Highly Recommended - Sytner BMW High Wycombe
Discussion
I am not one for posting reviews, good or bad, but the experience I have had in buying a BMW M2 G87 has been both. This was my experience in dealing with three dealerships. One very good and two very poor. I am sure it may be the other way round on these dealerships for some customers, but this is just my experience.
To start the bad, I am based in Leeds and spoke to a local BMW dealer (not Sandal who I have found to be excellent when I have used them) about a new car. They were nothing but a bunch of 1980’s double glazing salesman. I also spoke with a dealership in London, overall probably worse.
It was becoming quite stressful, so I found the car I was looking at on the BMW new car stock locator and it was at BMW High Wycombe. I have never used this dealership before, it was located 200 miles from home and I have no loyalty to them, but I have bought nothing but BMWs from BMW dealers for the last 26 years and I can honestly say that they are the best I have ever dealt with and provided the best experience I have had. Sometimes we just deal with good people, with the right principles who are professional, honest and efficient. That is the sales team at High Wycombe. It is not just the one salesperson I dealt with as well, it was the four people I had contact with and all were exceptional. I really cannot praise them highly enough.
I got lucky in dealing with the team in High Wycombe but if I was located in the home counties or London, and you want to know that you are being told the truth (the lies I got from the other dealers about cars, finance & deposits would sound made up in this day and age. I knew some things to be lies or at best factually incorrect) I think even if you are dealing with one BMW dealer, it would be worth speaking to High Wycombe to make the comparison just know they are being dealt with properly and have the right deal.
From the moment I made the enquiry, High Wycombe delivered on all promises and never pressed me to make a decision. I do like deal, and it was refreshing for someone to say ‘this is it’ and not try to go backwards and forwards, but they were just honest and open. Frankly it was refreshing. The deal was done in short time on a Friday, finance sorted even quicker, and I collected the very next day.
Salesperson Jovan Korica is not a salesman at all, to me he is a knowledgeable car enthusiast. The business manager Himes Naidu was just lovely, and the Sales Manager Nick Williams felt like he actually cared about what I wanted rather than trying to get his team to hit numbers, add in the lovely person on reception and I just cannot fault them all.
Problems.
However, when we have an issue that is when we find out how good a team really are. Unfortunately, the car I collected with 13 miles on seems to be a lemon. It’s got some mysterious electrical gremlins, such as door mirrors not opening at intermittent times, various personal settings resetting, random warning signs and one for ‘Speed Stabilisation’ that left me in the middle lane of the M1 stationary. I was truly scared for my life.
Needless to say, I was a bit emotional when I spoke to High Wycombe from the experience because a Tesla had been barrelling up behind me at warp speed and I thought I was done for. I should not have worried as the team were very understanding, agreed to take the car back under the 14-day rule and as my wife has been backwards and forwards to hospital this week, I have had to use the M2 just locally more than I would like.
The team in High Wycombe tried in vain to source me another Toronto Red M2, but to no avail so I have ordered a new one to be factory built. I am so super happy with the consideration, understanding and the hard work they have put in to resolve the issue. I just cannot say thank you enough. They have honoured my original deal, even though it was very good and they did not have to. I also know I can buy with confidence in the team there safe in the knowledge that if I have issues, they will sort it out for me and I trust them to their word. They even took ownership of the issue and dealt with it on their own and not have not just followed what BMW said to them. I think it is deserved to add my salespersons contact details to this post, so if anyone wants to speak to the team there they can. jovankorica@sytner.co.uk 01494 455100
I just cannot ask for anymore, in what is a very expensive purchase for me. If anyone in London & West Yorkshire PM’s me, I will let know my issues and, in my opinion, who to avoid. I’ll also be back shortly to High Wycombe to collect my new M2 and order my wife’s new X3.
Just one final comment on Sytner because I know they get a lot of bad press, especially in forums, but if the team at High Wycombe are systematic of Sytner overall I will be sticking with them. Hopefully the other two dealerships of not a reflection of their groups overall because if they are I know some buyers are getting truly awful experiences.
The M2 is being returned, the deal is done for a new factory order. I have no real reason to take the time to write this, other than when buying a car I know the difference between a good and bad experience, and I think if anyone else uses High Wycombe the chances are you will get a good one rather than a bad one.
jovankorica@sytner.co.uk
01494 455100
To start the bad, I am based in Leeds and spoke to a local BMW dealer (not Sandal who I have found to be excellent when I have used them) about a new car. They were nothing but a bunch of 1980’s double glazing salesman. I also spoke with a dealership in London, overall probably worse.
