Dealership rules
Discussion
So I have bought a Volvo XC60 T8 a week ago, at the time of test driving I couldn’t test the hybrid system due to no charge. All other things on the car seemed ok did the car vertical check so I thought it should be ok.
How wrong I seem to have been after getting the battery a charge on the way home I thought I’d better try pure mode, nothing happened. Took the car to a garage and they said the car its self is fine and maybe the battery just needs a good wall charge for it to work properly.
I’ve now done the wall charge and it still won’t go into pure mode so after some googling last night it’s looking like the ERAD has gone.
I’ve contacted the dealer I bought it from but there rules state I have to trailer the car to them and as I live in Manchester and bought the car from Coventry this is probably going to cost me a fortune, do I have a leg to stand on in regards to having to trailer it there as the condition I’m driving it in is the exact condition they sold it to me.
Any help is appreciated
How wrong I seem to have been after getting the battery a charge on the way home I thought I’d better try pure mode, nothing happened. Took the car to a garage and they said the car its self is fine and maybe the battery just needs a good wall charge for it to work properly.
I’ve now done the wall charge and it still won’t go into pure mode so after some googling last night it’s looking like the ERAD has gone.
I’ve contacted the dealer I bought it from but there rules state I have to trailer the car to them and as I live in Manchester and bought the car from Coventry this is probably going to cost me a fortune, do I have a leg to stand on in regards to having to trailer it there as the condition I’m driving it in is the exact condition they sold it to me.
Any help is appreciated
The relevant section of the Consumer Rights Act 2015 is probably this:
Section 20
(7)From the time when the right is exercised
(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.
(8)Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.
Is the agreement to trailer it back to them in any of the paperwork you signed?
Section 20
(7)From the time when the right is exercised
(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.
(8)Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.
Is the agreement to trailer it back to them in any of the paperwork you signed?
paul_c123 said:
Is this for a rejection or for them to diagnose the issue? What do your terms and conditions say?
The terms and conditions do say it has to be trailered but now stating this I have no recollection of actually signing anything. This is for rejection but they have to diagnose before they will offer the refund under there “terms”.
Did you take finance on the car?
If so, complain to the finance company, as well as the dealer.
And call Citizens advice, it's a free service to consumers.
They'll give you all the guidance you need, and point you to template letters if required.
Ignore what the dealer is saying about their rules, as pointed out above, the CRA is what matters.
If so, complain to the finance company, as well as the dealer.
And call Citizens advice, it's a free service to consumers.
They'll give you all the guidance you need, and point you to template letters if required.
Ignore what the dealer is saying about their rules, as pointed out above, the CRA is what matters.
robrad said:
The terms and conditions do say it has to be trailered but now stating this I have no recollection of actually signing anything.
This is for rejection but they have to diagnose before they will offer the refund under there terms .
Please note that the dealers own terms and conditions do not override your legal rights under CRA(2015). This is for rejection but they have to diagnose before they will offer the refund under there terms .
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn’t be like that but unscrupulous people know how to get around your rights if they need to.
It shouldn’t be like that but unscrupulous people know how to get around your rights if they need to.
Firstly, I doubt a non Volvo dealer will be able to fix the problem. It’s quite a common fault on T8’s and was often covered by Volvo goodwill up to 5 years if it had full Volvo history.
In returning the car. If it drives you just need to drive it back and give them chance to repair. If you think they are goi g to be awkward get an inspection carried out by a recognised company before returning.
In returning the car. If it drives you just need to drive it back and give them chance to repair. If you think they are goi g to be awkward get an inspection carried out by a recognised company before returning.
Mad Maximus said:
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Coventry. It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Dog Biscuit said:
Mad Maximus said:
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Coventry. It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Trevor555 said:
Did you take finance on the car?
If so, complain to the finance company, as well as the dealer.
And call Citizens advice, it's a free service to consumers.
They'll give you all the guidance you need, and point you to template letters if required.
