Connectivity problems

[Whistle]

I pay for premium connectivity and last Monday morning the problems started.

It was a frosty morning so I tried to pre heat the car, my phone would not connect at all.
Once in the car the maps would not load and the internet radio was hit and miss.

I did a hard reset and this seemed to fix it.

All week it’s been hit and miss, I did a software update midweek but this only seemed to have something to do with Apple Music. I reset the car a few times and this helped for a few hours then the same problem.

It’s like the SIM card has little or no connection most of the time. It been working 100% for the last year.

I can’t connect to it now, it says I was connected 3 hours ago this is when I last used it to nip to the shop.

Even though the car is at home it’s showing on the unconnected app it’s at work.

Any ideas.

[somouk]

I had a minor glitch with my connectivity the other day but it sorted itself out. I would ring Tesla and see if they can remotely diagnose an issue.

[C.A.R.]

Android or Apple iOS?

I have lots of connectivity issues with my personal android phone, but my works iPhone works really reliably. Make sure whichever device it is, that it is up-to-date. I just checked my phone and it updated the app on 27th Jan on the Google Play store but it may have actually updated on your device some time after this, depending on your settings.

With Android, sometimes the app battery management updates itself to 'Optimised' where it effectively puts the app to sleep - you don't want this, ideally you want it to be set to unrestricted. You also don't want the android option 'pause app activity if unused' as it has a similar side effect. If either of these options wasn't enabled on your android, change them and force-stop the app, then re-open it. Alternatively turn the phone off then on again...

[jmmonline]

I lost my connectivity a few weeks ago after a year of faultless service. It's patchy. NO service in the area of my home town. Patchy service in larger towns and cities. Took the M3P in for a service check and they found no fault. The engineer sheepishly suggested that Tesla have issues with one (or more) mobile data companies (maybe EE). He didn't know when (or even if!) this would be resolved. I have emailed Tesla about it but they are staring at their shoes and haven't yet replied. So ATM I am getting nothing for my £9.99 a month. Does anyone else have any more info?

[hab1966]

There's a thread running on the TMC about issues with spotify, tunein, maps and navigation - https://teslamotorsclub.com/tmc/threads/spotify-tu...

Satnav shows squares instead of map data and doesn't provide audible guidance, if it manages to identify a route.

Spotify doesn't work and shows a spinning symbol.

[somouk]

I've heard elsewhere from people calling Tesla service it's a bug with a particular network provider that is causing the problems and Tesla are looking to fix it in the next release.

Not sure on how reliable that data is.

[Whistle]

Mines been doing it for a couple of months now.

I can travel for miles and miles across the country with a grey screen. Reboot the car and it work ok on the same route back. It’s very hit and miss.

[jmmonline]

After speaking to a Tesla engineer whilst getting my M3P checked for this very issue, he intimated that the problem lies with something EE have done to their mobile cell equipment. If it simply requires a few lines of code to be re-written and tested, Tesla, as a technology company primarily, should be able to do this very quickly. The fact that it is taking so long suggests to me that there may be some contractual issues to sort out. Not sure why they couldn't just issue a small update to ignore the incompatible networks for the time being. Other networks are available. The patchy performance is due, I suspect, to the car's MCU switching from compatible networks to incompatible ones as you travel along. I have noticed that once the car latches onto a particular network (usually an incompatible one!) it is reluctant to let it go. You could try a soft reboot (both steering wheel buttons technique) to force the car to seek a different mobile network - be careful doing this whilst driving though, you will lose your speedometer and smart driving features for a minute or so.

He also mentioned an issue they were having with Google Maps but not sure whether this is adding to the problems with mapping, route planning and live traffic data or not.

Meantime I've cancelled my Premium Connectivity until this is fixed. If every affected owner did this it MIGHT speed things up.

Hope this helps.

Edited by jmmonline on Monday 24th April 17:51

[MBL76]

Hi,

I appreciate this topic dates back to last year, however, interested to know if anyone else (UK based) are suffering with no connectivity. I have a Model Y and for over 2 weeks now I have had zero connectivity, on two occasions now Tesla customer service have confirmed that it is an issue with a Dutch supplier which is effecting not all but a lot of customers here in the UK. Tesla's communication on this has been a joke, if you want an update you have to call in, when you call in they tell you to carry our reset procedures, which differ each time and NEVER work.

thanks in advance

[Whistle]

Yes, on and off over the last 2 weeks no connectivity at all.

This is in areas that I know the signal is very good.

[RobbyJ]

See thread here:

https://teslamotorsclub.com/tmc/threads/how-many-p...

There seems to be an acknowledged issue.