Taimar tailgate won't release.

[french dave]

Hi,having a good look round new car .Tailgate refuses to unlock.Can hear solenoid clicking but won't release tailgate .Is it a crawl inside - remove trim to access ?? Could it be a poor ground ,electric aerial not budging either .Is there a common ground bolt on the chassis at the rear ??thanks dave

[french dave]

Hi,thanks guys .Yes it's had a new seal so will trying pushing down first .Then will check release mechanism.