Discussion
As i've posted before, my Tuscan went back to the factory for a rebuild three weeks after I bought it (2001 X).
I've owned it for 58 days now and of those, because of one problem or another (misfires, dash pod etc) I've only been able to use it for 17 DAYS.
Anyway, I decided enough is enough and explained to the dealer last weekend I wanted to return the car. He said they had never had a car returned before, so needed to check with the MD as to what the process was (which sounded a bit fishy to me). Anyway, Monday I get a call from the salesman with their 'proposal'...which was basically a try-on to get me to keep the car.
Anyway, this annoyed me more as he obviously hadn't listened to me and completely ignored my request to return the car. I told him to go away and come back to me with a proper response, telling me when I can expect my deposit returned.
Yesterday I get a call from the dealership saying that the MD was not prepared to 'buy' back the car (from the finance company I suppose?). I told him this was totally unacceptable after only 17 days of use, and that we would discuss further today.
Any views on this? To be honest I think this is a totally disgraceful stance to be taken and it sounds like they are trying to extend their no-cars-returned-run.
I've owned it for 58 days now and of those, because of one problem or another (misfires, dash pod etc) I've only been able to use it for 17 DAYS.
Anyway, I decided enough is enough and explained to the dealer last weekend I wanted to return the car. He said they had never had a car returned before, so needed to check with the MD as to what the process was (which sounded a bit fishy to me). Anyway, Monday I get a call from the salesman with their 'proposal'...which was basically a try-on to get me to keep the car.
Anyway, this annoyed me more as he obviously hadn't listened to me and completely ignored my request to return the car. I told him to go away and come back to me with a proper response, telling me when I can expect my deposit returned.
Yesterday I get a call from the dealership saying that the MD was not prepared to 'buy' back the car (from the finance company I suppose?). I told him this was totally unacceptable after only 17 days of use, and that we would discuss further today.
Any views on this? To be honest I think this is a totally disgraceful stance to be taken and it sounds like they are trying to extend their no-cars-returned-run.
under the sale of goods act , a dealer has to supply a car in good working order as specified at the point of sale, if the car was working when you picked it up and they are offering to repair it free of charge under the required 3 month warranty period they have to offer by law, you may not be able to legally make them take the car back, obviously this isnt really an acceptable solution and I can completely understand you point, think I would do the same in your position.
Did you arrange the finance through the dealer or independantly? is this a main dealer or a specialist? might be worth giving TVR HQ a call to explain the situation as well...
will be interested to see what the dealer says today...
Did you arrange the finance through the dealer or independantly? is this a main dealer or a specialist? might be worth giving TVR HQ a call to explain the situation as well...
will be interested to see what the dealer says today...
James,
My car came with a 90 day 'no quibble' return policy. My dealer said I could return it for any reason within this period. That period has just expired and so has the engine
(exactly 3 months after purchase!). This agreement wasn't written down though.
I know I'd really miss the car if I was to give it back, but depending on the outcome of the rebuild and offered warranty period, I haven't yet decided on what I should do. I've only enjoyed 1k miles so far.
Good luck with a speedy resolution.
Gary.
My car came with a 90 day 'no quibble' return policy. My dealer said I could return it for any reason within this period. That period has just expired and so has the engine
(exactly 3 months after purchase!). This agreement wasn't written down though. I know I'd really miss the car if I was to give it back, but depending on the outcome of the rebuild and offered warranty period, I haven't yet decided on what I should do. I've only enjoyed 1k miles so far.
Good luck with a speedy resolution.
Gary.
Let's get one thing crystal clear:
Something that's been faulty since day 1 - or has gone wrong in "a reasonable period of time" - and you're currently without the use of it right now - would certainly qualify you for a full refund, end of.
Frankly, whether it's on finance or not is totally irrelevant - it's a hugely expensive item and one might enter the contact under the reasonable assumption that it should, er, work...
Use a leech if necessary but do not take any sh1t - I get enough punters screwing me for considerably smaller piles of cash in far more tenuous circumstances and believe me, the law's with you.
