Kia dealership
Discussion
I have owned an EV6 for almost a year, a very good car, if only the dealership was. My first interaction with my local dealership was a day after it was delivered, (I bought my car through a lease company) when I couldn't release the charging cable. The very polite woman on the telephone asked me if I'd like it booking in; and I appreciate she probably hadn't had much training, so didn't explode into expletives over the ridiculousness of the remark.
And thankfully until recently I have had no reason to be in touch with the dealership again, but when I did last week in order to book my car in for it's first service I was told it didn't need a service at one year.
That all sounds very efficient, however that was after eleven minutes of the service guy asking where I'd like to take the car, answer, your dealership, that's why I' ringing you, followed by, what's the make of car, and then of course my name, e'mail, telephone number etc etc. It was only when I asked the cost, and he then had to turn to another computer when he discovered it didn't require a service. I asked what to do about the reminder that kept popping up on the dashboard, and he said pop in and they would reset it.
I have now just visited the dealership to be told by the woman on service reception it can't be reset as that would infer they had just serviced it. Somehow I didn't feel it would be productive to point out that it couldn't infer it had been serviced, as it didn't require servicing at one year.
Kia dealerships appear to be following the business model that Lada used in the 1970s.
And thankfully until recently I have had no reason to be in touch with the dealership again, but when I did last week in order to book my car in for it's first service I was told it didn't need a service at one year.
That all sounds very efficient, however that was after eleven minutes of the service guy asking where I'd like to take the car, answer, your dealership, that's why I' ringing you, followed by, what's the make of car, and then of course my name, e'mail, telephone number etc etc. It was only when I asked the cost, and he then had to turn to another computer when he discovered it didn't require a service. I asked what to do about the reminder that kept popping up on the dashboard, and he said pop in and they would reset it.
I have now just visited the dealership to be told by the woman on service reception it can't be reset as that would infer they had just serviced it. Somehow I didn't feel it would be productive to point out that it couldn't infer it had been serviced, as it didn't require servicing at one year.
Kia dealerships appear to be following the business model that Lada used in the 1970s.
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