Problem with porsche warranty => boxster s 550 roof
Discussion
Hi everyone,
i picked up a lovely boxster s 550 spyder manual from Porsche Zentrum Ulm (near stuttgart) last week.
Car is lhd (which i prefer) and had one owner and 15000 km.
Obviously, i got a 1 year international porsche warranty.
I drove it back to London.
On the way home, i noticed that the roof lining was unstuck just at the contact point near the unlocking paddle of the roof.
It is not very pretty, although not dramatic, but the car looks like new and this finish problem is obviously out of place in a porsche.
So i contacted the dealer who sold me the car and he advised me to go to the nearest porsche dealer.
So i went to porsche centre EAST LONDON and they recognised the problem but said that the warranty does not cover such problems.
So if i want it fixed, i need to fork out £420...
I am not going to bring back the car to Germany and have yet to talk to the guy over there to explain the story (it happened yesterday).
What do you guys think i should do?
I am a bit p*ssed off, as i bought from a porsche dealer to get protection from this kind of stuff, and there we go, they tell me to b*gger off.
... ennoying!
Thanks in advance,
Eric.
i picked up a lovely boxster s 550 spyder manual from Porsche Zentrum Ulm (near stuttgart) last week.
Car is lhd (which i prefer) and had one owner and 15000 km.
Obviously, i got a 1 year international porsche warranty.
I drove it back to London.
On the way home, i noticed that the roof lining was unstuck just at the contact point near the unlocking paddle of the roof.
It is not very pretty, although not dramatic, but the car looks like new and this finish problem is obviously out of place in a porsche.
So i contacted the dealer who sold me the car and he advised me to go to the nearest porsche dealer.
So i went to porsche centre EAST LONDON and they recognised the problem but said that the warranty does not cover such problems.
So if i want it fixed, i need to fork out £420...
I am not going to bring back the car to Germany and have yet to talk to the guy over there to explain the story (it happened yesterday).
What do you guys think i should do?
I am a bit p*ssed off, as i bought from a porsche dealer to get protection from this kind of stuff, and there we go, they tell me to b*gger off.
... ennoying!
Thanks in advance,
Eric.
you great a breakdown warranty with the car, that covers mechanical failures
the stiching on the hood clearly isnt a mechanical failure
my only advice would be to call the dealership in Germany and see if they will pay for the local opc to do the repair to save you the inconvenience.
bennno
the stiching on the hood clearly isnt a mechanical failure
my only advice would be to call the dealership in Germany and see if they will pay for the local opc to do the repair to save you the inconvenience.
bennno
Bad news for me. The Germans from Porsche Center Ulm (near Stuttgart) are telling me that they simply won' t pay!
They hide themselves behind the 111 point check that they run prior to selling the car.
So i just bought the car in an official porsche dealer and immediatly after i have to replace the roof lining at my own cost. That' s £420 at an official dealer thank you very much!
I wrote them a long email saying how gobsmacked i was about their attitude not to even offer a gesture or participate in the repair.
Unfortunatly, i am now 1000 km away from them. That is not the end of the world, but bloody ennoying when you buy from an official dealer with a one year warranty!!
If any one has any suggestion... or the adress of a good trimmer in East London who could refit the trim without changing the whole part??... or if anyone had their trim popping out, how did you fix it back on??
They hide themselves behind the 111 point check that they run prior to selling the car.
So i just bought the car in an official porsche dealer and immediatly after i have to replace the roof lining at my own cost. That' s £420 at an official dealer thank you very much!
I wrote them a long email saying how gobsmacked i was about their attitude not to even offer a gesture or participate in the repair.
Unfortunatly, i am now 1000 km away from them. That is not the end of the world, but bloody ennoying when you buy from an official dealer with a one year warranty!!
If any one has any suggestion... or the adress of a good trimmer in East London who could refit the trim without changing the whole part??... or if anyone had their trim popping out, how did you fix it back on??
Have you tried contacting Porsche Customer Services.... They're pretty good and can make 'goodwill' offers.... Worth a go at least as it sounds like you have a good case being caught between OPC's....
I also thought you had a certain period under the sales of goods act and the Germans are sharper than the UK when it comes to that.... If it was faulty, they should repair or you take it back....It is regardless whether its under warranty or not, as you are covered for anything in that period as it is deemed faulty at the point of sale within an initial period...
Goodluck and try not to let it detract from owning a fabulous car....especially with the summer on its way
I also thought you had a certain period under the sales of goods act and the Germans are sharper than the UK when it comes to that.... If it was faulty, they should repair or you take it back....It is regardless whether its under warranty or not, as you are covered for anything in that period as it is deemed faulty at the point of sale within an initial period...
