JLR - a cautionary tale!

[thenobbler]

I've just sold my iPace (or at least taken the deposit), and got up yesterday to find that it was leaking rain water through the windscreen (the infamous Magna-Steyr 2020 fault that so many people on the iPace forums have mentioned in the years since, windscreens unbending as the result of un prepped screens from China being put straight onto the line). I took the car into my local dealership (Marshalls of Ipswich) only to be told that they're underwater with warranty work (I have an extended warranty) and that it could take them months to get to even assessing the job - even if it comes in as a recovery. Ringing around, I discover that it will cost £300 to take the screen out and rebond, or £700 if it's a new screen due to unforeseen breakage in the process.

And so, for comedy value I suspected, I called JLR customer services, to be told (repeatedly, off a script it seemed):

- 'we can't help you until the car has been assessed by our trained technicians':
- to which I said 'but that will weeks or months with the car undrivable and parked the dealer car park *in the rain* to which they said...
- 'we're sorry (not really sorry), we can't help you until the car has been assessed by our trained technicians':
- rinse and repeat - I gave up after five goes around the mulberry bush to no avail.

Or to paraphrase - 'go away and stop bothering us, we've had your money for the car and the extended warranty and we now no longer give a stuff about you, it's nothing to do with us if your local dealer (the only one open to recovery work in the east of England it seems, and overwhelmed as a result) can't help you'.

So I will pay for the job myself, and never ever buy any JLR product (having bought four new cars from them down the years, ever again.

[ChevronB19]

Does your warranty cover a courtesy car?

[thenobbler]

ChevronB19 said:

Does your warranty cover a courtesy car?

No idea - and such a loaner would be useless because:

- I've sold the iPace and it needs to go to its next owner 'nowish';
- If I were keeping it it would then sit in the dealer car park leaking and therefore getting mouldy for weeks.

Utter catch 22 with the only answer being more of my money. So sick of the whole JLR thing.

[halo34]

Windscreen cover?

Feels like a BIG stone came up out of nowhere...

[Strocky]

halo34 said:

Windscreen cover?

Feels like a BIG stone came up out of nowhere...

Nope it's a well documented manufacturing flaw (and CS experience from JLR) that has affected a fair few buyers
It's why I discounted buying one and got a Tesla for the missus instead

[Turn7]

Easier to advise new buyer and drop the price accordingly ?

[Deerfoot]

Strocky said:

halo34 said:

Windscreen cover?

Feels like a BIG stone came up out of nowhere...

Nope it's a well documented manufacturing flaw (and CS experience from JLR) that has affected a fair few buyers
It's why I discounted buying one and got a Tesla for the missus instead

I think the idea is that the screen was broken by a stone last time out and that it'd be easier to get a new screen via Auto glass / insurance cover than persue JLR for a warranty replacement..

[66HFM]

Strocky said:

halo34 said:

Windscreen cover?

Feels like a BIG stone came up out of nowhere...

Nope it's a well documented manufacturing flaw (and CS experience from JLR) that has affected a fair few buyers
It's why I discounted buying one and got a Tesla for the missus instead

I think Halo was hintng that you may magically find a stone has cracked your windscreen and you would just need to pay the £100(ish) excess for a new screen...

[thenobbler]

Turn7 said:

Easier to advise new buyer and drop the price accordingly ?

I can't in all good conscience sell a car that will be letting water in on the drive home if it rains. Nor would I buy one, tbh.

[ITP]

Could do that, but you will have a ‘claim’ on your record you need to declare for the next 5 years or so and no doubt your premium (for all cars you own if more than 1) will be higher by 10-20%, just because ‘claim’. Of course you won’t lose no claims bonus for windscreen claim but base premium will be hiked before NCB so it could cost you quite a lot over the next 5 years.

[halo34]

I cant possibly advocate such a thing, stones are a pain though, often come out of nowhere when you least expect it.

[Richard-390a0]

I'm not sure what you're hoping for here?. You've sold the car & the retailers are booked up for months so it seems the two options are - cancel the sale, wait for a warranty claim & relist for sale at a later date or like others have suggested do a screen claim via your insurance as the quickest resolution.

