Noble owners- please help with dealers
Discussion
Chaps,
Just wondered. Wherever you buy a car, is it true that it doesn't matter which dealer you buy it from? Did anyone buy from an out of area dealer? Were they funny about your first 1k service.
My dealer wont tell me what my build slot is, even though I've placed the initial deposit with them, and they claim that they've given me a slot allocated to a demonstrator car that they've put back. I don't want to get them into trouble, plus they have my cash, but other dealers are far more forthcoming in the information before I'd even been in a position to give them money.
I told them I originally wanted to place an order with another dealer because they could get me a car faster, but they told me that I'd have to come to them to have it serviced as they were the local dealer and it was noble policy, and I'd be at the back of their queue as they haven't placed the order for the car with them (yes they could have said this just to get my order, but the only other people who could have offered an opinion on his are other dealers, and they may have their reasons for giving out different erroneous information).
Plus they want the second stage of a deposit now even though the car wont come until the start of next year. I thought you only needed to pay this as the build started. Surely nobles aren't taking 5 months to build, are they? How come they want my second-stage deposit if they still can't give me a build slot? Is this right?
Maybe this is all above board, and this is all ok, but I'm not used to this vagueness from a dealer when I buy a car, it's almost indifference now they have my deposit, and to me this is an awful lot of money.
They also told me if I placed an order through another dealer, they would still get the order and the profit, is this true. They even said that noble were cracking down on people buying cars from other dealers and checking hte registration address on documents when cars were delivered??
Do you lose that £1750 if you go to another dealer. It's just that I'm really dissappointed with this one chap at this dealership who makes me feel like he really doesn't have the time of day for me, but I think it's his operation. His staff are all lovely.
Anybody had similar feedback?
Marcos
Just wondered. Wherever you buy a car, is it true that it doesn't matter which dealer you buy it from? Did anyone buy from an out of area dealer? Were they funny about your first 1k service.
My dealer wont tell me what my build slot is, even though I've placed the initial deposit with them, and they claim that they've given me a slot allocated to a demonstrator car that they've put back. I don't want to get them into trouble, plus they have my cash, but other dealers are far more forthcoming in the information before I'd even been in a position to give them money.
I told them I originally wanted to place an order with another dealer because they could get me a car faster, but they told me that I'd have to come to them to have it serviced as they were the local dealer and it was noble policy, and I'd be at the back of their queue as they haven't placed the order for the car with them (yes they could have said this just to get my order, but the only other people who could have offered an opinion on his are other dealers, and they may have their reasons for giving out different erroneous information).
Plus they want the second stage of a deposit now even though the car wont come until the start of next year. I thought you only needed to pay this as the build started. Surely nobles aren't taking 5 months to build, are they? How come they want my second-stage deposit if they still can't give me a build slot? Is this right?
Maybe this is all above board, and this is all ok, but I'm not used to this vagueness from a dealer when I buy a car, it's almost indifference now they have my deposit, and to me this is an awful lot of money.
They also told me if I placed an order through another dealer, they would still get the order and the profit, is this true. They even said that noble were cracking down on people buying cars from other dealers and checking hte registration address on documents when cars were delivered??
Do you lose that £1750 if you go to another dealer. It's just that I'm really dissappointed with this one chap at this dealership who makes me feel like he really doesn't have the time of day for me, but I think it's his operation. His staff are all lovely.
Anybody had similar feedback?
Marcos
My, that's a long list. I can't help with all of it, but have two observations:
I bought second hand last month 'cos I was told by two dealers that the waiting time for new build was going to be over six months.
There is no truth in the suggestion that you MUST go to the nearest dealer for servicing. You can go where you want and, as long as it is at a Noble dealership, your warranty will remain valid.
I bought second hand last month 'cos I was told by two dealers that the waiting time for new build was going to be over six months.
There is no truth in the suggestion that you MUST go to the nearest dealer for servicing. You can go where you want and, as long as it is at a Noble dealership, your warranty will remain valid.
3rtt said:
Whether you are spending £10, £100 or £100,000, you are the customer. If you are not satisfied with the service you are getting, or feel unhappy or uncomfortable with the person who is serving you, TAKE YOUR CUSTOM SOMEWHERE ELSE.
