Brand new Skoda kamiq another issue
Discussion
Hello, looking for more advise as you guys where great regarding my other post dealer wants cash back.
Was filling up the car last night and noticed damage to the paint work, this mark runs a few inches under the trim, not caused by me, been to a bodyshop who are.nit sure how it happened but dealer liable.
Car is also suffering from intermittent dash rattled.
I am within first 30 days, I like the car I font.want to reject but want it replaced, legally I can do this right ?
Was filling up the car last night and noticed damage to the paint work, this mark runs a few inches under the trim, not caused by me, been to a bodyshop who are.nit sure how it happened but dealer liable.
Car is also suffering from intermittent dash rattled.
I am within first 30 days, I like the car I font.want to reject but want it replaced, legally I can do this right ?
You've taken finance right?
Reject it to the dealer, and the finance company.
Call citizens advice, it's a free service to consumers.
CA will give you a reference number, quote that on all your emails.
CA will point you to template letters on their website to use, so that you get the correct wording.
You must STOP using the car.
Give them a 14 day deadline.
Point out to them that you're entitled to a refund under the CRA, and after the 14 day deadline you'll make a complaint to the FCA if not refunded.
Reject it to the dealer, and the finance company.
Call citizens advice, it's a free service to consumers.
CA will give you a reference number, quote that on all your emails.
CA will point you to template letters on their website to use, so that you get the correct wording.
You must STOP using the car.
Give them a 14 day deadline.
Point out to them that you're entitled to a refund under the CRA, and after the 14 day deadline you'll make a complaint to the FCA if not refunded.
blue_haddock said:
I'd agree that a mark in the paint and a rattle from the dash wouldnt be classed as serious enough to warrant rejection,
It's a orange new car and within 30 days so short term right to reject, dealer saysbhe has one opportunity to repair, I spoke with solicitor they sat not so, waiting dealer and finance company reply.2015 consumer act is very clear, car is not of satisfactory conditon I can reject, repair or replace.
Nowadays there is ample technical understanding, as well as test and development on mainstream cars, that there should be no dash rattles for several years. In my experience, only after about 8 years do plastic fittings exhibit rattle, probably due to stress and temperature causing plastic creep.
Sootytorques said:
blue_haddock said:
I'd agree that a mark in the paint and a rattle from the dash wouldnt be classed as serious enough to warrant rejection,
It's a orange new car and within 30 days so short term right to reject, dealer saysbhe has one opportunity to repair, I spoke with solicitor they sat not so, waiting dealer and finance company reply.2015 consumer act is very clear, car is not of satisfactory conditon I can reject, repair or replace.
How's the rejection going?
blue_haddock said:
A mark in the paint and a slight rattle would unlikely be classed as unsatisfactory condition on a new budget vehicle.
How's the rejection going?
Let's see the law/guidelines that show where a vehicle ceases to be a "budget" vehicle.How's the rejection going?
So you're saying any new "cheap" car is allowed to be sold with imperfections?
But a non "budget" car isn't????
blue_haddock said:
It's a bog standard vehicle not some high end high cost vehicle which would warrant a better level of fit and finish.
Neither of the issues are suitable reason for rejection as both are minor issues.
Spoken like a judge?Neither of the issues are suitable reason for rejection as both are minor issues.
Let's see your guide lines on where a "bog standard" vehicle becomes a "high end vehicle" according to the CRA.
And that's a serious question, I want to know the answer if that's the case.
Educate me....
Pica-Pica said:
Nowadays there is ample technical understanding, as well as test and development on mainstream cars, that there should be no dash rattles for several years. In my experience, only after about 8 years do plastic fittings exhibit rattle, probably due to stress and temperature causing plastic creep.
I work in product development in a lorry manufacturing company. I am party to all sorts of s
t that get through testing, and eventually ends up with a fix. Dash rattles are a symptom of the designer not knowing or taking into account size variations our of the moulding tool, not knowing the capability of the welding process that positions the mounts. In short failure to do a thorough design for realistic tolerances.
We have a couple of people who "do" noise. They have sophisticated equipment to measure noise, but they can't capture anything useful is if the only thing they test is on nominal.
I had a mate when I was at university whose final year project was sorting out noise from dash boards of the 309 made in Coventry. It's like the world of car making have learnt nothing in 38 years.
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