[thenobbler]

66HFM said:

Strocky said:

halo34 said:

Windscreen cover?

Feels like a BIG stone came up out of nowhere...

Nope it's a well documented manufacturing flaw (and CS experience from JLR) that has affected a fair few buyers
It's why I discounted buying one and got a Tesla for the missus instead

I think Halo was hintng that you may magically find a stone has cracked your windscreen and you would just need to pay the £100(ish) excess for a new screen...

Not for me guys. I know you'll have down as a bit soft in the head, and without being sanctimonious I'm just not up for 'victimless crime'. I'd rather pay for the job than have my insurance company over. Yeah, I know, soft in the head.

[thenobbler]

Richard-390a0 said:

I'm not sure what you're hoping for here?. You've sold the car & the retailers are booked up for months so it seems the two options are - cancel the sale, wait for a warranty claim & relist for sale at a later date or like others have suggested do a screen claim via your insurance as the quickest resolution.

What I was hoping for was a solution that (sale or not) didn't depend on my car sitting in a car park leaking water for several weeks. Just that. But then I was waiting for someone like you to come and tell me I'm deluded, it's a standard feature of most posts like this and all part of the fun.

[halo34]

There is one - you dont want to take it

[Richard-390a0]

thenobbler said:

Richard-390a0 said:

I'm not sure what you're hoping for here?. You've sold the car & the retailers are booked up for months so it seems the two options are - cancel the sale, wait for a warranty claim & relist for sale at a later date or like others have suggested do a screen claim via your insurance as the quickest resolution.

What I was hoping for was a solution that (sale or not) didn't depend on my car sitting in a car park leaking water for several weeks. Just that. But then I was waiting for someone like you to come and tell me I'm deluded, it's a standard feature of most posts like this and all part of the fun.

I never called you deluded, except if maybe you're expecting us to all sympathize that the retailer isn't letting you jump the queue to get repaired earlier?. Have you not tried other JLR retailers in the area to see if any have a shorter lead time although I doubt they have.

[MrBig]

thenobbler said:

it will cost £300 to take the screen out and rebond, or £700 if it's a new screen due to unforeseen breakage in the process.

Just do this then. Waiting 2-3 months for a repair and readvertise the car could cost you way more than £700 given the way the used car market is heading.

Get autoglass (or whoever) to do the job and get the car sold. The new owner will then have some comeback if it starts to leak again.

[thenobbler]

Richard-390a0 said:

thenobbler said:

Richard-390a0 said:

I'm not sure what you're hoping for here?. You've sold the car & the retailers are booked up for months so it seems the two options are - cancel the sale, wait for a warranty claim & relist for sale at a later date or like others have suggested do a screen claim via your insurance as the quickest resolution.

What I was hoping for was a solution that (sale or not) didn't depend on my car sitting in a car park leaking water for several weeks. Just that. But then I was waiting for someone like you to come and tell me I'm deluded, it's a standard feature of most posts like this and all part of the fun.

I never called you deluded, except if maybe you're expecting us to all sympathize that the retailer isn't letting you jump the queue to get repaired earlier?. Have you not tried other JLR retailers in the area to see if any have a shorter lead time although I doubt they have.

I couldn't give a s**t for your sympathy or the lack of it, I stopped needing a mummy about 55 years ago. This is me warning off others from a car that a problem that JLR have known about for several years and yet refuse to deal with in a timely manner despite my expenditure on an expensive and apparently useless warranty. That's why the thread title is 'a cautionary tale' and not 'boo hoo poor me'. Oh, and the right answer here isn't a queue jump, it's a dealer network that can cope with the load imposed on it by JLR's shoddy product - which the current network is incapable of achieving..

Edited by thenobbler on Tuesday 24th September 12:36

[thenobbler]

halo34 said:

There is one - you dont want to take it

Agreed. Because it's fraudulent and not free in the long term.

[GreatGranny]

As above if it was me.
Yes I know it's a big hit and a pain but it's preferable to losing the sale and having a car you can't drive.