Just like I did!
>> Edited by leighellane on Wednesday 23 July 16:00
leighellane said:
Whether you are spending £10, £100 or £100,000, you are the customer. If you are not satisfied with the service you are getting, or feel unhappy or uncomfortable with the person who is serving you, TAKE YOUR CUSTOM SOMEWHERE ELSE.
Hi, Who did you go to? Were you unhappy with your first dealer? Had you paid a deposit? Did you get it back. Sorry for all the questions. Marcos
Just like I did!
>> Edited by leighellane on Wednesday 23 July 16:00
You're being spun a load of sh*te.
You have complete freedom to place your order with whichever dealer you wish, regardless of location. Likewise, you have complete freedom of choice regarding who you get to service the car (as long as it's a Noble authorised dealer then your warranty is valid) and it's irrelevant whether or not the servicing dealer was the supplying dealer.
For anyone to suggest otherwise is total tosh and it sounds to me like this individual is just attempting to strong-arm an order out of you, which is very unscrupulous to say the least and is most likely contrary to the Sale of Goods Act and other relevant consumer legislation.
If it were me I'd ask for a refund of my deposit, tell him to go and shove the order where the sun don't shine and take your business elsewhere as a matter of principle if nothing else! And if he says the deposit can't be refunded I'd suggest that Noble and Trading Standards may think otherwise.
You have complete freedom to place your order with whichever dealer you wish, regardless of location. Likewise, you have complete freedom of choice regarding who you get to service the car (as long as it's a Noble authorised dealer then your warranty is valid) and it's irrelevant whether or not the servicing dealer was the supplying dealer.
For anyone to suggest otherwise is total tosh and it sounds to me like this individual is just attempting to strong-arm an order out of you, which is very unscrupulous to say the least and is most likely contrary to the Sale of Goods Act and other relevant consumer legislation.
If it were me I'd ask for a refund of my deposit, tell him to go and shove the order where the sun don't shine and take your business elsewhere as a matter of principle if nothing else! And if he says the deposit can't be refunded I'd suggest that Noble and Trading Standards may think otherwise.
If it were me I'd ask for a refund of my deposit, tell him to go and shove the order where the sun don't shine and take your business elsewhere as a matter of principle if nothing else! And if he says the deposit can't be refunded I'd suggest that Noble and Trading Standards may think otherwise.[/quote]
Sure sidekick agreed- but then you are relageted down 40 build slots!!!
Sure sidekick agreed- but then you are relageted down 40 build slots!!!
Take it this way - I will probably never order another car off of them...
mduroe said:
I think I know the dealer your talking about + the person - I have had similar feelings about them / him...
Hi guy, did you deal with the person in question? Were you happy with them in the end? Are my fears unfounded?
amg merc said:
If it were me I'd ask for a refund of my deposit, tell him to go and shove the order where the sun don't shine and take your business elsewhere as a matter of principle if nothing else! And if he says the deposit can't be refunded I'd suggest that Noble and Trading Standards may think otherwise.
Sure sidekick agreed- but then you are relageted down 40 build slots!!!
If the worst comes to the worst then that's probably only about 6 weeks at current rate of production, which OK isn't ideal but neither is it the end of the world (and if it were me I'd be really pissed off at the thought of the dealer blatently taking the rise).
Marcos, if you don't want to lose your build slot then if it were me I'd speak to the Dealer Principal/owner in the first instance and if I still couldn't get satisfaction I'd escalate it to Noble - Lee always seems to be very accommodating when it comes to the people who are buying his cars.
Thanks for the feedback, sidekick. The thing that really gets me is that they can't seem to tell me what the build slot is despite the fact they claim they've got me an earlier slot whick was booked for their demonstrator. Is this true. I just hate the fact that a dealer is lying to me. Especially if I'm going to spend my money servicing there.
sidekick said:
If it were me I'd ask for a refund of my deposit, tell him to go and shove the order where the sun don't shine and take your business elsewhere as a matter of principle if nothing else! And if he says the deposit can't be refunded I'd suggest that Noble and Trading Standards may think otherwise.
Sure sidekick agreed- but then you are relageted down 40 build slots!!!