Goodluck and try not to let it detract from owning a fabulous car....especially with the summer on its way
Write to MD of Porsche Sales Company (i.e the co that appoint the dealers) in Germany - explain the problem and advise how dissapointed you are with the service received from one of their dealers. Also send the same letter to the MD of the dealer from whom you purchsed the car but build in that they have breached the contract of sale to you etc (if indeed they have!) and that they need to resolve this problem otherwise you will issue legal proceedings and pursue the matter notwithstanding that you are in the UK. Also contact Porsche customer services. I have assumed that this type of problem is excluded by the warranty you have but you should check to make sure. Hope they sort it out.
Thanks Brompton...
PJI, I would be gratefull if you could explain the issue you had a little further? Who was your opc? Was it within the first two years of the car? I think the factory warranty is different from an OPC warranty => the latter covers less items. The car is 3 years old now...
i have started to have an exchange of 'words' with the germans.
They replied to my email saying that the roof issue was not there when i took the car.
I replied that after 24 hours of ownership i did not scrap the roof lining deliberately...
The salesman who sold me the car and spoke a 'reasonably' good english to handle the sale of the car, now sends the company marketing guy, arguing that he does not speak a good enough english to resolve the issue!!
So i have to deal with a 3rd party... They obviously do all they can to push me away.
It is disgracefull for Porsche and certainly not an incentive to 'repeat' the experience.
PJI, I would be gratefull if you could explain the issue you had a little further? Who was your opc? Was it within the first two years of the car? I think the factory warranty is different from an OPC warranty => the latter covers less items. The car is 3 years old now...
i have started to have an exchange of 'words' with the germans.
They replied to my email saying that the roof issue was not there when i took the car.
I replied that after 24 hours of ownership i did not scrap the roof lining deliberately...
The salesman who sold me the car and spoke a 'reasonably' good english to handle the sale of the car, now sends the company marketing guy, arguing that he does not speak a good enough english to resolve the issue!!
So i have to deal with a 3rd party... They obviously do all they can to push me away.
It is disgracefull for Porsche and certainly not an incentive to 'repeat' the experience.
The first time it happened the car was just inside the 2 year warranty. The second time it happened was when the car was about 3 and a half years old. I had bought an extended warrenty but was told that the roof lining was not covered but they would email Porsche to see if they would cover it as a good will gesture due to the fact that the roof lining was less than a year old! Porsche came back within a couple of days to say that they would cover the cost.
The OPC was Sutton Coldfield and funnily enough my Boxster was a 550!
Hope this is of help.
Paul
Vesuvius 996 said:
I think the issue here is that you bought from Germany, and now want UK to sort it.
They will just take the view that you bought in Germany so go get it fixed in Germany.
Exactly. This is one of the big risks of an import. There was no money for Porsche GB anywhere in the sale so don't expect goodwill from them and as the boxster roof isn't covered by extended warranty then that is exactly what you're looking for - goodwill.
Vesuvius 996 said:
I think the issue here is that you bought from Germany, and now want UK to sort it.
They will just take the view that you bought in Germany so go get it fixed in Germany.
No, he bought the car from Porsche and he wants Porsche to sort out the problem. The issue should be sorted out in the UK at an OPC since they are responsible for the product and represent Porsche.
Tha fact that the Porsche outlets are in different EU countries makes no difference. The warranty is EU wide and if it is a non-warranty issue, the nearest OPC should handle the situation which makes the UK OPC responsible in this case.
silver993tt said:
Vesuvius 996 said:
I think the issue here is that you bought from Germany, and now want UK to sort it.
They will just take the view that you bought in Germany so go get it fixed in Germany.
No, he bought the car from Porsche and he wants Porsche to sort out the problem. The issue should be sorted out in the UK at an OPC since they are responsible for the product and represent Porsche.
Tha fact that the Porsche outlets are in different EU countries makes no difference. The warranty is EU wide and if it is a non-warranty issue, the nearest OPC should handle the situation which makes the UK OPC responsible in this case.
Agreed with silver993tt. This and other similar threads on here often surprise me.
Porsche is a global brand. That brand comes with values and a set of promises which encourage transactions across borders. If delivery on those promises is inconsistently applied (legalities are not the point here), what's the point of paying a premium for said brand?
I've bought cars in the UK and in Germany, and had them fixed in the UK, Germany, Holland, and Spain, including getting goodwill repairs out of warranty. The point is that you should not have to fight to get a fix that is valued (retail) at circa 1-2% of the transaction price! And I used transaction price deliberately, rather than profit.
