At what point would you reject...
Discussion
Since a lot of you have commented that my car (which won't start in the rain, won't idle, cuts our at random in a very unsafe manner, has crap paintwork, uneven shutlines, glue everywhere etc.) is not something which I should reject and get a refund for (after all, it is a race car for road don't you know, how can it possibly put a foot wrong...), I thought I would ask you how bad you think the car should be before you reject it and ask for your money back.
I'm sure that for some of you die hards the car could have an affair with your wife and then burn your house down and you would still forgive it (after all, it is a 180mph supercar don't you know).
So, mine is declared undriveable by the AA and the dealer does NOTHING (he has no cars you see, no cars at all, poor poor dealer) - thats my breaking point (on top of all the cosmetic things) and the reason for rejection.
What would yours be.
I'm sure that for some of you die hards the car could have an affair with your wife and then burn your house down and you would still forgive it (after all, it is a 180mph supercar don't you know).
So, mine is declared undriveable by the AA and the dealer does NOTHING (he has no cars you see, no cars at all, poor poor dealer) - thats my breaking point (on top of all the cosmetic things) and the reason for rejection.
What would yours be.
Get some miles on the clock, keep sending it back if it breaks down, and then get everything sorted out at the 1k service, then enjoy the car you are a very lucky and privileged person for owning such a beautiful car, and when i owned mine i never once called it a Supercar, 
ing great, but never just a plain ol supercar...
ing great, but never just a plain ol supercar...Stick it on a trailer and drop it in their car park, stop your direct debits and tell them to shove it. I am sorry but anyone who says "its all part of TVR ownership" is just adding to the problem. For £40k I would expect it to bloody perfect, after all this is not some two-bit £10k Kit Car that you have asked the guys in a shed to complete for you......Its £40k !!! It could have 1000bhp and look stunning but if it won't start what use is it.
I would love a T350C but even if I had the money I think I would rather spend my money elsewere after reading some of the horror stories on here, I had this hassle buying a new house and I could do without the hassle.
Why dont you take a look at a Noble, have'nt heard too many complaints from that quarter.
I would love a T350C but even if I had the money I think I would rather spend my money elsewere after reading some of the horror stories on here, I had this hassle buying a new house and I could do without the hassle.
Why dont you take a look at a Noble, have'nt heard too many complaints from that quarter.
Your right Pies, but the paint has got worse and the trim has all sort of slipped out of place.
It did look pretty good the day I picked it up.
And hughesie2, I'd feel a lot better if my car was driveable. It has been undriveable now for 2 weeks (out of a possible four) and I have not had ANY offer of a car from the dealer.
It did look pretty good the day I picked it up.
And hughesie2, I'd feel a lot better if my car was driveable. It has been undriveable now for 2 weeks (out of a possible four) and I have not had ANY offer of a car from the dealer.
For the record I would reject also if it is a new car..
FAR too many people (possibly me included) let their hearts rule their head where TVR's are concerned..
I know I did, I walked into a dealer wanting a cheap standard Tuscan, walked out with a Tuscan S!!!!
Keep us all informed as we know that the factory and PW reads these pages so they know what is going on, which just shows allegedly!! how little attention is paid by the factory to customer satisfaction..
Dealers are in general fantastic for the record..
FAR too many people (possibly me included) let their hearts rule their head where TVR's are concerned..
I know I did, I walked into a dealer wanting a cheap standard Tuscan, walked out with a Tuscan S!!!!
Keep us all informed as we know that the factory and PW reads these pages so they know what is going on, which just shows allegedly!! how little attention is paid by the factory to customer satisfaction..
Dealers are in general fantastic for the record..
I think the responsibility is with the dealer, after all it is them who supplied the car. I had some problems with my Griff when I got it, paint falling off etc. The dealer did not give me chance to be upset, sorting it out quickly and lending me a demonstrator for a few days whilst they repainted it.
In your shoes I doubt I would have let it get this far, as soon as things started to go wrong I would have driven the car to the dealer, given them a comprehensive list of issues and told them I wanted to know when it would be fixed. If they say they have no loan car then say you will rent one and expect them to pick up the tab.
The only thing I'm not sure about is where you would stand on rejecting the car if you let them try to fix it.
Either way, sorry to hear about your bad luck, they don't "all do that", not that I have a Tuscan, I've been blessed with an early Cerbera.
Good luck and I hope you get it resolved to your satisfaction.
D.