It was becoming quite stressful, so I found the car I was looking at on the BMW new car stock locator and it was at BMW High Wycombe. I have never used this dealership before, it was located 200 miles from home and I have no loyalty to them, but I have bought nothing but BMWs from BMW dealers for the last 26 years and I can honestly say that they are the best I have ever dealt with and provided the best experience I have had. Sometimes we just deal with good people, with the right principles who are professional, honest and efficient. That is the sales team at High Wycombe. It is not just the one salesperson I dealt with as well, it was the four people I had contact with and all were exceptional. I really cannot praise them highly enough.
I got lucky in dealing with the team in High Wycombe but if I was located in the home counties or London, and you want to know that you are being told the truth (the lies I got from the other dealers about cars, finance & deposits would sound made up in this day and age. I knew some things to be lies or at best factually incorrect) I think even if you are dealing with one BMW dealer, it would be worth speaking to High Wycombe to make the comparison just know they are being dealt with properly and have the right deal.
From the moment I made the enquiry, High Wycombe delivered on all promises and never pressed me to make a decision. I do like deal, and it was refreshing for someone to say ‘this is it’ and not try to go backwards and forwards, but they were just honest and open. Frankly it was refreshing. The deal was done in short time on a Friday, finance sorted even quicker, and I collected the very next day.
Salesperson Jovan Korica is not a salesman at all, to me he is a knowledgeable car enthusiast. The business manager Himes Naidu was just lovely, and the Sales Manager Nick Williams felt like he actually cared about what I wanted rather than trying to get his team to hit numbers, add in the lovely person on reception and I just cannot fault them all.
Problems.
However, when we have an issue that is when we find out how good a team really are. Unfortunately, the car I collected with 13 miles on seems to be a lemon. It’s got some mysterious electrical gremlins, such as door mirrors not opening at intermittent times, various personal settings resetting, random warning signs and one for ‘Speed Stabilisation’ that left me in the middle lane of the M1 stationary. I was truly scared for my life.
Needless to say, I was a bit emotional when I spoke to High Wycombe from the experience because a Tesla had been barrelling up behind me at warp speed and I thought I was done for. I should not have worried as the team were very understanding, agreed to take the car back under the 14-day rule and as my wife has been backwards and forwards to hospital this week, I have had to use the M2 just locally more than I would like.
The team in High Wycombe tried in vain to source me another Toronto Red M2, but to no avail so I have ordered a new one to be factory built. I am so super happy with the consideration, understanding and the hard work they have put in to resolve the issue. I just cannot say thank you enough. They have honoured my original deal, even though it was very good and they did not have to. I also know I can buy with confidence in the team there safe in the knowledge that if I have issues, they will sort it out for me and I trust them to their word. They even took ownership of the issue and dealt with it on their own and not have not just followed what BMW said to them. I think it is deserved to add my salespersons contact details to this post, so if anyone wants to speak to the team there they can. jovankorica@sytner.co.uk 01494 455100
I just cannot ask for anymore, in what is a very expensive purchase for me. If anyone in London & West Yorkshire PM’s me, I will let know my issues and, in my opinion, who to avoid. I’ll also be back shortly to High Wycombe to collect my new M2 and order my wife’s new X3.
Just one final comment on Sytner because I know they get a lot of bad press, especially in forums, but if the team at High Wycombe are systematic of Sytner overall I will be sticking with them. Hopefully the other two dealerships of not a reflection of their groups overall because if they are I know some buyers are getting truly awful experiences.
The M2 is being returned, the deal is done for a new factory order. I have no real reason to take the time to write this, other than when buying a car I know the difference between a good and bad experience, and I think if anyone else uses High Wycombe the chances are you will get a good one rather than a bad one.
jovankorica@sytner.co.uk
01494 455100
Edited by Robbyman on Wednesday 17th July 19:47
For balance I agreed to buy a Mercedes SL they were selling, it’s was 4 different colours of Pearl white, the panel gaps were all over the place and the fuel filler flap was wedged closed.
Stevie Wonder could have told you it had been very badly damaged and badly repaired, it categorically wasnt half as immaculate as it had been described to be.
Stevie Wonder could have told you it had been very badly damaged and badly repaired, it categorically wasnt half as immaculate as it had been described to be.
Unfortunately Benno, that is used car buying for you. It's why I tend to stick with a brand dealer. i.e BMW at BMW, Mercedes at Mercedes etc as they know their own brand of car better than they do others. Also, it is your own experience and I cannot argue with that, but condition of used cars can be subjective or course.