If the worst comes to the worst then that's probably only about 6 weeks at current rate of production, which OK isn't ideal but neither is it the end of the world (and if it were me I'd be really pissed off at the thought of the dealer blatently taking the rise).
Marcos, if you don't want to lose your build slot then if it were me I'd speak to the Dealer Principal/owner in the first instance and if I still couldn't get satisfaction I'd escalate it to Noble - Lee always seems to be very accommodating when it comes to the people who are buying his cars.
Marcos, my understanding from posts on other threads is that the stage payment after your deposit is requested once your car actually reaches build stage and you specify exterior colour, interior trim, extras etc etc (and therefore either the dealer or Noble should be able to tell you what your build no. is). I can't vouch for this personally as I bought a car that had been ordered by HR Owen for one of their directors, so when I placed my order the car was already in build (incidently HRO only ever asked for the £1,500 + VAT deposit prior to the car being delivered).
It strikes me as strange that you're being asked for the stage payment when you are being quoted a delivery time of early next year. I think what I'd do to check is phone the factory, act dumb, enquire what your build no. is, and if they ask why tell them that the dealer has asked for your stage payment now and see what response that elicits.
It strikes me as strange that you're being asked for the stage payment when you are being quoted a delivery time of early next year. I think what I'd do to check is phone the factory, act dumb, enquire what your build no. is, and if they ask why tell them that the dealer has asked for your stage payment now and see what response that elicits.
Thanks for this. I understand this is the case too. However, despite the fact my dealer is telling me this wont come until Jan, they want my spec now. Do you think they are just telling me this so they can get my money now to improve their cashflow. Why do they need my spec 5 months before delivery?
sidekick said:
Marcos, my understanding from posts on other threads is that the stage payment after your deposit is requested once your car actually reaches build stage and you specify exterior colour, interior trim, extras etc etc (and therefore either the dealer or Noble should be able to tell you what your build no. is). I can't vouch for this personally as I bought a car that had been ordered by HR Owen for one of their directors, so when I placed my order the car was already in build (incidently HRO only ever asked for the £1,500 + VAT deposit prior to the car being delivered).
It strikes me as strange that you're being asked for the stage payment when you are being quoted a delivery time of early next year. I think what I'd do to check is phone the factory, act dumb, enquire what your build no. is, and if they ask why tell them that the dealer has asked for your stage payment now and see what response that elicits.
I was in same boat, placed my order was told i will not need to pay 2nd deposit for quite some time, about 2 weeks later got phone call saying could we have your 2nd deposit as it may possibly speed things up i have no idea if it did or did not do this but paid anyway, i have been told december and build number is R55. Dealer has had money for a few months now if they are taking peoples money to improve their cash flow and for no other reason, myself i would think that noble themselves would be a little put out that their customers are being taken advantage of.
Not sure if i have placed my order at same dealer as yourself.
Not sure if i have placed my order at same dealer as yourself.
quo said:
I was in same boat, placed my order was told i will not need to pay 2nd deposit for quite some time, about 2 weeks later got phone call saying could we have your 2nd deposit as it may possibly speed things up i have no idea if it did or did not do this but paid anyway, i have been told december and build number is R55. Dealer has had money for a few months now if they are taking peoples money to improve their cash flow and for no other reason, myself i would think that noble themselves would be a little put out that their customers are being taken advantage of.
Not sure if i have placed my order at same dealer as yourself.
Bummer - if yours is R55 and December then mine (R77) is... (Jan-Feb!). I calculated a "55" as September myself though?!
amg merc said:
I was in same boat, placed my order was told i will not need to pay 2nd deposit for quite some time, about 2 weeks later got phone call saying could we have your 2nd deposit as it may possibly speed things up i have no idea if it did or did not do this but paid anyway, i have been told december and build number is R55. Dealer has had money for a few months now if they are taking peoples money to improve their cash flow and for no other reason, myself i would think that noble themselves would be a little put out that their customers are being taken advantage of.
Not sure if i have placed my order at same dealer as yourself.
Bummer - if yours is R55 and December then mine (R77) is... (Jan-Feb!). I calculated a "55" as September myself though?!
No chance of September I wouldn't have thought, R29 is not due until then!
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