In your shoes I doubt I would have let it get this far, as soon as things started to go wrong I would have driven the car to the dealer, given them a comprehensive list of issues and told them I wanted to know when it would be fixed. If they say they have no loan car then say you will rent one and expect them to pick up the tab.
The only thing I'm not sure about is where you would stand on rejecting the car if you let them try to fix it.
Either way, sorry to hear about your bad luck, they don't "all do that", not that I have a Tuscan, I've been blessed with an early Cerbera.
Good luck and I hope you get it resolved to your satisfaction.
D.
I once took legal advice on rejecting a car and they told me that the finance co owns the car so you have to speak to them first. You also have to give the garage the op to fix the car. They also so said that if you leave it much more than 7 days after collecting the car you may as well forget it. I am not saying this is fact but this is what i was told. So if you have not got on to the finance co do it now.
Just for background - I nearly rejected a new VW Golf GTI a few years ago. It was a company car through LeasePlan and it suffered a major problem with vibration above 55MPH! So much so it rendered it undriveable above about 60 - I am not kinding here either. Driving from say Manchester to London is a nightmare at that speed - dicing with trucks all of the way.....
Anyway, worked through LeasePlan to get it fixed, but kept comming back with no fixes. So much so that it was in and out of three dealers and only got worse. Eventually got pissed off and called LeasePlan management and informed them that I will reject the car under the lease agreement (which the company I was working for said I shouldnt do, but if I felt the need it would be fine). Anyway, got as far as getting the car certified as unfit for purpose by an independant garage and then low-loader taken away....
Came back fixed and a sorry from LeasePlan - and probably a kick in the teeth for the dealers. But either way nearly got a new car. This is slightly different as the car was supplied under a lease contract and it needs to meet with design specifications laid down by the manufacturer (i.e. that it can do its maximum speed etc). So not sure how it works for the personal bit - but check the small print of the PCP contract.... might be a clause in there to say that it must be usable in the first place....
Oh, and one final comment - It will be a hard battle, but you might get there. The only time that I have heard of someone rejecting a new personal car was on PDI collection themselves. They looked over the car with a fine tooth comb and found a few faults. Then took a test drive before signing the papers - hence not actually taking delivery - and found more faults. Rejected the car on the spot and the dealer could do nothing about it...... as they refused to sign the acceptance slip.... as a result I will always inspect my cars before I take delivery... but seeing as I am not in the position to buy a new one for some time this doesnt really matter....
Hindsight I am afraid, but good luck.
Anyway, worked through LeasePlan to get it fixed, but kept comming back with no fixes. So much so that it was in and out of three dealers and only got worse. Eventually got pissed off and called LeasePlan management and informed them that I will reject the car under the lease agreement (which the company I was working for said I shouldnt do, but if I felt the need it would be fine). Anyway, got as far as getting the car certified as unfit for purpose by an independant garage and then low-loader taken away....
Came back fixed and a sorry from LeasePlan - and probably a kick in the teeth for the dealers. But either way nearly got a new car. This is slightly different as the car was supplied under a lease contract and it needs to meet with design specifications laid down by the manufacturer (i.e. that it can do its maximum speed etc). So not sure how it works for the personal bit - but check the small print of the PCP contract.... might be a clause in there to say that it must be usable in the first place....
Oh, and one final comment - It will be a hard battle, but you might get there. The only time that I have heard of someone rejecting a new personal car was on PDI collection themselves. They looked over the car with a fine tooth comb and found a few faults. Then took a test drive before signing the papers - hence not actually taking delivery - and found more faults. Rejected the car on the spot and the dealer could do nothing about it...... as they refused to sign the acceptance slip.... as a result I will always inspect my cars before I take delivery... but seeing as I am not in the position to buy a new one for some time this doesnt really matter....
Hindsight I am afraid, but good luck.
The time is of no importance. The law has changed recently which gives at least 6 months worth of breathing room.
It states that any defect found within 6 months can be legally assumed to have been present at delivery.
I think that today is the day to release the legal hounds.
Finance company informed - Check
Payments stopped - Check
TVR informed - Check
Dealer informed - Check
Ready, aim, fire ! - Summons for the full deposit plus payments made so far and solicitor sanctioned rejection of the car.
Lets see what happens.
It states that any defect found within 6 months can be legally assumed to have been present at delivery.
I think that today is the day to release the legal hounds.
Finance company informed - Check
Payments stopped - Check
TVR informed - Check
Dealer informed - Check
Ready, aim, fire ! - Summons for the full deposit plus payments made so far and solicitor sanctioned rejection of the car.
Lets see what happens.
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