Does distance regs still matter if my son collected car?
Discussion
Seeing the other thread made me wonder if I'm doing this correctly, or I'm being an idiot.
If I'm to purchase and finance a car that my son has seen in person and collected on my behalf as I was unwell at the time but wanted to secure the car and not miss out on it... Would this still be covered by distance regs?
I purchased said car a week ago, but not gelling with it whatsoever. Deposit was paid over the phone etc, I myself have never been to the dealership however my son did. Dealer is refusing to take the car back and is saying it's been seen in person. I will call my finance company tomorrow to ask, but would like to know if I've even got a leg to stand on.
If I'm to purchase and finance a car that my son has seen in person and collected on my behalf as I was unwell at the time but wanted to secure the car and not miss out on it... Would this still be covered by distance regs?
I purchased said car a week ago, but not gelling with it whatsoever. Deposit was paid over the phone etc, I myself have never been to the dealership however my son did. Dealer is refusing to take the car back and is saying it's been seen in person. I will call my finance company tomorrow to ask, but would like to know if I've even got a leg to stand on.
S100HP said:
Not gelling with a car isn't covered by this, surely?
Sadly lots of people think buying a car is like buying a £5 product on Amazon. You don’t like it you send it back in 14 days. We are they in the process of taking back a £30k Polestar as the buyer has decided they fancy a different colour after 13 days.
There are a few ways dealers can recoup some costs but overall you are at a loss when this happens.
Auto810graphy said:
Sadly lots of people think buying a car is like buying a £5 product on Amazon. You don’t like it you send it back in 14 days.
We are they in the process of taking back a £30k Polestar as the buyer has decided they fancy a different colour after 13 days.
There are a few ways dealers can recoup some costs but overall you are at a loss when this happens.
There's underlying issues which I won't go into detail on, the dealer is aware of said issues.We are they in the process of taking back a £30k Polestar as the buyer has decided they fancy a different colour after 13 days.
There are a few ways dealers can recoup some costs but overall you are at a loss when this happens.
I've probably spent £1m on cars in the last 10 years, never once returned/rejected a car. First for me, dealer is being an arse about fixing things. They've had their chance, now I have to go further.
Auto810graphy said:
Maybe ask if the dealer will buy it back and you take a small loss as the dealer has not done anything wrong so why should they take a loss. Customers like you are a reason some dealers won’t do distance sales anymore.
Like me? The dealer was called out on here for SOR'ing cars and going bankrupt twice taking customers money and the cars were sold so nothing for the sellers. I learnt this after the fact as the company is now in a family members name, they've also tried bodging multiple things on the car which I'm not pleased about. I've reached out maybe 10 times in the last week and each time fobbed off. It is what it is, I won't go into details what they've bodged as it's against the rules to name and shame, they've got in writing why I want to reject the car. I just won't share them here, but the rest of the details remain correct.
Edited by VISE on Sunday 11th August 22:52
VISE said:
If I'm to purchase and finance a car that my son has seen in person and collected on my behalf as I was unwell at the time but wanted to secure the car and not miss out on it... Would this still be covered by distance regs?
I purchased said car a week ago, but not gelling with it whatsoever. Deposit was paid over the phone etc, I myself have never been to the dealership however my son did. Dealer is refusing to take the car back and is saying it's been seen in person. I will call my finance company tomorrow to ask, but would like to know if I've even got a leg to stand on.
Perhaps you could clarify: did your son simply collect the car on your behalf, with all the paperwork and payment already having been done (by you I assume) remotely? In other words, was the transaction completed prior to your son arriving at the dealer? If so, you can reject and return the car for any reason - even if you just don't like it - within 14 days. Some might say that's unfair on the dealer, but that's the law for distance sales.I purchased said car a week ago, but not gelling with it whatsoever. Deposit was paid over the phone etc, I myself have never been to the dealership however my son did. Dealer is refusing to take the car back and is saying it's been seen in person. I will call my finance company tomorrow to ask, but would like to know if I've even got a leg to stand on.
Conversely, if your son visited the dealer and the transaction was completed after that, then it's not a distance sale in the first place.
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