Lexus Covid 19

[Rakip123]

Hi all

Just some info for anyone looking for what happens in the event of delayed servicing on Lexus,

I'd Been having some trouble understanding the effect of a delayed service on the Lexus warranty since the dealers have been closed, So messaged Lexus customer service who came back with:

For the foreseeable future Lexus will take a sympathetic approach to warranty issues arising from delayed service during this pandemic,



this is a bit vague so I asked if for example I miss service date what would Lexus do exactly presumably as the official Lexus warranty (approved used) is administered by a 3rd party and would likely rely on an updated service schedule from Lexus, response:


As advised we will take a sympathetic approach, although the warranty is administered by a 3rd party it is underwritten by Lexus UK


Fair enough just to be sure I emailed the warranty administrator and here is what they came back with:


The Lexus warranty does require you to a service according to the vehicle service schedule to maintain your warranty, however in light of the pandemic we have introduced a 60 day / 3000 mile leeway whichever comes first


So there it is a little clarity hope this is of some help to someone

[Bobtherallyfan]

In similar circumstances Porsche GB clarified that they would look sympathetically at warranty claims that might be a result of delayed servicing, but ONLY if you had written proof that you had tried to get your car serviced as per the normal schedule.

I guess this prevents people who had no intention of getting a car serviced on schedule receiving the same goodwill?

[Casa1862]

Rakip123 said:

Hi all

Just some info for anyone looking for what happens in the event of delayed servicing on Lexus,

I'd Been having some trouble understanding the effect of a delayed service on the Lexus warranty since the dealers have been closed, So messaged Lexus customer service who came back with:

For the foreseeable future Lexus will take a sympathetic approach to warranty issues arising from delayed service during this pandemic,



this is a bit vague so I asked if for example I miss service date what would Lexus do exactly presumably as the official Lexus warranty (approved used) is administered by a 3rd party and would likely rely on an updated service schedule from Lexus, response:


As advised we will take a sympathetic approach, although the warranty is administered by a 3rd party it is underwritten by Lexus UK


Fair enough just to be sure I emailed the warranty administrator and here is what they came back with:


The Lexus warranty does require you to a service according to the vehicle service schedule to maintain your warranty, however in light of the pandemic we have introduced a 60 day / 3000 mile leeway whichever comes first


So there it is a little clarity hope this is of some help to someone

I’ve for the extended Lexus warranty and you are correct that they have give 60 days 3k miles, also I was given an extra 3 months warranty FOC. I’ve already renewed mine and it won’t be in place until the free 3 months are over, also got 2 free mot’s with the new warranty, as the mot has also been extended I’ll wait until new warranty is in force and do the mot then.

What was interesting that I enquired about the cheaper Lexus essential service as mine has just turned 5 years old, dealer said it could affect warranty and I need to have the standard one to be sure, I can’t see anywhere in the T&C that Essential servicing is not allowed, just says main dealer or appointed agent. I think the dealer is wrong.

[Rakip123]

That must be incorrect, as you say it's not in the term and conditions, I'll be doing the essential service as I thought the whole point of it was manufacturer recommended maintenance for vehicles over 5 years old, sort of defeats the point if the warranty won't accept it

[colin79666]

Mines going in for a major service on Thursday. Sales are still closed but at least some dealers are back open for servicing (by appointment).

[Rakip123]

What's the thinking on the Lexus care essential rereading other threads they don't stamp the service book but provide you with a certificate, worth emailing the administrator and drawing their attention to it or no?

[Rakip123]

Casa1862 said:

I’ve for the extended Lexus warranty and you are correct that they have give 60 days 3k miles, also I was given an extra 3 months warranty FOC. I’ve already renewed mine and it won’t be in place until the free 3 months are over, also got 2 free mot’s with the new warranty, as the mot has also been extended I’ll wait until new warranty is in force and do the mot then.

What was interesting that I enquired about the cheaper Lexus essential service as mine has just turned 5 years old, dealer said it could affect warranty and I need to have the standard one to be sure, I can’t see anywhere in the T&C that Essential servicing is not allowed, just says main dealer or appointed agent. I think the dealer is wrong.

I emailed Lexus about essential service not getting a stamp in the service book they said as long as you can provide evidence such as a receipt that should cover you. I'm booking essential service for my car