The only reason I advocate this is because it p1sses me off immensely, the way many car dealers try this sort of bullsh1t with their customers.
No other retailer could or would get away with this type of hogwash so don't let these buggers.
A reasonable thing for mutual satisfaction, IMHO, would be for them to offer you - and you accept - a replacement vehicle altogether.
Believe it or not, when I bought my Lexus 18 months ago, I was totally unhappy for the first 2 months with the steering. It was basically 'a bit wobbly' on the straight ahead and seriously, without seeming like a fussy git, it just wasn't right...their demonstrator was perfect and I said it was against that that I'd bought the damn thing.
After a couple of weeks 'seeing what we can do' type of crap, the chief bod rang me up, said "Oi, northern monkey, 'ere's a new 'un, p1ss off you fussy sod and here're 2 tickets to the BAFTAs on us, thank you and good night." Thank you very much and here I am, year and a half later, perfectly happy as a pig in...
So there you have it. My God, I'm actually advocating consumer bolshevism.
I am dreadfully sorry.
Something that's been faulty since day 1 - or has gone wrong in "a reasonable period of time" - and you're currently without the use of it right now - would certainly qualify you for a full refund, end of.
Frankly, whether it's on finance or not is totally irrelevant - it's a hugely expensive item and one might enter the contact under the reasonable assumption that it should, er, work...
Use a leech if necessary but do not take any sh1t - I get enough punters screwing me for considerably smaller piles of cash in far more tenuous circumstances and believe me, the law's with you.
The only reason I advocate this is because it p1sses me off immensely, the way many car dealers try this sort of bullsh1t with their customers.
No other retailer could or would get away with this type of hogwash so don't let these buggers.
A reasonable thing for mutual satisfaction, IMHO, would be for them to offer you - and you accept - a replacement vehicle altogether.
Believe it or not, when I bought my Lexus 18 months ago, I was totally unhappy for the first 2 months with the steering. It was basically 'a bit wobbly' on the straight ahead and seriously, without seeming like a fussy git, it just wasn't right...their demonstrator was perfect and I said it was against that that I'd bought the damn thing.
After a couple of weeks 'seeing what we can do' type of crap, the chief bod rang me up, said "Oi, northern monkey, 'ere's a new 'un, p1ss off you fussy sod and here're 2 tickets to the BAFTAs on us, thank you and good night." Thank you very much and here I am, year and a half later, perfectly happy as a pig in...
So there you have it. My God, I'm actually advocating consumer bolshevism.
I am dreadfully sorry.
Thanks for everyone's input so far. One thing I am trying to make perfectly clear to the dealer is, despite the fact the car may come back working- I do not want to accept it. Reasons for this being I do not want to be driving a car which has already let me down prior to the big engine problem with blown starter fuses, misfires, electrical gremlins etc.
I will be driving a car around which I will be constantly aware of the fact it will fail me again.
The dealer keeps pushing the fact that the engine will be fixed and this is somehow 'betterment', however, my view is that i've had so many problems so far it is the product itself which is fundamentally faulty.
Yes, they have lent me their Tamora to keep me mobile- but if they had explained to me at the start that this was practically REMOVING my right to return my Tuscan (which is how they seem to be thinking), then I would have told them to stick it.
I had a clapped out Saab before the Tamora for two weeks on and off and had a 100 mile round trip each time to collect my Tuscan!
I think the best idea is to meet them face to face, present them with my evidence and go from there.
James
I will be driving a car around which I will be constantly aware of the fact it will fail me again.
The dealer keeps pushing the fact that the engine will be fixed and this is somehow 'betterment', however, my view is that i've had so many problems so far it is the product itself which is fundamentally faulty.
Yes, they have lent me their Tamora to keep me mobile- but if they had explained to me at the start that this was practically REMOVING my right to return my Tuscan (which is how they seem to be thinking), then I would have told them to stick it.
I had a clapped out Saab before the Tamora for two weeks on and off and had a 100 mile round trip each time to collect my Tuscan!
I think the best idea is to meet them face to face, present them with my evidence and go from there.
James
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