Dealership won't repair car
Discussion
Long story short, I bought my dream car just under two months ago from a highly rated, reputable dealer.
Within a hour of owning the car, the engine light come on. Basically, it's been back and forward several times and they haven't been able to fix it. I was told I was using the wrong grade of fuel, to it's modified so that's how it runs etc.. until finally, the cars beat them and they can't fix it. My car was returned to me this week, the owner said he's done with the car and has found a buyer who is OK with the engine light so will give me a full refund.
I know many will say run and get your money back but there are no other cars out there like this (unless I spend a great deal to replicate). I love the car and im heavily heart over head at the minute.
I was promised he'd fix it and now he's went and found a buyer and he's given up. I've drafted up a full report of what I think is wrong with it, I've got prices from garages for diagnostics etc.. can I ask him to take it elsewhere or try again or do I have to take a full refund? Car also has a 6 month warranty for reference.
Within a hour of owning the car, the engine light come on. Basically, it's been back and forward several times and they haven't been able to fix it. I was told I was using the wrong grade of fuel, to it's modified so that's how it runs etc.. until finally, the cars beat them and they can't fix it. My car was returned to me this week, the owner said he's done with the car and has found a buyer who is OK with the engine light so will give me a full refund.
I know many will say run and get your money back but there are no other cars out there like this (unless I spend a great deal to replicate). I love the car and im heavily heart over head at the minute.
I was promised he'd fix it and now he's went and found a buyer and he's given up. I've drafted up a full report of what I think is wrong with it, I've got prices from garages for diagnostics etc.. can I ask him to take it elsewhere or try again or do I have to take a full refund? Car also has a 6 month warranty for reference.
Take the refund offered.
You're not happy with it, and you're not going to be happy with the engine light on. They've shown they'd rather take it back than keep trying to fix it. You aren't going to get them to fix it, and it doesn't sound like you want to take on the car as-is and pay to get it fixed elsewhere. So take the refund.
Possibly if you tell us what the car is, how it's modified, whether there are any issues apart from the warning light itself, and why you wouldn't be able to find anything comparable without paying a lot more money, that might shed more light on the question. But on the face of it, the refund is the best you're going to get out of the situation.
samoht said:
Take the refund offered.
You're not happy with it, and you're not going to be happy with the engine light on. They've shown they'd rather take it back than keep trying to fix it. You aren't going to get them to fix it, and it doesn't sound like you want to take on the car as-is and pay to get it fixed elsewhere. So take the refund.
Possibly if you tell us what the car is, how it's modified, whether there are any issues apart from the warning light itself, and why you wouldn't be able to find anything comparable without paying a lot more money, that might shed more light on the question. But on the face of it, the refund is the best you're going to get out of the situation.
It's a 2018 s550 Mustang. The engine light is temperamental, reads issue with the camshaft sensor but all have been changed. We think it's a solenoid issue..You're not happy with it, and you're not going to be happy with the engine light on. They've shown they'd rather take it back than keep trying to fix it. You aren't going to get them to fix it, and it doesn't sound like you want to take on the car as-is and pay to get it fixed elsewhere. So take the refund.
Possibly if you tell us what the car is, how it's modified, whether there are any issues apart from the warning light itself, and why you wouldn't be able to find anything comparable without paying a lot more money, that might shed more light on the question. But on the face of it, the refund is the best you're going to get out of the situation.
The mustang has over 10k of mods and the receipts show it's all good parts so I don't believe the mods are the issue but would be expensive to put on another.
You need to either let it go or get it fixed elsewhere at your own cost at this point.
It seems the dealer has fulfilled his obligations under the Consumer Rights Act, he has made efforts to repair, admitted defeat and offered a full refund, I don't see you can force the dealer to now pay for someone else to repair it at their expense
It seems the dealer has fulfilled his obligations under the Consumer Rights Act, he has made efforts to repair, admitted defeat and offered a full refund, I don't see you can force the dealer to now pay for someone else to repair it at their expense
Trevor555 said:
It'd be wise to accept the refund.
But if you want to know your position, call citizens advice on Monday.
Dealer cannot force a refund on you., and the fact they've given up on fixing it doesn't mean you have to accept it can't be repaired.
Yeah, good luck with that. Unless you're ready to go fully legal you're likely to find the car still isn't fixed and the offer of a full refund disappears. But if you want to know your position, call citizens advice on Monday.
Dealer cannot force a refund on you., and the fact they've given up on fixing it doesn't mean you have to accept it can't be repaired.
It sounds like the dealer is being entirely reasonable
Trevor555 said:
It'd be wise to accept the refund.
But if you want to know your position, call citizens advice on Monday.
Dealer cannot force a refund on you., and the fact they've given up on fixing it doesn't mean you have to accept it can't be repaired.
It just means you will have to pick up the cost.But if you want to know your position, call citizens advice on Monday.
Dealer cannot force a refund on you., and the fact they've given up on fixing it doesn't mean you have to accept it can't be repaired.
davek_964 said:
Trevor555 said:
It'd be wise to accept the refund.
But if you want to know your position, call citizens advice on Monday.
Dealer cannot force a refund on you., and the fact they've given up on fixing it doesn't mean you have to accept it can't be repaired.
Yeah, good luck with that. Unless you're ready to go fully legal you're likely to find the car still isn't fixed and the offer of a full refund disappears. But if you want to know your position, call citizens advice on Monday.
Dealer cannot force a refund on you., and the fact they've given up on fixing it doesn't mean you have to accept it can't be repaired.
It sounds like the dealer is being entirely reasonable
Going legal might be an option he considers.
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