Hold the front page...has the "bug price" gone?
Hold the front page...has the "bug price" gone?
Author
Discussion

BertBert

Original Poster:

21,260 posts

240 months

Saturday 19th October 2013
quotequote all
So there was I, doing my normal drunken Saturday night perusal of all the cars I'd like on the 911V webby and what is this? No bug price? Can it have been discontinued? No more heated debates on PH about it? Henry, tell me it's not so...noooooooooooooooooooo
Bert

911p

2,361 posts

209 months

Sunday 20th October 2013
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Certainly looks that way! The 'Bug Price/Warranty' page also appears to have been replaced with the 'Assurance' page too.

swatches

88 posts

184 months

Sunday 20th October 2013
quotequote all
Porsche forum split and now the bug price gone!
The one car I recall from last week is now priced between the bug price and full price.
Does that mean the prices have wiggle room?

mrdemon

21,146 posts

294 months

Sunday 20th October 2013
quotequote all
Thank fk for that , about time.

steve singh

3,995 posts

202 months

Sunday 20th October 2013
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What about all the arguments about giving customers choice?

Maybe everyone was right and henry was wrong.

Porsche forum split, henry backtracking and the horrible arsenal playing well - my life has been turned upside down frown

Henry-F

4,791 posts

274 months

Sunday 20th October 2013
quotequote all
The forum changes I have no control over and I will have to take your word for Arsenal pulling their socks up.

The Bug price I do have some control over however smile

The reality is that this isn't quite the overnight decision you may think, rather evolution over a period of time. The Bug price was created the thick end of 15 years ago and it worked well. It allowed us to play a very open hand whilst still catering for more independent buyers.

We have never just bought in stock and put it up for sale, we have always added value through preparation and as time has gone on the level of preparation has increased. We have also evolved our buying criteria over the past decade. We embraced diagnostic technology a long time ago and we have listened to people's concerns when buying a Porsche particularly in relation to the hidden elements of the cars.

It got to a point where we were offering a car which was as good as any specialist and yet people assumed we still just gave the cars a wash and sent them on their way. In recent years my brother Tom has been running the day to day buying and selling activity alongside Dan and more recently Terry. His vision was total customer care. If someone has a problem it's our problem and so regardless of how the car was purchased we resolved any issues.

Over time Specialists have come and gone and they always talk a good game when it comes to the quality of cars they sell and the support they claim to offer. On the face of it we appeared to under deliver by comparison when in reality we have been matching and exceeding them in recent times. We've probably been a bit too modest.

We work hard to buy in good cars and we look after people before, during and after purchase. We felt it was time to reflect that in our pricing and the promises we make to potential customers.

The website was the final piece in the jigsaw.

Henry smile


BertBert

Original Poster:

21,260 posts

240 months

Sunday 20th October 2013
quotequote all
Henry-F said:
We felt it was time to reflect that in our pricing and the promises we make to potential customers.
Thanks for the update Henry. What promises do you now make which I presume are different from before?
Bert

Henry-F

4,791 posts

274 months

Sunday 20th October 2013
quotequote all
In essence that we stand by the cars once they are sold as we did with the old retail price. We have also explained a little more about our buying process.

I hope we've made things more straight forward for customers.

Henry smile

Podro

172 posts

182 months

Sunday 20th October 2013
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Makes perfect sense to me smile

And a useful explanation of the Rev Range business which I am sure will be useful to many on the Assurance page...

Paul.

Matt Seabrook

563 posts

280 months

Sunday 20th October 2013
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A business model needs to change as the market changes. You have to move with the times or you become another statistic. Henry needs to constantly reassess his business and if that means the bug price no longer works then it has to go.

Younez

1,057 posts

195 months

Sunday 20th October 2013
quotequote all
swatches said:
Porsche forum split and now the bug price gone!
The one car I recall from last week is now priced between the bug price and full price.
Does that mean the prices have wiggle room?
Great the prices have gone up.

