Car broker cancellation fee
Discussion
I was curious so googled their t and c which makes it pretty clear what happens should the order be cancelled once passed to a dealer so unfortunately I think you are probably going to have to pay.
Whether they should have pointed this out to you earlier in the process is another matter !
Whether they should have pointed this out to you earlier in the process is another matter !
Shaw Tarse said:
Would be interesting when an enquiry becomes an order?
How many people have submitted a price check with an online broker & then taken it into a localplace?
From their t and c. How many people have submitted a price check with an online broker & then taken it into a localplace?
3. You will be required to provide www.drivethedeal.com with your name, address, telephone number, email address and credit or charge card details to effect payment of the deposit. All such personal data and credit or charge card details received by www.drivethedeal.com will be passed on to the dealer concerned for payment of the deposit and placement of your order, once you have indicated that you wish to purchase the vehicle ordered on the terms and at the price quoted by the dealer.
alscar said:
Shaw Tarse said:
Would be interesting when an enquiry becomes an order?
How many people have submitted a price check with an online broker & then taken it into a localplace?
From their t and c. How many people have submitted a price check with an online broker & then taken it into a localplace?
3. You will be required to provide www.drivethedeal.com with your name, address, telephone number, email address and credit or charge card details to effect payment of the deposit. All such personal data and credit or charge card details received by www.drivethedeal.com will be passed on to the dealer concerned for payment of the deposit and placement of your order, once you have indicated that you wish to purchase the vehicle ordered on the terms and at the price quoted by the dealer.
martinbiz said:
alscar said:
Shaw Tarse said:
Would be interesting when an enquiry becomes an order?
How many people have submitted a price check with an online broker & then taken it into a localplace?
From their t and c. How many people have submitted a price check with an online broker & then taken it into a localplace?
3. You will be required to provide www.drivethedeal.com with your name, address, telephone number, email address and credit or charge card details to effect payment of the deposit. All such personal data and credit or charge card details received by www.drivethedeal.com will be passed on to the dealer concerned for payment of the deposit and placement of your order, once you have indicated that you wish to purchase the vehicle ordered on the terms and at the price quoted by the dealer.
I’m not saying I disagree with your suggestion but the terms and conditions under cancellation seem clear.
alscar said:
martinbiz said:
alscar said:
Shaw Tarse said:
Would be interesting when an enquiry becomes an order?
How many people have submitted a price check with an online broker & then taken it into a localplace?
From their t and c. How many people have submitted a price check with an online broker & then taken it into a localplace?
3. You will be required to provide www.drivethedeal.com with your name, address, telephone number, email address and credit or charge card details to effect payment of the deposit. All such personal data and credit or charge card details received by www.drivethedeal.com will be passed on to the dealer concerned for payment of the deposit and placement of your order, once you have indicated that you wish to purchase the vehicle ordered on the terms and at the price quoted by the dealer.
I’m not saying I disagree with your suggestion but the terms and conditions under cancellation seem clear.
martinbiz said:
I read it that he submitted an enquiry
Agree except then he also stated that the dealer then called him which ( to me at least ) implies that he had then in effect placed an order based on the initial quote and hence why cancelling has led dtd to impose the fee. As I said initially though whether expecting people to have to read through t and c’s first is a different matter.
martinbiz said:
I read it that he submitted an enquiry
I have used DTD and bought the car, no problems. I have also at other times submitted an enquiry to get a price. No deposit required. I didn't take it any further and was not charged. I presume the OP has taken the next step after that and been put in contact with the dealer.
It seems logical that DTD have the right to their fee at that point otherwise anyone could use DTD to find the cheapest deal then go direct to the dealer.
Checking the website it still looks the same. Choose a car, select options, ask for quote and you get to this page which is quite clear there is no charge at this stage.
"Legally, before we can quote you a price to buy a new car, we need to be instructed by you to act on your behalf. We do not make a charge but we do require you to complete the boxes below. Then click Get Discounted Quote Now. "
https://www.drivethedeal.com/buy-a-new-car/FORD/RA...
So no fee for getting price. Paying the deposit means going to the next stage and being told which dealer it is. So it is understandable there is a non refundable charge once you go past the point of getting a quote.
Edited by irc on Tuesday 11th March 18:07
The deposit required is in the FAQ section. I was aware of the deposit before being put in contact with the dealer.
" Q: Who do I pay my money to and when do I pay it?
A: You pay the dealership a deposit of £1000 (or the deposit is sometimes increased to match the value of any optional extras you add to your car) when you place the order"
https://www.drivethedeal.com/Frequently-Asked-Ques...
" Q: Who do I pay my money to and when do I pay it?
