Discussion
Is there anyone out there who knows of a person who has received a full refund on what he/she has paid due to a car being unfit for road use. In my case my Tuscan's windscreen wipers keep ceasing to work due to an electrical fault somewhere in the system,admittedly not a massive mechanical problem but supposedly fixed on four previous occasions. After calling the dealer this A.M I was told there was no way they could send the low loader to me as I live too far away but they'll quite happily let me drive round the M25 leave my car (AGAIN) and charge me £25 a day for the privilege of hiring their courtesy??? car.If I dont get a half decent response from the dealers it will hopefully be for sale through them after I've received a full refund.
Either this is a windup or someone is living in cloud cookoo land. You'd never get a refund from Ford or Toyota for a windscreen wiper problem So dont even think about it...
If i had a Tuscan and that was the only problem I'd be over the moon.
Graham
with a Chim ,2 wiper park switches and one new wiper motor and do i care nope...
ask porker what sort of 911 you could have for 40k and see how reliable and fast it would be...
Tvrs are a bit quirky and its well known that they are not perfect. With this comes the acceptance that their will be some minor problems to fix and the car will require higher maint than others. which is why my wipers packing up doesnt bother me much ( it was in the hissing rain on the way to an important mtg tho)
THere is however a line and there are some cars that are absolute ****e and should be replaced with interest...
unfortunaetly trying to take a car back with a minor problem( unless there are other issues you've not told us) will only make it harder for the people with the real lemons.. and its hard enough with any manufacturer to do that and tvr are probably the worst as they are one of the smallest.
Still enjoy your 911, m3's a bit sad as it still looks like a 316 on steriods and atleast the porker is a real sports car. if run out of garage space i'll start thr biddig at 50quid for the tuscan as its obviously no good <VBG>
have fun whatever
Graham
I had an Audi A8 4.2. Smashing car. New price around 65K. When I got it new, it vibrated like mad above 100 mph. The dealer tried to sort it, but couldn't. In the end while I was on holiday it was taken back to the factory. They replaced the whole drive train (4WD), gearbox, everything except the engine. Parts for around 9K.
Every car can go wrong - but do they sort it properly?!? Thats the crux.
Rgds, WalterU
I'm confused here. Are the faulty wipers the only problem, or does the car not drive at all?
Because if it just the wipers, can't you just drive it there when its not raining?
After all, if you think its unreasonable for them not to send a lorry over because its "only 35 miles", then surely it is an equally short (or long) distance for you to drive over there?
Now I know dealer's attitudes to recovery stink (mine tried to sting me for £88 recovery only 4 weeks after I bought the car, but waived it when I complained), but sending out a recovery vehicle for failed wipers seems a bit excessive to me.
Regards
Jon
You could buy a bottle of Rain-X and apply it to the windscreen therefore IF it does rain you should be okay without the wipers. This would allow you to at least get it to the dealers to get it fixed.
Just a thought
Graham
Edited by Graham B on Wednesday 3rd October 13:00
Edited by Graham B on Wednesday 3rd October 13:00
Tie wife / girlfriend / significant other to bonnet holding squeegee? 
Ok, not constructive. Sorry.
Personally, I'd check the weather forecast and then, if favourable, risk it. If you do get caught out and feel you are unable to safely proceed due to visibility, then call the AA as previously discussed.
Regards
Jon
Ok, not constructive. Sorry.
Personally, I'd check the weather forecast and then, if favourable, risk it. If you do get caught out and feel you are unable to safely proceed due to visibility, then call the AA as previously discussed.
Regards
Jon What a load of b*****ks. Mr 2Dogs why don't you just admit that prior to the windscreen wiper fault, you had already changed your mind on the coice of car you had purchased and are now looking for some method of unloading it without losing any money. If one of my clients wanted to return a 40K computer system because a floppy drive didn't work i'd tell him (politely) to F*** off.
Whats the betting that Mr 2dogs really drives a Mini-Metro and has a day off school today??
On a more positive note with regards to recovery. I called my dealer (Kerridges) with a broken door catch. They sent a low-loader straight away with no charge, changed the catch and returned it later!!!!!
I think a great many people are missing the point here. Regardless of the make of car, or to some extent the cost, if you buy a brand new car and you have something go wrong you expect it to be fixed PDQ and for no cost.
I think we all agree on that.
For the dealer to charge rental for a courtesy car is a disgrace! Fernhurst dont and I would refuse to pay if they did. For the same dealer to have 3 seperate attempts at fixing it only for it to break for a 4th time is a bloody disgrace!!!!! Each time I suspect they said it was fixed and 3 times they either lied or just didnt bother trying to fix it properly.
Would you except THAT from your dealer??
No....nor would I. I understand the frustration and I would be writing very sh1tty letters to TVR by now if it were me, and I am a diehard TVR fanatic.
Querky and British yes, but slapdash and abysmal customer service most definitely not!
Seems to me that everyone is missing the point.
A car just like any other goods sold must be of mechantable quality and fit for purpose.
Clearly a windscreen wiper fault if reparied quickly and without cost and inconvenience could be lived with.
The whole series of events described would definatley fall into the a full refund situation if pushed as in the uk all cars need WORKING wipers to get type approval and you are commiting an offence driving in the rain without them.
The whole thing revolves around how long you have had the car.
I have for the record formally rejected a Boxter and a Golf GTI and recieved brand new cars in place but was given the option of a refund in both cases because that is the law.
I currently drive a Cerbie 4.5 and love it this is my 3rd TVR .
Would I reject a car for faulty wipers ? no, indeed the wipers on my cerbie had a fault but has now been fixed.
Scotty,
I do agree the service you have received is quite bad but you have brought a TVR (did you not know what they are like?) As someone else mentioned if thats all the problems you have, you are doing well.
I think the dealer should if brought new, arrange to have the car collected and fix the problem, you wouldn't get a full refund as it's a everyday problem?
As for buy a porker, ****tt NO I moved away from my chimp, brought a 993 RS cost me a fortune to buy, a bastard fortune to run (10K worth of problems in a year) I sold it and ran my most realible of sorts cars ever the CERBERA!
Now have a (not bad) Tuscan, although I have been told the engine doesn't seem happy ****tt!
D
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