P1ato

351 posts

157 months

Sunday 20th October 2013
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As soon as 911 virgin have the right car I won't hesitate to buy from them - regular feedback from happy buyers speaks volumes. The bug price looked tempting, but I'd be happy to pay a small premium to know the dealer will stand by their cars.

Henry-F

4,791 posts

274 months

Monday 21st October 2013
quotequote all
Younez said:
Great the prices have gone up.
We treat each car individually. Some cars remained the same, the most any car increased was £1,000. The difference between our bug and retail price was £2,000 so all the cars are at least £1,000 cheaper than our old retail price.


I was chatting to someone on Saturday who had been looking privately with a price spread of 16,200 - £17,400. Our car was £17,000. Direct price comparison with used cars is always difficult but when compared like for like I hope we still offer good value for money.

Henry smile


BertBert

Original Poster:

21,260 posts

240 months

Monday 21st October 2013
quotequote all
Henry-F said:
Our car was £17,000.
I'm shocked, I didn't know you sold cheap stuff Henry biggrin
ETA: even worse I hope you weren't contemplating having a poor person as a customer?
Bert

Chris993C4

656 posts

240 months

Monday 21st October 2013
quotequote all
Henry-F said:
...stuff...
Definately a change for the better smile

Now hurry up and get a speed yellow 993 in stock, there's a good chap wink

carcrazypop

579 posts

193 months

Monday 21st October 2013
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Chris993C4 said:
Definately a change for the better smile

Now hurry up and get a speed yellow 993 in stock, there's a good chap wink
Have you seen the speed yellow 993 RS replica that's currently for sale on here and Ebay.

Henry-F

4,791 posts

274 months

Monday 21st October 2013
quotequote all
BertBert said:
I'm shocked, I didn't know you sold cheap stuff Henry biggrin
ETA: even worse I hope you weren't contemplating having a poor person as a customer?
Bert
As you know we treat all people as equal no matter what their income. I will admit when we saw "Third cardboard box from the right under the flyover" on your details it was unusual but we took it in our stride smile

Henry smile

BertBert

Original Poster:

21,260 posts

240 months

Monday 21st October 2013
quotequote all
Rumbled!

Younez

1,057 posts

195 months

Monday 21st October 2013
quotequote all
Henry-F said:
Younez said:
Great the prices have gone up.
We treat each car individually. Some cars remained the same, the most any car increased was £1,000. The difference between our bug and retail price was £2,000 so all the cars are at least £1,000 cheaper than our old retail price.


I was chatting to someone on Saturday who had been looking privately with a price spread of 16,200 - £17,400. Our car was £17,000. Direct price comparison with used cars is always difficult but when compared like for like I hope we still offer good value for money.

Henry smile
Thanks but I look it at from the point of view I could have bought that same car for £1k cheaper a few days ago;)

mrdemon

21,146 posts

294 months

Monday 21st October 2013
quotequote all
within theory no back up on it though, even though 911V stood by their cars (so they said), I know a few people who had to buy their own parts within 3 months if the car was bought at bug price and a bit failed.

Also that was stated in the adds that the car was really "sold as seen", and therefor why I also said it was not legal to sell like this time and time again on here.

but no one ever agreed with that no surprise. (but that's how it was written on the web site)

I for one am very happy to see the bug price gone and for buyers now to know what they are getting.

I would not have bought from them before and never have, but I would buy from 911V now that stupid non legal selling plan has gone. :-)

It's seems it has finally clicked to 911V that it was a st idea (took 15 years), either that or that have been caught out with it and been done by trading standards lol.

why they have changed we will never know, but it's 100% for the better, price rise or not, it now look's legal

Even henry stated
"We felt it was time to reflect that in our pricing and the promises we make to potential customers."

which says to me they did not back all the cars when sold bug price and to offer "real back up" prices have had to go up as seen below in his other quote.

Henry also states:
"In essence that we stand by the cars once they are sold as we did with the old retail price."

really meaning they did not stand buy the cars sold bug price.