Ignore what the dealer is saying about their rules, as pointed out above, the CRA is what matters.
Unfortunately not we took a loan out as it was cheaper on interest. If so, complain to the finance company, as well as the dealer.
And call Citizens advice, it's a free service to consumers.
They'll give you all the guidance you need, and point you to template letters if required.
Ignore what the dealer is saying about their rules, as pointed out above, the CRA is what matters.
I think I will call Citizens advice the only thing I’m stuck on is if they do actually have the right to diagnose the issue in the first 30 days or if I have the right to say I need the money back same day.
I am taking it to a garage tomorrow for them to confirm the issue before I take it back.
Thanks
Mad Maximus said:
What sort of dealer did you buy it from? A massive chain or a backstreet trader? Massive chain = go hard on your consumer rights because you are protected. Small trader = try and play as nice as is fair because they could just close shop on you.
It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
Was more a backstreet dealer but does look like they have been around for a while. It shouldn t be like that but unscrupulous people know how to get around your rights if they need to.
robrad said:
stuck on is if they do actually have the right to diagnose the issue
They have a right to inspect/diagnose the car, to be able to confirm there is an issue (whether to honour the short term right to reject, or to offer to fix it).robrad said:
Took the car to a garage and they said the car its self is fine and maybe the battery just needs a good wall charge for it to work properly.
I ve now done the wall charge and it still won t go into pure mode so after some googling last night it s looking like the ERAD has gone.
1) Does the car actually have a fault or is it a characteristic that Pure Mode is being inhibited, do you fully understand the hybrid system? For example there may be a temerature inhibit on that mode.I ve now done the wall charge and it still won t go into pure mode so after some googling last night it s looking like the ERAD has gone.
2) Did the garage scan for codes and if so what did it reveal? Was there a gateway to traverse and did they do so?
A garage looking at the car which doesn't fully understand how it works; and googling, are not thorough enough ways to properly diagnose. It may well be that the supplying dealer are the best people to have a look at it.
What is your desired outcome? Do you want them to fix the car, or do you want to reject it based on this fault (which you can do, in the first 30 days, if it is a fault)?
Edited by paul_c123 on Sunday 18th January 10:03
paul_c123 said:
1) Does the car actually have a fault or is it a characteristic that Pure Mode is being inhibited, do you fully understand the hybrid system? For example there may be a temerature inhibit on that mode.
2) Did the garage scan for codes and if so what did it reveal? Was there a gateway to traverse and did they do so?
A garage looking at the car which doesn't fully understand how it works; and googling, are not thorough enough ways to properly diagnose. It may well be that the supplying dealer are the best people to have a look at it.
What is your desired outcome? Do you want them to fix the car, or do you want to reject it based on this fault (which you can do, in the first 30 days, if it is a fault)?
When I booking it in with the garage I did ask if they did hybrid systems to which they confirmed they do, after they checked it they said it was fine and I just need to give it a wall charge. This has now been done unfortunately the hybrid system doesn’t work still. The way in which Volvo made the hybrid system it’s a two engine system the engine drives the front wheels and the battery drives the rears hence the ERAD, the awd system and the pure mode are not working which is all ERAD based. 2) Did the garage scan for codes and if so what did it reveal? Was there a gateway to traverse and did they do so?
A garage looking at the car which doesn't fully understand how it works; and googling, are not thorough enough ways to properly diagnose. It may well be that the supplying dealer are the best people to have a look at it.
What is your desired outcome? Do you want them to fix the car, or do you want to reject it based on this fault (which you can do, in the first 30 days, if it is a fault)?
Edited by paul_c123 on Sunday 18th January 10:03
I’d like to think the garage I bought it from would be able to diagnose it but based on the garage they had no other hybrids except this one.
I’d be very happy if the garage could fix it the car is a very clean example with really good specs but the ERAD repair is around 8k - 10k, don’t personally see them paying that to repair it.
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