Finding it impossible to talk to a Mercedes Dealer

[Collegeranger]

I don't know if its just me but I have now given up after buying 7 Mercs in the last 12 years. Trying to speak to a dealer on the phone you just get sent to a call centre in Newcastle who take all the deatils down and then transfer you (maybe to branch you requested - sometimes another in another part of the country) where upon they ask you all the same questions and then say - there's no one available to take your call - can I take a number - tyhen they never call back! I have never found it so hard to deal with any dealer/manufacturer. Anyone else or is just me been given the runaround and 5hit service?

[RicksAlfas]

They want you to do it online.
https://shop.mercedes-benz.co.uk/new

Stick one in your basket and you'll probably get some response.
Or walk into a dealer and see if anyone looks up.

Good luck with it.

[Panamax]

Aren't Merc on "fixed price" sales these days?

Buy online or go to a dealership. I favour big dealerships because if they say "we haven't got a demonstrator of that model" you can just point to a used one for sale outside and ask for a drive of that.

[alscar]

Probably also a side effect of Mercedes switching to the agency model but personally I'd be calling into my local dealer when next passing and take it from there.
Interesting to note that Lotus have now changed ability back to their dealers to sell rather all through Hethel HQ.

[ThingsBehindTheSun]

RicksAlfas said:

Or walk into a dealer and see if anyone looks up.

Tried that pre Covid. When I got there nobody was available to talk to me as all the sale people were busy with other people. The lady on reception took my number and said someone would contact me.

Still waiting for that call.

[Jamescrs]

I've had exactly the same with a main BMW dealership, don't think i'm allowed to name them on here.

I wanted to buy an M4 on the website and I knew it was on their forecourt as had been once to look it over without speaking to anyone and walked away to consider it for a couple of days. I eventually walked in on a Sunday morning and told the receptionist I was interested and she looked at me like I was an inconvenience but undeterred I ploughed on.

They found a salesman to speak to me who also seemed uninterested at first but did come to speak to me, he found some interest when he realised I was already a BMW owner and wanted to trade in my M240i to buy the M4 and suddenly became quite helpful, it was an easy sale for them because I was happy with the windscreen price, they accepted I was fair with what I wanted for trade in and I just needed someone to do the paperwork for me.

I since took it back for warranty work, ended up needing the rear diff replacing and it was even worse, three separate appointments booked before it actually made it into the workshop where it was or a week, I couldn't contact the service staff for any update so had to go in person to chase it up on two separate occasions. They lied to me about where the car was and when I proved them to be lying due to the inbuilt tracker they couldn't explain themselves.

I'd like to find another dealer group but when I look at online reviews it seems all the main dealers are as bad as each other.