Can I just ask have you ever bought from High Wycombe at all or just viewed non BMW used stock there, because to be honest I have been through the ringer, albeit with a new car, and they have been absolutely amazing from start to finish. This could have been a nightmare, so I would say anyone looking at BMW there, and not Mercedes, they are still heartily recommended by me.
Can I just ask have you ever bought from High Wycombe at all or just viewed non BMW used stock there, because to be honest I have been through the ringer, albeit with a new car, and they have been absolutely amazing from start to finish. This could have been a nightmare, so I would say anyone looking at BMW there, and not Mercedes, they are still heartily recommended by me.
Robbyman said:
Unfortunately Benno, that is used car buying for you. It's why I tend to stick with a brand dealer. i.e BMW at BMW, Mercedes at Mercedes etc as they know their own brand of car better than they do others. Also, it is your own experience and I cannot argue with that, but condition of used cars can be subjective or course.
Can I just ask have you ever bought from High Wycombe at all or just viewed non BMW used stock there, because to be honest I have been through the ringer, albeit with a new car, and they have been absolutely amazing from start to finish. This could have been a nightmare, so I would say anyone looking at BMW there, and not Mercedes, they are still heartily recommended by me.
I’ve not after that experience, to be fair when buying from a main dealer you expect a car to be accurately described, in my case it wasn’t.Can I just ask have you ever bought from High Wycombe at all or just viewed non BMW used stock there, because to be honest I have been through the ringer, albeit with a new car, and they have been absolutely amazing from start to finish. This could have been a nightmare, so I would say anyone looking at BMW there, and not Mercedes, they are still heartily recommended by me.
This just looks like an advert imho
Robbyman said:
I am not one for posting reviews, good or bad, but the experience I have had in buying a BMW M2 G87 has been both. This was my experience in dealing with three dealerships. One very good and two very poor. I am sure it may be the other way round on these dealerships for some customers, but this is just my experience.
To start the bad, I am based in Leeds and spoke to a local BMW dealer (not Sandal who I have found to be excellent when I have used them) about a new car. They were nothing but a bunch of 1980’s double glazing salesman. I also spoke with a dealership in London, overall probably worse.
It was becoming quite stressful, so I found the car I was looking at on the BMW new car stock locator and it was at BMW High Wycombe. I have never used this dealership before, it was located 200 miles from home and I have no loyalty to them, but I have bought nothing but BMWs from BMW dealers for the last 26 years and I can honestly say that they are the best I have ever dealt with and provided the best experience I have had. Sometimes we just deal with good people, with the right principles who are professional, honest and efficient. That is the sales team at High Wycombe. It is not just the one salesperson I dealt with as well, it was the four people I had contact with and all were exceptional. I really cannot praise them highly enough.
I got lucky in dealing with the team in High Wycombe but if I was located in the home counties or London, and you want to know that you are being told the truth (the lies I got from the other dealers about cars, finance & deposits would sound made up in this day and age. I knew some things to be lies or at best factually incorrect) I think even if you are dealing with one BMW dealer, it would be worth speaking to High Wycombe to make the comparison just know they are being dealt with properly and have the right deal.
From the moment I made the enquiry, High Wycombe delivered on all promises and never pressed me to make a decision. I do like deal, and it was refreshing for someone to say ‘this is it’ and not try to go backwards and forwards, but they were just honest and open. Frankly it was refreshing. The deal was done in short time on a Friday, finance sorted even quicker, and I collected the very next day.
Salesperson Jovan Korica is not a salesman at all, to me he is a knowledgeable car enthusiast. The business manager Himes Naidu was just lovely, and the Sales Manager Nick Williams felt like he actually cared about what I wanted rather than trying to get his team to hit numbers, add in the lovely person on reception and I just cannot fault them all.
Problems.
However, when we have an issue that is when we find out how good a team really are. Unfortunately, the car I collected with 13 miles on seems to be a lemon. It’s got some mysterious electrical gremlins, such as door mirrors not opening at intermittent times, various personal settings resetting, random warning signs and one for ‘Speed Stabilisation’ that left me in the middle lane of the M1 stationary. I was truly scared for my life.
Needless to say, I was a bit emotional when I spoke to High Wycombe from the experience because a Tesla had been barrelling up behind me at warp speed and I thought I was done for. I should not have worried as the team were very understanding, agreed to take the car back under the 14-day rule and as my wife has been backwards and forwards to hospital this week, I have had to use the M2 just locally more than I would like.