In my experience, this problem you outlined would not be readily accepted in any of the countries I've spent periods of time in (namely the US, The Netherlands, and Spain).
So why do so many of us in Blighty often accept this kind of thing?
To the original poster, keep at them. I hope you get this resolved to your satisfaction, though it cannot be a good thing for your experience of ownership.
silver993tt said:
Vesuvius 996 said:
I think the issue here is that you bought from Germany, and now want UK to sort it.
They will just take the view that you bought in Germany so go get it fixed in Germany.
No, he bought the car from Porsche and he wants Porsche to sort out the problem. The issue should be sorted out in the UK at an OPC since they are responsible for the product and represent Porsche.
Tha fact that the Porsche outlets are in different EU countries makes no difference. The warranty is EU wide and if it is a non-warranty issue, the nearest OPC should handle the situation which makes the UK OPC responsible in this case.
WRONG!
Why is the UK OPC responsible for sorting out a car which is nothing to do with them? If Porsche Germany won't do it under goodwill then the OP is on his own. Why should OPC UK pay for fixing a car which OP didn't buy from them, and which is an unofficial import?
Fact is that the OP (and fair play to him) bought a cheaper imported car. So he will always struggel to get support from Porsche UK.
Edited by Vesuvius 996 on Tuesday 8th May 15:55
Soovey is correct in what he says but Porsche AG should at least have a pot for dealing with things like this.
IMHO the selling OPC is taking the piss and expecting you to go away with your tail between your legs as it's more cost to you to recover in any way from them than it is for you to just swallow the pill and get it done at your cost.
IMHO the selling OPC is taking the piss and expecting you to go away with your tail between your legs as it's more cost to you to recover in any way from them than it is for you to just swallow the pill and get it done at your cost.
rude-boy said:
Soovey is correct in what he says but Porsche AG should at least have a pot for dealing with things like this.
IMHO the selling OPC is taking the piss and expecting you to go away with your tail between your legs as it's more cost to you to recover in any way from them than it is for you to just swallow the pill and get it done at your cost.
IMHO the selling OPC is taking the piss and expecting you to go away with your tail between your legs as it's more cost to you to recover in any way from them than it is for you to just swallow the pill and get it done at your cost.
I agree, this should be paid for by Porsche AG out of goodwill.
I do agree with the UK OPC though. Why should they foot the bill? It's like buying a cheap TV from Richer Sounds, then taking it to the Sony Centre when it packs up and demanding they fix it!!
Vesuvius 996 said:
rude-boy said:
Soovey is correct in what he says but Porsche AG should at least have a pot for dealing with things like this.
IMHO the selling OPC is taking the piss and expecting you to go away with your tail between your legs as it's more cost to you to recover in any way from them than it is for you to just swallow the pill and get it done at your cost.
IMHO the selling OPC is taking the piss and expecting you to go away with your tail between your legs as it's more cost to you to recover in any way from them than it is for you to just swallow the pill and get it done at your cost.
I agree, this should be paid for by Porsche AG out of goodwill.
I do agree with the UK OPC though. Why should they foot the bill? It's like buying a cheap TV from Richer Sounds, then taking it to the Sony Centre when it packs up and demanding they fix it!!
If you buy a Sony TV (been looking recently) from Richer Sounds, you get a Sony guarantee and can take it to any Sony centre
Vesuvius 996 said:
silver993tt said:
Vesuvius 996 said:
I think the issue here is that you bought from Germany, and now want UK to sort it.
They will just take the view that you bought in Germany so go get it fixed in Germany.
No, he bought the car from Porsche and he wants Porsche to sort out the problem. The issue should be sorted out in the UK at an OPC since they are responsible for the product and represent Porsche.
Tha fact that the Porsche outlets are in different EU countries makes no difference. The warranty is EU wide and if it is a non-warranty issue, the nearest OPC should handle the situation which makes the UK OPC responsible in this case.
WRONG!
Why is the UK OPC responsible for sorting out a car which is nothing to do with them? If Porsche Germany won't do it under goodwill then the OP is on his own. Why should OPC UK pay for fixing a car which OP didn't buy from them, and which is an unofficial import?
Fact is that the OP (and fair play to him) bought a cheaper imported car. So he will always struggel to get support from Porsche UK.
Edited by Vesuvius 996 on Tuesday 8th May 15:55
Never had a single problem getting my car serviced or a couple of warranty claims for my Boxster S (bought new in Germany) in the UK. That's how it should be. It's not a product made by the OPC, it's made by Porsche. Any money they spend on it they can claim back from Porsche GmbH.
Edited by silver993tt on Tuesday 8th May 18:42
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