Tesla service and app - AI (not Ali G)
Discussion
I booked my car into Tesla service for a few things by using the app, had the usual texts to arrange a loan car and I dropped my car off today.
Interesting stuff : I was told when you enter your service requirements into the app it uses Artificial Intelligence and Tesla's previous history across every single car and fault to try and work out what the fault may be, along with downloading existing fault codes stored in your own car systems and analysing what's been showing as out of spec.
As an example, an air con compressor was sat on the shelf at Tesla service this morning with my name on it. According to the service advisor that happened because Elon's overarching sixth sense/AI/nanobot sensors implanted in my headrests/TheTeslaCloud worked out from what I'd typed that the air con pump may be on it's way out... rather than somebody manually ordering it in after actually physically reading what I'd typed in the app.
Cool story etc.. I just thought it was dead clever. Is it true?!
Interesting stuff : I was told when you enter your service requirements into the app it uses Artificial Intelligence and Tesla's previous history across every single car and fault to try and work out what the fault may be, along with downloading existing fault codes stored in your own car systems and analysing what's been showing as out of spec.
As an example, an air con compressor was sat on the shelf at Tesla service this morning with my name on it. According to the service advisor that happened because Elon's overarching sixth sense/AI/nanobot sensors implanted in my headrests/TheTeslaCloud worked out from what I'd typed that the air con pump may be on it's way out... rather than somebody manually ordering it in after actually physically reading what I'd typed in the app.
Cool story etc.. I just thought it was dead clever. Is it true?!
They are a customer of the company I work for and they are pushing the boundaries on a lot of stuff that is software driven that most large scale production companies couldn’t dream of doing.
What did you type in to the app? Was it logical that the aircon pump may be on the way out or did it pick that up from the error codes?
What did you type in to the app? Was it logical that the aircon pump may be on the way out or did it pick that up from the error codes?
From the evidence I've seen they use AI to generate customer bills too.
AI covers a whole range of topics which aren't necessarily sophisticated. A simple one is text profiling where you simply create an algorythm to bin the fault into the right category or even just jjudge the severity. It's three lines in a Python script. AI gets thrown around as its its the new penicillin and the cure for everything. I waqs working with a different manufacturer about 10 years ago to create a diagnostic triage tool that combined fault codes, customer reported symptoms, service history and build specs to trouble shoot and fast track the fixes. It ain't new.
AI covers a whole range of topics which aren't necessarily sophisticated. A simple one is text profiling where you simply create an algorythm to bin the fault into the right category or even just jjudge the severity. It's three lines in a Python script. AI gets thrown around as its its the new penicillin and the cure for everything. I waqs working with a different manufacturer about 10 years ago to create a diagnostic triage tool that combined fault codes, customer reported symptoms, service history and build specs to trouble shoot and fast track the fixes. It ain't new.
Forgot to update this.
I entered supercharger noise and aircon noise into the app to win an AC pump. The way it was explained to me was when the service is booked the on board fault codes are also looked at by AI so it could either have been my comments or maybe excessive running times of the AC pump that prompted the part delivery?
The invoice is generated on the app before the car's even been dropped off - it did list the pump. Once it's all been fixed the invoice is updated with actual work and actual parts used. It was pretty close. Drivetrain noise under full power was suggested as updated driveshafts/CV joints needed IIRC and ended up as driveshaft, clevis mount and CV joint.
What got me this time is the texts - while car is there they text you with updates. The actual tech working on your car texts you. Himself. Then you have a text conversation highlighting faults and rattles and he's checking stuff out and reporting back in real time, direct to me, with no chinese whispers via a service advisor who doesn't know their arse from their trunnion bushing spigot housing. Tesla's eventual aim as was explained to me is to do away with the service advisors (who are Tesla techs anyway, not just advisors) and just have the techs communicating direct with the customer. A good idea IMHO.
I entered supercharger noise and aircon noise into the app to win an AC pump. The way it was explained to me was when the service is booked the on board fault codes are also looked at by AI so it could either have been my comments or maybe excessive running times of the AC pump that prompted the part delivery?
The invoice is generated on the app before the car's even been dropped off - it did list the pump. Once it's all been fixed the invoice is updated with actual work and actual parts used. It was pretty close. Drivetrain noise under full power was suggested as updated driveshafts/CV joints needed IIRC and ended up as driveshaft, clevis mount and CV joint.
What got me this time is the texts - while car is there they text you with updates. The actual tech working on your car texts you. Himself. Then you have a text conversation highlighting faults and rattles and he's checking stuff out and reporting back in real time, direct to me, with no chinese whispers via a service advisor who doesn't know their arse from their trunnion bushing spigot housing. Tesla's eventual aim as was explained to me is to do away with the service advisors (who are Tesla techs anyway, not just advisors) and just have the techs communicating direct with the customer. A good idea IMHO.
Have you not been to a dealership in the last 10 years?
Last time our BMW was in they sent a video of the walk round talking through all the aspects and what was good and bad (it was all good).
The "automatic invoice" you had was a prework estimate of cost including inspection you have to agree to and will be charged if it;s not warranty.
As I said before, there's absolutely nothing fancy going on here
Last time our BMW was in they sent a video of the walk round talking through all the aspects and what was good and bad (it was all good).
The "automatic invoice" you had was a prework estimate of cost including inspection you have to agree to and will be charged if it;s not warranty.
As I said before, there's absolutely nothing fancy going on here
Gassing Station | Tesla | Top of Page | What's New | My Stuff