The team in High Wycombe tried in vain to source me another Toronto Red M2, but to no avail so I have ordered a new one to be factory built. I am so super happy with the consideration, understanding and the hard work they have put in to resolve the issue. I just cannot say thank you enough. They have honoured my original deal, even though it was very good and they did not have to. I also know I can buy with confidence in the team there safe in the knowledge that if I have issues, they will sort it out for me and I trust them to their word. They even took ownership of the issue and dealt with it on their own and not have not just followed what BMW said to them. I think it is deserved to add my salespersons contact details to this post, so if anyone wants to speak to the team there they can. jovankorica@sytner.co.uk 01494 455100
I just cannot ask for anymore, in what is a very expensive purchase for me. If anyone in London & West Yorkshire PM’s me, I will let know my issues and, in my opinion, who to avoid. I’ll also be back shortly to High Wycombe to collect my new M2 and order my wife’s new X3.
Just one final comment on Sytner because I know they get a lot of bad press, especially in forums, but if the team at High Wycombe are systematic of Sytner overall I will be sticking with them. Hopefully the other two dealerships of not a reflection of their groups overall because if they are I know some buyers are getting truly awful experiences.
The M2 is being returned, the deal is done for a new factory order. I have no real reason to take the time to write this, other than when buying a car I know the difference between a good and bad experience, and I think if anyone else uses High Wycombe the chances are you will get a good one rather than a bad one.
jovankorica@sytner.co.uk
01494 455100
They will no doubt sell it on at over list rather quickly to someone wanting a red M2 and not wanting to wait.To start the bad, I am based in Leeds and spoke to a local BMW dealer (not Sandal who I have found to be excellent when I have used them) about a new car. They were nothing but a bunch of 1980’s double glazing salesman. I also spoke with a dealership in London, overall probably worse.
It was becoming quite stressful, so I found the car I was looking at on the BMW new car stock locator and it was at BMW High Wycombe. I have never used this dealership before, it was located 200 miles from home and I have no loyalty to them, but I have bought nothing but BMWs from BMW dealers for the last 26 years and I can honestly say that they are the best I have ever dealt with and provided the best experience I have had. Sometimes we just deal with good people, with the right principles who are professional, honest and efficient. That is the sales team at High Wycombe. It is not just the one salesperson I dealt with as well, it was the four people I had contact with and all were exceptional. I really cannot praise them highly enough.
I got lucky in dealing with the team in High Wycombe but if I was located in the home counties or London, and you want to know that you are being told the truth (the lies I got from the other dealers about cars, finance & deposits would sound made up in this day and age. I knew some things to be lies or at best factually incorrect) I think even if you are dealing with one BMW dealer, it would be worth speaking to High Wycombe to make the comparison just know they are being dealt with properly and have the right deal.
From the moment I made the enquiry, High Wycombe delivered on all promises and never pressed me to make a decision. I do like deal, and it was refreshing for someone to say ‘this is it’ and not try to go backwards and forwards, but they were just honest and open. Frankly it was refreshing. The deal was done in short time on a Friday, finance sorted even quicker, and I collected the very next day.
Salesperson Jovan Korica is not a salesman at all, to me he is a knowledgeable car enthusiast. The business manager Himes Naidu was just lovely, and the Sales Manager Nick Williams felt like he actually cared about what I wanted rather than trying to get his team to hit numbers, add in the lovely person on reception and I just cannot fault them all.
Problems.
However, when we have an issue that is when we find out how good a team really are. Unfortunately, the car I collected with 13 miles on seems to be a lemon. It’s got some mysterious electrical gremlins, such as door mirrors not opening at intermittent times, various personal settings resetting, random warning signs and one for ‘Speed Stabilisation’ that left me in the middle lane of the M1 stationary. I was truly scared for my life.
Needless to say, I was a bit emotional when I spoke to High Wycombe from the experience because a Tesla had been barrelling up behind me at warp speed and I thought I was done for. I should not have worried as the team were very understanding, agreed to take the car back under the 14-day rule and as my wife has been backwards and forwards to hospital this week, I have had to use the M2 just locally more than I would like.
The team in High Wycombe tried in vain to source me another Toronto Red M2, but to no avail so I have ordered a new one to be factory built. I am so super happy with the consideration, understanding and the hard work they have put in to resolve the issue. I just cannot say thank you enough. They have honoured my original deal, even though it was very good and they did not have to. I also know I can buy with confidence in the team there safe in the knowledge that if I have issues, they will sort it out for me and I trust them to their word. They even took ownership of the issue and dealt with it on their own and not have not just followed what BMW said to them. I think it is deserved to add my salespersons contact details to this post, so if anyone wants to speak to the team there they can. jovankorica@sytner.co.uk 01494 455100
I just cannot ask for anymore, in what is a very expensive purchase for me. If anyone in London & West Yorkshire PM’s me, I will let know my issues and, in my opinion, who to avoid. I’ll also be back shortly to High Wycombe to collect my new M2 and order my wife’s new X3.
