New EV, off the road longer than on it
Discussion
Just before Christmas I took delivery of an EV on salary sacrifice. My man maths said that I would save £5k over the two year lease. So I sold up, ordered the EV and bought a Porsche.
Well done me.
However. I had the EV for 40 days. It's since been off the road for 41.
Fast forward to day 40 of having the EV. I'm 3 hours from home using a public charger. Something went pop in the car. 10 hours later I'm dropped off at home by the AA after seeing 72 faults on the car and nothing works. No drive. Nothing.
Took about 5 days to finally get the car to the dealer, at one point nobody knew where it was. They were convinced they knew the problem. Took longer than expected to fix it. Didn't fix it. Weren't able to fix it. So they have said it's going to have to go to a place that deals with this sort of thing. They had 3 cars waiting for this service and the 2nd in the queue doesn't have a date yet. So it's "not going to be days, it's going to be weeks"
That was 3 weeks ago. I rang them two weeks ago for an update. They ignored both calls.
So I raise a complaint with the lease company. A week later they call back. They say expect a response in 24 / 48 hours.
That was a week ago.
Add to this, the same lease company have tried 4 times to install the charger I've paid for and failed. They can't seem to work out from the photos, emails and two surveys they have done that the charger isn't connected to the house so a trench needs to be dug.
The 3rd person to visit told me that I had to dig my own hole. They would inspect it and get me booked in 5 weeks later. So I would have to have a 15m trench left across a main path left open. Even though I have paid for the fact its away from the house.
So I'm mobile still as I have a loan car, but I'm now having to spend £200 a month on fuel whilst paying for a car I don't have. And having paid for a charger that I don't have.
Do I have a right to complain as I'm totally in the dark and increasingly out of pocket. Do I have any rights to reject the car?
What can I do to bring this to a close as I've paid and I'm continuing to pay for something I don't have and it's also leaving me out of pocket.
Thoughts are welcome.
Well done me.
However. I had the EV for 40 days. It's since been off the road for 41.
Fast forward to day 40 of having the EV. I'm 3 hours from home using a public charger. Something went pop in the car. 10 hours later I'm dropped off at home by the AA after seeing 72 faults on the car and nothing works. No drive. Nothing.
Took about 5 days to finally get the car to the dealer, at one point nobody knew where it was. They were convinced they knew the problem. Took longer than expected to fix it. Didn't fix it. Weren't able to fix it. So they have said it's going to have to go to a place that deals with this sort of thing. They had 3 cars waiting for this service and the 2nd in the queue doesn't have a date yet. So it's "not going to be days, it's going to be weeks"
That was 3 weeks ago. I rang them two weeks ago for an update. They ignored both calls.
So I raise a complaint with the lease company. A week later they call back. They say expect a response in 24 / 48 hours.
That was a week ago.
Add to this, the same lease company have tried 4 times to install the charger I've paid for and failed. They can't seem to work out from the photos, emails and two surveys they have done that the charger isn't connected to the house so a trench needs to be dug.
The 3rd person to visit told me that I had to dig my own hole. They would inspect it and get me booked in 5 weeks later. So I would have to have a 15m trench left across a main path left open. Even though I have paid for the fact its away from the house.
So I'm mobile still as I have a loan car, but I'm now having to spend £200 a month on fuel whilst paying for a car I don't have. And having paid for a charger that I don't have.
Do I have a right to complain as I'm totally in the dark and increasingly out of pocket. Do I have any rights to reject the car?
What can I do to bring this to a close as I've paid and I'm continuing to pay for something I don't have and it's also leaving me out of pocket.
Thoughts are welcome.
FarmerJim said:
The car and surrounding 'service' are not fit for purpose. Reject it all immediately.
Is that I right I have? I thought it was within 30 days?I've been told that I need to write an email that includes the phrase "I'm formally rejecting the car" and that'll kick processes in to gear that means they are on the clock to respond.
There are two deadlines, 30 days and six months.
This article should be useful for you: https://www.leasefetcher.co.uk/guides/car-leasing-...
One thing to remember is that the leasing company owns the car, so it should be involved.
This article should be useful for you: https://www.leasefetcher.co.uk/guides/car-leasing-...
One thing to remember is that the leasing company owns the car, so it should be involved.
paul_c123 said:
ThisInJapanese said:
So who should I take the issue up with? Is it with my HR department or the lease company?
I don't know your structure at work. But possibly HR, possibly line manager, maybe they expect you to directly liase with the lease company.There's a very similar sounding salary sacrifice case on SpeakEV - with a Hyundai Ioniq. Think they got in contact with the CEO (or CEO's office) of Hyundia UK but not updated the thread since then.
Does seem to be a thing with EVs - wife's friend got a Renault 5 EV that just died on the road after a month. That was early November. Got recovered to local supplying dealer (it was a just a normal PCP purchase) and they said they'd be looking at it in February! She was given a Hyundai Tuscson hire car, and some vague promise about petrol cost being covered.
I don't know if she made a fuss but it did get fixed faster than that - we saw her over Christmas and she had it back. I know from our experience with VW Group if they're paying for a hire car from Enterprise then they're all over the dealer to get the car fixed.
Does seem to be a thing with EVs - wife's friend got a Renault 5 EV that just died on the road after a month. That was early November. Got recovered to local supplying dealer (it was a just a normal PCP purchase) and they said they'd be looking at it in February! She was given a Hyundai Tuscson hire car, and some vague promise about petrol cost being covered.
I don't know if she made a fuss but it did get fixed faster than that - we saw her over Christmas and she had it back. I know from our experience with VW Group if they're paying for a hire car from Enterprise then they're all over the dealer to get the car fixed.
Sheepshanks said:
There's a very similar sounding salary sacrifice case on SpeakEV - with a Hyundai Ioniq. Think they got in contact with the CEO (or CEO's office) of Hyundia UK but not updated the thread since then.
Does seem to be a thing with EVs - wife's friend got a Renault 5 EV that just died on the road after a month. That was early November. Got recovered to local supplying dealer (it was a just a normal PCP purchase) and they said they'd be looking at it in February! She was given a Hyundai Tuscson hire car, and some vague promise about petrol cost being covered.
I don't know if she made a fuss but it did get fixed faster than that - we saw her over Christmas and she had it back. I know from our experience with VW Group if they're paying for a hire car from Enterprise then they're all over the dealer to get the car fixed.
The onboard charger went pop on my Zoe way back in 2016. I spent four months with a Nissan Juke hire car at Renault's expense. They covered all of the fuel costs for that period, which even included a trip to Cornwall. No questions asked.Does seem to be a thing with EVs - wife's friend got a Renault 5 EV that just died on the road after a month. That was early November. Got recovered to local supplying dealer (it was a just a normal PCP purchase) and they said they'd be looking at it in February! She was given a Hyundai Tuscson hire car, and some vague promise about petrol cost being covered.
I don't know if she made a fuss but it did get fixed faster than that - we saw her over Christmas and she had it back. I know from our experience with VW Group if they're paying for a hire car from Enterprise then they're all over the dealer to get the car fixed.
My two cars since have been Nissan Leafs and not a single thing went wrong with either of them during my ownership. I looked the older of these cars up recently. It failed its most recent MOT - needed new lower front suspension ball joints. Not terrible considering it was a 14-plate.
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