A: You pay the dealership a deposit of £1000 (or the deposit is sometimes increased to match the value of any optional extras you add to your car) when you place the order"
https://www.drivethedeal.com/Frequently-Asked-Ques...
cayman-black said:
Can they make you pay? I doubt it. seems silly to me.
Drag it all the way to court, that’s the only way they could get you to pay. Even then it’s small claims so what’s it going to cost if you lose. So long as you pay at the point the judgment goes against you then it wouldn’t alter your credit rating or result in a CCJ so what’s do you have to lose. I suspect like a lot of companies, they do a lot of posturing but not much actual legal stuff. Is it worth there time and effort.
They probably just move on to the next person and threaten them.
T&C's are here https://www.drivethedeal.com/Terms.aspx
Part IV (5) covers cancellations after they have passed the order toa dealer, and quotes the exact amount.
It seems a reasonable fee to me. Sure, idly getting prices is one thing, but the agreement step would no doubt have asked a user to click something to accept t&c.
It's the old "small print" Vs normal sized print that no-one reads conundrum.
The only caveat would be how well they drew the t&c to your attention when accepting? And it would be unreasonable for them to have to specify them all to a user before they can proceed.
Part IV (5) covers cancellations after they have passed the order toa dealer, and quotes the exact amount.
It seems a reasonable fee to me. Sure, idly getting prices is one thing, but the agreement step would no doubt have asked a user to click something to accept t&c.
It's the old "small print" Vs normal sized print that no-one reads conundrum.
The only caveat would be how well they drew the t&c to your attention when accepting? And it would be unreasonable for them to have to specify them all to a user before they can proceed.
From personal experience DTD do a good job.
You were obviously happy with the price quoted to paid the deposit. I understand that things change, that’s life, but you should still pay them for their work.
Some of the suggestions above saying not to pay are pretty disgusting. They provide a good service, showing good deals and are very professional. You wouldn’t appreciate it if you did a job then the customer decides not to pay…
You were obviously happy with the price quoted to paid the deposit. I understand that things change, that’s life, but you should still pay them for their work.
Some of the suggestions above saying not to pay are pretty disgusting. They provide a good service, showing good deals and are very professional. You wouldn’t appreciate it if you did a job then the customer decides not to pay…
B16A2 said:
Next day the dealer called to confirm spec of the car and finance quotes etc, it wasn’t until I heard the absurd deposit amount they want that put me off. So I decided not to proceed.
Was the finance quote, including the deposit, not detailed initially from DtD?If not, then I don't see how you can be held to something that wasn't revealed to you. Although it was a bit rash to commit to something that you didn't know the details of.
I used them a few years ago and had to cancel.
Chose a car and spoke to someone junior at DTD who told me that I could cancel if I needed to.
After speaking to the dealer they connected me with, I changed my mind and ended up wanting a different car - different class, fuel, etc.
They wanted their finders fee. Had a long chat with the owner where I explained that I wasn’t trying to shaft them as I was going for a very different car (from a manufacturer that they don’t offer) and that the guy in their office said I could cancel. Junior guy of course denied ever saying that.
Owner was very firm and that he’d taken many people to court in the same situation. With hindsight, maybe I should have called his bluff but didn’t.
We agreed on a lower fee which I wasn’t happy with but at the end of the day, I’d agreed to the terms.
Annoying that junior guy wasn’t truthful.
Their prices seem good but don’t click on the agree button unless you’re going to buy the car. Not sure what happens if you’re not accepted for the finance (or any number of reasons outside the customer’s control which means the purchase doesn’t complete). You’d hope there would be an exception there.
Chose a car and spoke to someone junior at DTD who told me that I could cancel if I needed to.
After speaking to the dealer they connected me with, I changed my mind and ended up wanting a different car - different class, fuel, etc.
They wanted their finders fee. Had a long chat with the owner where I explained that I wasn’t trying to shaft them as I was going for a very different car (from a manufacturer that they don’t offer) and that the guy in their office said I could cancel. Junior guy of course denied ever saying that.
Owner was very firm and that he’d taken many people to court in the same situation. With hindsight, maybe I should have called his bluff but didn’t.
We agreed on a lower fee which I wasn’t happy with but at the end of the day, I’d agreed to the terms.
Annoying that junior guy wasn’t truthful.
Their prices seem good but don’t click on the agree button unless you’re going to buy the car. Not sure what happens if you’re not accepted for the finance (or any number of reasons outside the customer’s control which means the purchase doesn’t complete). You’d hope there would be an exception there.
Edited by Paulsd on Tuesday 11th March 22:51
Edited by Paulsd on Tuesday 11th March 22:53
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