A year of battle has ended with Porsche over my RS wheels !!
Discussion
So after over a year I have lost my battle with Porsche over my 996 GT3 RS wheels
I sent the wheels to my OPC over a year ago they tried very hard on my behalf to try and negotiate
with Porsche G.B. who then liased with Germany ..
This is the response ...
"I was naturally sorry to note your concerns regarding the condition of the wheels on your vehicle which you purchased from Porsche Centre Reading . I was sorry to note that the wheels are corroding and acknowledge that this has caused you some frustation ,please accept my apologies as a result .
This matter has been discussed at length with the Technical department at Porsche Cars Great britain Limited,and also Porsche AG who are cofident that no manufacturing defect is present on your wheels..... ( Blah Blah )
S.F ( Porsche Customer Assistance Centre )
I am very annoyed about this as I barely used the original wheels and have used a set of BBS /Carbon wheels for trackdays - I have always flown the Porsche flag - taking people out in the RS on trackdays and supporting events with my 356 but feel very let down by them
I have put over 6 of my work collegues in touch with OPCs who purchased new or used !
I cancelled a new GT3 RS over this and feel let down this !
What can I do from here ? solicitors ?
also you Gt3 997 potential ownwers - make sure you get a letter to say your wheel are covered under warranty !!!!
tim
I sent the wheels to my OPC over a year ago they tried very hard on my behalf to try and negotiate
with Porsche G.B. who then liased with Germany ..
This is the response ...
"I was naturally sorry to note your concerns regarding the condition of the wheels on your vehicle which you purchased from Porsche Centre Reading . I was sorry to note that the wheels are corroding and acknowledge that this has caused you some frustation ,please accept my apologies as a result .
This matter has been discussed at length with the Technical department at Porsche Cars Great britain Limited,and also Porsche AG who are cofident that no manufacturing defect is present on your wheels..... ( Blah Blah )
S.F ( Porsche Customer Assistance Centre )
I am very annoyed about this as I barely used the original wheels and have used a set of BBS /Carbon wheels for trackdays - I have always flown the Porsche flag - taking people out in the RS on trackdays and supporting events with my 356 but feel very let down by them
I have put over 6 of my work collegues in touch with OPCs who purchased new or used !
I cancelled a new GT3 RS over this and feel let down this !
What can I do from here ? solicitors ?
also you Gt3 997 potential ownwers - make sure you get a letter to say your wheel are covered under warranty !!!!
tim
Sorry to hear you didn't get anywhere. IMHO the painting of porsche wheels are crap.
I had to have my turbo wheels totally stripped and repainted last July after 4 years and 30k miles. Funny I've never needed to do this with any of my previous cars which I've owned longer and done higher mileage with.
I had to have my turbo wheels totally stripped and repainted last July after 4 years and 30k miles. Funny I've never needed to do this with any of my previous cars which I've owned longer and done higher mileage with.
Edited by dazren on Monday 25th September 14:35
What can I do from here?
Tim, I'd just forget it. Entering litigation will I suspect be an expensive and fruitless excercise that will do nothing but take money from your wallet and increase your blood pressure.
I understand it is a matter of principal but the principal vs. cost ratio seems stacked against you on this one.
Tim, I'd just forget it. Entering litigation will I suspect be an expensive and fruitless excercise that will do nothing but take money from your wallet and increase your blood pressure.
I understand it is a matter of principal but the principal vs. cost ratio seems stacked against you on this one.
On a car that is over 2 years old, that may have had varying track use it is very hard to prove the component has deteriorated beyond normal wear and tear.
I agree with JC, it would be less hassle and probably cost effective to re finish the wheels yourself.
The only alternative method may be to collate as much evidence from as many GT3RS owners with a similar problem from various owners clubs and forums.....if you had more than say 10-15% of owners in the same position, surely this would add weight as far as an ombudsman was concerned...Good luck Tim
I agree with JC, it would be less hassle and probably cost effective to re finish the wheels yourself.
The only alternative method may be to collate as much evidence from as many GT3RS owners with a similar problem from various owners clubs and forums.....if you had more than say 10-15% of owners in the same position, surely this would add weight as far as an ombudsman was concerned...Good luck Tim
Ive just sent a leeter to Porsche G.B
cc. The Financial Ombudsman / my Solicitor
also my RS which has only ever seen a few laps of Goodwood is starting to
show signs of bubbly paint on the wheels
Someone has to make a stand - would Aston Martin/Ferrari have treated me this way with the similar amount of
money I have spent with Porsche ?
tim
cc. The Financial Ombudsman / my Solicitor
also my RS which has only ever seen a few laps of Goodwood is starting to
show signs of bubbly paint on the wheels
Someone has to make a stand - would Aston Martin/Ferrari have treated me this way with the similar amount of
money I have spent with Porsche ?
tim
If any other owners have similar problems with their wheels
can they take a picture and send it me at
tchandler@hoodlessbrennan.com
I will then send these to my solicitor to build a case
we have a number of other owners with wheels with the same problems on
another forum
In law I believe If you can get one thing through does it set a precedent ?
