issue that may need numerous workshop visits without any guarantee of a prompt remediation?
Snoopy8 said:
It was also driven only 1000miles or so in the past 18m...which might be a factor?
it mightmaths suggests that it was driven infrequently and/or for short distances
neither of which is good
simple things first
are you keeping the car on a charger ?
what does the dealer say about trying a new battery ?
andrew said:
it might
maths suggests that it was driven infrequently and/or for short distances
neither of which is good
simple things first
are you keeping the car on a charger ?
what does the dealer say about trying a new battery ?
Thanks 2 all replying thus far...maths suggests that it was driven infrequently and/or for short distances
neither of which is good
simple things first
are you keeping the car on a charger ?
what does the dealer say about trying a new battery ?
No mention of the car battery...Will ask the dealer
I don't have a charger
YES 16m warranty remaining...
Snoopy8 said:
Thanks 2 all replying thus far...
No mention of the car battery...Will ask the dealer
I don't have a charger
YES 16m warranty remaining...
Ctek 5.0 works well. It’s on offer ATM on Amazon. I have mine plugged in whenever I don’t use it. No mention of the car battery...Will ask the dealer
I don't have a charger
YES 16m warranty remaining...
Sorry to hear about your difficulties. Hopefully you get it fixed - these are great cars. Lambo warranty is very good and these are highly reliable cars. I’ve had two Huracans now across a number of years and the only warranty claim so far has been to replace two rear lights as they had a mark on the inside.
First of all, congrats on your achievement and milestone.
Second, don’t let these issues ruin the experience. Cars go wrong… it’s part and parcel of owning them, however you are in good hands.
As many have said above, give Lamborghini time to resolve it. If they don’t, you will likely end up in a better position before you started. They won’t leave you hanging so just remember this and try to look at the positives, that you now own a supercar. Congrats.
Second, don’t let these issues ruin the experience. Cars go wrong… it’s part and parcel of owning them, however you are in good hands.
As many have said above, give Lamborghini time to resolve it. If they don’t, you will likely end up in a better position before you started. They won’t leave you hanging so just remember this and try to look at the positives, that you now own a supercar. Congrats.
I feel your pain. I went through a similar situation in 2019. The fault is serious because it renders the vehicle unusable. The vehicle is not of ‘satisfactory quality’. It is not your responsibility to come up with ideas on what caused the fault. As far as you should be concerned, it is unusable. I got far too involved in the finer detail, when I should have avoided it and concentrated on the fact that my vehicle was faulty from when it was purchased and I was unable to use it.
The Consumer Rights Act 2015 is your friend. For vehicles it is a little different, but not by much. You are correct in that you have a right to reject it within the first 30 days, but you must give the supplier ONE OPPORTUNITY to fix the issue. However, because you must give them this one opportunity, the 30 day period is extended by the time it has been with them for repair. The CRA’s default position is that a vehicle which has a fault within the first 30 days of taking delivery, is that the fault was there when it was sold to you. The dealer should have identified the fault before being sold, or they should prove that you caused the fault - that’s the legal position.
Because they have failed to fix the fault, you now have a statutory right to reject the vehicle - they have a statutory obligation to give a full refund or replace with a same, or better vehicle (nothing less).
Try not to be too sympathetic / friendly with the supplier. They are an authorised Lamborghini dealer and have manufacturer support - technical and commercial - do not get distracted by warranty cover as it bears no relevance to your statutory rights when rejecting the vehicle - the warranty cover is more relevant to the relationship between dealership and manufacturer, but that’s their problem to argue between themselves, not yours. You bought from an authorised dealership to benefit from the manufacturer support and not be drawn into any potential dispute between supplier and manufacturer (don’t let that happen). Don’t get stuck in the middle between dealership and Lamborghini.
Learning from my own experience, take the vehicle to the dealership and drop it off with all keys. Tell them you are initiating your right to reject under the CRA2015. Also send an email to the Director responsible for customer care at the dealership, explaining the same, detailing sequence of events. Explain you expect a full refund, or a replacement vehicle. Contact Lamborghini customer services and send them a copy. It may seem like overkill, but it acts as a reliable audit trail if you need to go legal. You are giving them opportunity to comply with the law. It also demonstrates you are aware of your rights - it will raise a ‘code red’ with the dealership and Lamborghini.
In my situation I needed to employ a barrister because the authorised dealership behaved like absolute pricks, bickering with the manufacturer who is responsible. It was only after I contacted the manufacturer customer services and escalated to director level, did I get a satisfactory outcome. It took 4 months from start to finish. We agreed on a nearly new replacement at a much higher spec, plus 5 years warranty. The manufacturer supplied the vehicle from their own press pool to the dealership, who then in turn swapped it for the faulty vehicle. Don’t lose sight of the fact that your contract is with the dealership, not the manufacturer, but making the manufacturer aware of the situation helps them to police their dealerships - they do not want bad publicity. Due to the much improved replacement vehicle and ‘sweeteners, there was an NDA - I am unable to disclose who was involved.
