Emira deposit refunds - anybody got theirs?
Discussion
Following my disappointment with the car I requested a refund (phoned and was asked to email). 5 days on I've not had confirmation from Lotus so called today. Thankfully they could confirm receipt but they were unable to put any timescales on timing of refund, just that it is with the finance team and they would email again with an update.
Lotus do state "We will endeavour to refund your Reservation Fee within 14 days of receipt of your written request." so I'm not getting worried or angry they haven't processed it, but wondering if people have been able to get a refund when asked, as have seen a couple of post about refunds not being forthcoming on here and elsewhere.
Lotus do state "We will endeavour to refund your Reservation Fee within 14 days of receipt of your written request." so I'm not getting worried or angry they haven't processed it, but wondering if people have been able to get a refund when asked, as have seen a couple of post about refunds not being forthcoming on here and elsewhere.
Good news for me at least - the deposit was returned following a formal written complaint, although they haven't actually responding or acknowledged the complaint.
I've dealt with some poor companies in my time, Lotus Cars are far from the worst but the experience is well outside expectations and has left me disappointed - pretty much the same as I felt about the Emira itself.
I've dealt with some poor companies in my time, Lotus Cars are far from the worst but the experience is well outside expectations and has left me disappointed - pretty much the same as I felt about the Emira itself.
Following my test drive I cancelled my order. I was disappointed in the car both dynamically and ergonomically. After months of delays my anticipation and expectations were high. Sadly the Emira missed the spot. That was on the 14th January.
I have been chasing chasing chasing and still haven’t received the refund of my £2000 deposit paid over two years ago.
Short of instructing solicitors I’m at a loss as to what action to take.
I have been chasing chasing chasing and still haven’t received the refund of my £2000 deposit paid over two years ago.
Short of instructing solicitors I’m at a loss as to what action to take.
Philip Glazebrook said:
Following my test drive I cancelled my order. I was disappointed in the car both dynamically and ergonomically. After months of delays my anticipation and expectations were high. Sadly the Emira missed the spot. That was on the 14th January.
I have been chasing chasing chasing and still haven’t received the refund of my £2000 deposit paid over two years ago.
Short of instructing solicitors I’m at a loss as to what action to take.
wow !!!! They are a total disgrace . My email to be fair was on 8 th Feb , was told I would have it back last week during one of my four calls . It is the constant blaming someone else in accounts . Have Lotus got a cash flow problem ? Come on Lotus , get someone’s to respond .I have been chasing chasing chasing and still haven’t received the refund of my £2000 deposit paid over two years ago.
Short of instructing solicitors I’m at a loss as to what action to take.
BertBert said:
Is the timeline for deposit refunds defined in the order terms?
It was 14 days for very early deposits then went to a softer 'we aim to' later on. If anyone is having issues with refunds I suggest you formally complain to Lotus Cars via email, make it clear you will be following the FCA complaints process and explain why you feel you have not been treated fairly.
boombang said:
It was 14 days for very early deposits then went to a softer 'we aim to' later on.
If anyone is having issues with refunds I suggest you formally complain to Lotus Cars via email, make it clear you will be following the FCA complaints process and explain why you feel you have not been treated fairly.
I don't really understand what it has to do with the FCA? They will regulate any loan activity, but this is just a commercial contract problem surely? Much more likely to be the Consumer Rights Act I would have thought.If anyone is having issues with refunds I suggest you formally complain to Lotus Cars via email, make it clear you will be following the FCA complaints process and explain why you feel you have not been treated fairly.
I'd write a letter of complaint. If it doesn't do the trick, send a letter before action, If that doesn't work issue a small claims proceeding.
Lotus Cars are FCA regulated therefore have to act as required by a regulated firm. This includes the TCF requirements which they have certainly breached misleading people on no price rise and withholding deposit return (where T&C's stated at time within 14 days).
In my complaint they never bothered responding but the money was back within a day (having waited a considerable time prior).
In my complaint they never bothered responding but the money was back within a day (having waited a considerable time prior).
makes sense, but I would have thought it was only the Lotus Finance bit, but I know nothing!
Re the price promise, I suspect that Lotus have covered themselves legally in as much as the current orders are actually not orders until finalised - the terms explicitly say that the deposit secures a place but Lotus are not committed to selling you an Emira and you are not committed to buying.