Just one final comment on Sytner because I know they get a lot of bad press, especially in forums, but if the team at High Wycombe are systematic of Sytner overall I will be sticking with them. Hopefully the other two dealerships of not a reflection of their groups overall because if they are I know some buyers are getting truly awful experiences.
The M2 is being returned, the deal is done for a new factory order. I have no real reason to take the time to write this, other than when buying a car I know the difference between a good and bad experience, and I think if anyone else uses High Wycombe the chances are you will get a good one rather than a bad one.
jovankorica@sytner.co.uk
01494 455100
Edited by Robbyman on Wednesday 17th July 19:47
Good news you got what you wanted out of the situation though - Toronto red on the M2 is awesome! Plus you'll be getting the latest, revised M2
Glad you had a good experience OP. However when we were looking for a BMW X5M, I found out the vehicle they were selling wasn’t approved used (they reluctantly admitted this after it wasn’t on BMW’s used search site), but was instead a “Select” vehicle.
Select vehicles only come with a third party warranty, due to them not complying to BMW approved used standard.. In the case of the X5M I was looking at, first service late and then a large gap after, I wrongly assumed a main dealer would only sell vehicles that were approved used…
Select vehicles only come with a third party warranty, due to them not complying to BMW approved used standard.. In the case of the X5M I was looking at, first service late and then a large gap after, I wrongly assumed a main dealer would only sell vehicles that were approved used…
I can echo the review for Sytner High Wycombe, bought a used 530d from them almost 10yrs ago and the car had a few cosmetic issues which I picked up after the test drive. I pointed some of these out and rep made notes (based on past experiences with Dealers I was not expect most to be resolved).
On pick up all were sorted and the car was presented in immaculate condition. Handover was smooth and painless.
Aftersales was just as good, 2 minor issues which were resolved at the dealer cost without any drama.
Since then I used them for all servicing on both mine and my wifes car.
I approached them when I wanted to replace both cars and extended test drives are arranged with no fuss. Even though we bought from other dealers in the end as they couldnt match other deals we were offered, they maintained both new cars until we moved.
In contrast the other Sytner Dealership we used, while very friendly, the service was variable at best and I stopped using them after they left unconnected cables after the EGR recall on my wifes car. I used their bodyshop to fix a minor scrap after someone ran into my wifes car as they were cheaper then using an independent, while in, I thought I would get her wheels stripped and repainted... the bodywork was done amazingly well still cannot tell what was done 3yrs later, the alloys leave a lot to be desired and 2yrs in they really need to be done again.
Using a local specialist now who is very good.
On pick up all were sorted and the car was presented in immaculate condition. Handover was smooth and painless.
Aftersales was just as good, 2 minor issues which were resolved at the dealer cost without any drama.
Since then I used them for all servicing on both mine and my wifes car.
I approached them when I wanted to replace both cars and extended test drives are arranged with no fuss. Even though we bought from other dealers in the end as they couldnt match other deals we were offered, they maintained both new cars until we moved.
In contrast the other Sytner Dealership we used, while very friendly, the service was variable at best and I stopped using them after they left unconnected cables after the EGR recall on my wifes car. I used their bodyshop to fix a minor scrap after someone ran into my wifes car as they were cheaper then using an independent, while in, I thought I would get her wheels stripped and repainted... the bodywork was done amazingly well still cannot tell what was done 3yrs later, the alloys leave a lot to be desired and 2yrs in they really need to be done again.
Using a local specialist now who is very good.
https://www.pistonheads.com/gassing/topic.asp?h=0&... Just read this thread, not so complimentary here? What changed or am I missing something?
biggbn said:
https://www.pistonheads.com/gassing/topic.asp?h=0&... Just read this thread, not so complimentary here? What changed or am I missing something?
I am assuming that the OP " went early " on his original complaint thread and then HW either saw the light or were persuaded by the sales team perhaps into making things good and then hence the advert for them here ?alscar said:
biggbn said:
https://www.pistonheads.com/gassing/topic.asp?h=0&... Just read this thread, not so complimentary here? What changed or am I missing something?
I am assuming that the OP " went early " on his original complaint thread and then HW either saw the light or were persuaded by the sales team perhaps into making things good and then hence the advert for them here ?bennno said:
We’ll do you a deal on the new car if etc…..
Indeed but I was referring more to how the OP has first phrased his story v then the lovely advert for HW. That’s one 360 degree turnaround in a very short period of time by both the OP and of course HW.
But as all good now for the OP I guess that’s the important thing.
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