The best tips I can give: Move fast - don’t delay - everything in writing - escalate to director level - keep pressure on for a resolution - don’t get loved-up with the brand, it’s only a car, there are many more.
Their response when you reject it will be a measure of how they will behave going forward. It’s kick-starting a formal process, which you are entitled to do. You don’t need to go through with it, but better to put your stake in the ground at an early stage to make sure you don’t fall foul of legal procedural non-compliance. It is also important to note that if the fault drags on, and on, and on, but you continue to use the vehicle, there may be an argument that they can deduct fair wear and tear from the overall refund if they are unable to fix the fault and you ultimately reject it. DON’T USE THE VEHICLE for everyday use whilst the faults persists.
After you give notice to reject, they will likely ask for another chance to fix it, but make it clear if you agree, that you are not waiving your CRA2015 statutory rights and if they are unable to fix it on the 2nd attempt, they agree to refund or replace without dispute. After all, you are giving them a 2nd chance, which you are not obliged to do.
More info here > https://www.businesscompanion.info/focus/car-trade...
Hope that helps.
The Consumer Rights Act 2015 is your friend. For vehicles it is a little different, but not by much. You are correct in that you have a right to reject it within the first 30 days, but you must give the supplier ONE OPPORTUNITY to fix the issue. However, because you must give them this one opportunity, the 30 day period is extended by the time it has been with them for repair. The CRA’s default position is that a vehicle which has a fault within the first 30 days of taking delivery, is that the fault was there when it was sold to you. The dealer should have identified the fault before being sold, or they should prove that you caused the fault - that’s the legal position.
Because they have failed to fix the fault, you now have a statutory right to reject the vehicle - they have a statutory obligation to give a full refund or replace with a same, or better vehicle (nothing less).
Try not to be too sympathetic / friendly with the supplier. They are an authorised Lamborghini dealer and have manufacturer support - technical and commercial - do not get distracted by warranty cover as it bears no relevance to your statutory rights when rejecting the vehicle - the warranty cover is more relevant to the relationship between dealership and manufacturer, but that’s their problem to argue between themselves, not yours. You bought from an authorised dealership to benefit from the manufacturer support and not be drawn into any potential dispute between supplier and manufacturer (don’t let that happen). Don’t get stuck in the middle between dealership and Lamborghini.
Learning from my own experience, take the vehicle to the dealership and drop it off with all keys. Tell them you are initiating your right to reject under the CRA2015. Also send an email to the Director responsible for customer care at the dealership, explaining the same, detailing sequence of events. Explain you expect a full refund, or a replacement vehicle. Contact Lamborghini customer services and send them a copy. It may seem like overkill, but it acts as a reliable audit trail if you need to go legal. You are giving them opportunity to comply with the law. It also demonstrates you are aware of your rights - it will raise a ‘code red’ with the dealership and Lamborghini.
In my situation I needed to employ a barrister because the authorised dealership behaved like absolute pricks, bickering with the manufacturer who is responsible. It was only after I contacted the manufacturer customer services and escalated to director level, did I get a satisfactory outcome. It took 4 months from start to finish. We agreed on a nearly new replacement at a much higher spec, plus 5 years warranty. The manufacturer supplied the vehicle from their own press pool to the dealership, who then in turn swapped it for the faulty vehicle. Don’t lose sight of the fact that your contract is with the dealership, not the manufacturer, but making the manufacturer aware of the situation helps them to police their dealerships - they do not want bad publicity. Due to the much improved replacement vehicle and ‘sweeteners, there was an NDA - I am unable to disclose who was involved.
The best tips I can give: Move fast - don’t delay - everything in writing - escalate to director level - keep pressure on for a resolution - don’t get loved-up with the brand, it’s only a car, there are many more.
Their response when you reject it will be a measure of how they will behave going forward. It’s kick-starting a formal process, which you are entitled to do. You don’t need to go through with it, but better to put your stake in the ground at an early stage to make sure you don’t fall foul of legal procedural non-compliance. It is also important to note that if the fault drags on, and on, and on, but you continue to use the vehicle, there may be an argument that they can deduct fair wear and tear from the overall refund if they are unable to fix the fault and you ultimately reject it. DON’T USE THE VEHICLE for everyday use whilst the faults persists.
After you give notice to reject, they will likely ask for another chance to fix it, but make it clear if you agree, that you are not waiving your CRA2015 statutory rights and if they are unable to fix it on the 2nd attempt, they agree to refund or replace without dispute. After all, you are giving them a 2nd chance, which you are not obliged to do.
More info here > https://www.businesscompanion.info/focus/car-trade...
Hope that helps.
Edited by TommyTerrible on Monday 25th October 13:27
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