For the deposit though that was a term of the current order, although I don't have to hand what it says. So if they end up being breach of that action can be taken!
Bert
Re the price promise, I suspect that Lotus have covered themselves legally in as much as the current orders are actually not orders until finalised - the terms explicitly say that the deposit secures a place but Lotus are not committed to selling you an Emira and you are not committed to buying.
For the deposit though that was a term of the current order, although I don't have to hand what it says. So if they end up being breach of that action can be taken!
Bert
Has anybody heard from Lotus this week?
I had a reply on Monday saying they would send the deposit back to the account I used to pay, but I don't have that account anymore. I've tried to call, but the phones are set to being 'closed' and just cut you off.
If there something going wrong at Lotus?
I had a reply on Monday saying they would send the deposit back to the account I used to pay, but I don't have that account anymore. I've tried to call, but the phones are set to being 'closed' and just cut you off.
If there something going wrong at Lotus?
ThisInJapanese said:
Has anybody heard from Lotus this week?
I had a reply on Monday saying they would send the deposit back to the account I used to pay, but I don't have that account anymore. I've tried to call, but the phones are set to being 'closed' and just cut you off.
If there something going wrong at Lotus?
Just managed to get hold of them on the Live Chat on the website, could be useful to try there is anybody has issues getting through to them. I had a reply on Monday saying they would send the deposit back to the account I used to pay, but I don't have that account anymore. I've tried to call, but the phones are set to being 'closed' and just cut you off.
If there something going wrong at Lotus?
I cancelled my order of the i4 via email on Monday 20th Feb and then phoned then later on that afternoon as I requested acknowledgement of the email and not seen anything. Person I spoke to indicated they could not respond immediately as they were processing a number of "enquiries".
As I did not hear anything on Wed I rang up again to be told that they had not had any correspondence from me, Person on the customer care was great and asked me to reply to my recent email and they picked it up straight away, confirmed acknowledgement and sent it over to accounts for the refund,
So hopefully things will be processed by Lotus accounts smoothly.
As I did not hear anything on Wed I rang up again to be told that they had not had any correspondence from me, Person on the customer care was great and asked me to reply to my recent email and they picked it up straight away, confirmed acknowledgement and sent it over to accounts for the refund,
So hopefully things will be processed by Lotus accounts smoothly.
I was told by an owner who got one of the first cars in November that he had wondered about being the first to get a new new car ... and talking today, wouldn't again.
Read into that what you will, but waiting for an Emira may not be the worst thing.
As an aside, it was parked next to a McLaren 570 and the Emira looked the prettier car
It really is a looker ...
Read into that what you will, but waiting for an Emira may not be the worst thing.
As an aside, it was parked next to a McLaren 570 and the Emira looked the prettier car
It really is a looker ...
douglasgdmw said:
I cancelled my order of the i4 via email on Monday 20th Feb and then phoned then later on that afternoon as I requested acknowledgement of the email and not seen anything. Person I spoke to indicated they could not respond immediately as they were processing a number of "enquiries".
As I did not hear anything on Wed I rang up again to be told that they had not had any correspondence from me, Person on the customer care was great and asked me to reply to my recent email and they picked it up straight away, confirmed acknowledgement and sent it over to accounts for the refund,
So hopefully things will be processed by Lotus accounts smoothly.
I was told that my payment should have been sent on Friday. I was then told it hadn't been sent. I suspect I'm in for a long fight with them especially given that the account I paid from is now closed. As I did not hear anything on Wed I rang up again to be told that they had not had any correspondence from me, Person on the customer care was great and asked me to reply to my recent email and they picked it up straight away, confirmed acknowledgement and sent it over to accounts for the refund,
So hopefully things will be processed by Lotus accounts smoothly.
ThisInJapanese said:
I was told that my payment should have been sent on Friday. I was then told it hadn't been sent. I suspect I'm in for a long fight with them especially given that the account I paid from is now closed.
Let's hope not. You are most likely dealing with overworked accounts peeps doing refunds rather than any deliberate effort not to give money back. I reckon some more patient too-ing and fro-ing will get it sorted.Gassing Station | Emira | Top of Page | What's New | My Stuff