( im not a lawyer )
cheers
tim
can they take a picture and send it me at
tchandler@hoodlessbrennan.com
I will then send these to my solicitor to build a case
we have a number of other owners with wheels with the same problems on
another forum
In law I believe If you can get one thing through does it set a precedent ?
( im not a lawyer )
cheers
tim
It does set a precedent with Porsche GB, I know its not the same but my check straps went on my 993 and to quote PCGB
" If you can prove we did it free of charge on another 993, we will do it for free on yours"
Some one on here kindly sent me a copy of there paperwork and bingo door strap's done under warranty.
PCGB to say the least were un happy but hey thats life. Tok about 8 months of arguing and tooing and froing in the end it wasn't the cost it was the principal to me.
Go for it Timmo
" If you can prove we did it free of charge on another 993, we will do it for free on yours"
Some one on here kindly sent me a copy of there paperwork and bingo door strap's done under warranty.
PCGB to say the least were un happy but hey thats life. Tok about 8 months of arguing and tooing and froing in the end it wasn't the cost it was the principal to me.
Go for it Timmo
15hn said:
Ask for particulars of the technical explanation/findings. Its all very well saying they have made their minds up but you need to know why these wheels corrode and on that basis why Porsche has denied a warranty claim.
They aren't disputing that there is a problem. They simply claim that they aren't a warranteed item and thus tough luck.
They clearly don't give a toss for SOGA etc...
I believe the RS wheels are made by BBS !
Is this true ?
also if anyone has had wheels replaced free of charge would they mind sending
me an e-mail please - ive been told of a few so far
tchandler@hoodlessbrennan.com
( I will not use their name )
PS- amazing how many e-mails I have had on the QT !
tim
Is this true ?
also if anyone has had wheels replaced free of charge would they mind sending
me an e-mail please - ive been told of a few so far
tchandler@hoodlessbrennan.com
( I will not use their name )
PS- amazing how many e-mails I have had on the QT !
tim
There is a real easy solution to this problem.
If I were the dealer principal of a Porsche dealership I offer to have your wheels re-furbished. I`d bill you for the work at say £500 but because I valued your custom on the new 997 GT3 you were buying I`d then offer to deduct that £500 from the purchase price of the gt3.
Net cost to you £0
Were the DP a meaner man than my good self then they could offer you anything off the options list or selections catalogue to the value of the wheel re-furb upon collection of your new GT3.
I haven`t seen your wheels but it`s quite easy to see if the corrosion is coming from under the paint or if it`s come through the paint. Mt guess is that it will have come from the back of the wheels as I don`t think they are painted on the reverse side. Ultimately if £400 quid`s worth of re-furb is going to keep you happy is it the end of the world.
We had the wheels on our Cayenne done either under warranty / goodwill or extended warranty and it helped lighten the burden. We had looked after the car from new and it upset me that the car was looking scruffy despite my best efforts.
If you have owned the car from new it surprises me Porsche haven`t found a solution to keep you happy having put your faith in them at the time of purchase.
Henry
If I were the dealer principal of a Porsche dealership I offer to have your wheels re-furbished. I`d bill you for the work at say £500 but because I valued your custom on the new 997 GT3 you were buying I`d then offer to deduct that £500 from the purchase price of the gt3.
Net cost to you £0
Were the DP a meaner man than my good self then they could offer you anything off the options list or selections catalogue to the value of the wheel re-furb upon collection of your new GT3.
I haven`t seen your wheels but it`s quite easy to see if the corrosion is coming from under the paint or if it`s come through the paint. Mt guess is that it will have come from the back of the wheels as I don`t think they are painted on the reverse side. Ultimately if £400 quid`s worth of re-furb is going to keep you happy is it the end of the world.
We had the wheels on our Cayenne done either under warranty / goodwill or extended warranty and it helped lighten the burden. We had looked after the car from new and it upset me that the car was looking scruffy despite my best efforts.
If you have owned the car from new it surprises me Porsche haven`t found a solution to keep you happy having put your faith in them at the time of purchase.
Henry
Henry,
Thanks for your encouragement - amazing how my Carbon Fibre wheels look
after the abuse I have given them over the last 10 months -Walter Rohl even
had a good look at them at the Nurburgring last time I was there .
Im getting Independent reports from wheel companies and I will ask a
number of metal specialists for their thoughts
Again thanks for the encouragement
cheers
tim
Thanks for your encouragement - amazing how my Carbon Fibre wheels look
after the abuse I have given them over the last 10 months -Walter Rohl even
had a good look at them at the Nurburgring last time I was there .
Im getting Independent reports from wheel companies and I will ask a
number of metal specialists for their thoughts
Again thanks for the encouragement
cheers
tim
What are you actually after ? Would you be happy with the wheels being re-furbished free of charge ?
I only ask because if you`ve been chasing for a new set of wheels at £2500 then that`s not something given away lightly. A £500 re-furb is a bit easier to swallow. Being nothing to do with Porsche GB / AG I can ask the question, (and you never know who`s listening in to our conversation !)
Henry
I only ask because if you`ve been chasing for a new set of wheels at £2500 then that`s not something given away lightly. A £500 re-furb is a bit easier to swallow. Being nothing to do with Porsche GB / AG I can ask the question, (and you never know who`s listening in to our conversation !)
Henry
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