Experiences of Alphabet leasing?
Discussion
They are owned by BMW Group. We act as brokers for most major funders including Alphabet who are very professional and you should have no problem.
We tend to find bad reviews are from people that feel hard done by, often because they have gone over mileage, damaged the car, missed servicing etc and wonder why they have been charged.
We tend to find bad reviews are from people that feel hard done by, often because they have gone over mileage, damaged the car, missed servicing etc and wonder why they have been charged.
Our company car scheme is through them so it's a little different to personal leasing.
Not great as a whole, but we have one dedicated account manager to deal with 100+ users so they are spread thinly (and it shows with speed of comms)
On the other hand, pretty slick when it comes to servicing, tyres and other issues.
Not great as a whole, but we have one dedicated account manager to deal with 100+ users so they are spread thinly (and it shows with speed of comms)
On the other hand, pretty slick when it comes to servicing, tyres and other issues.
Auto810graphy said:
They are owned by BMW Group. We act as brokers for most major funders including Alphabet who are very professional and you should have no problem.
We tend to find bad reviews are from people that feel hard done by, often because they have gone over mileage, damaged the car, missed servicing etc and wonder why they have been charged.
The common theme seems to be around customers thinking maintained means damage your tyre or puncture them and you'll get new ones as opposed to wear and tear. We tend to find bad reviews are from people that feel hard done by, often because they have gone over mileage, damaged the car, missed servicing etc and wonder why they have been charged.
We have them at work and no complaints - certainly they are no better/worse than other funders. Key IMO, is in the individuals who manage the account which may not be applicable for a personal lease.
Mostly they use big companies like FMG/IT Fleet/BCA/AA/Kwik Fit for their outsourced services like accident management & breakdowns and for servicing they use 1-Link network which is what most of the other biggies use too.
Just going through another tender with them, hence why I'm quite up to speed on this.
Mostly they use big companies like FMG/IT Fleet/BCA/AA/Kwik Fit for their outsourced services like accident management & breakdowns and for servicing they use 1-Link network which is what most of the other biggies use too.
Just going through another tender with them, hence why I'm quite up to speed on this.
Had a RR from them in 2017, was delayed and they made the dealer drop off what was an even higher spec demonstrator for a month until the specced one arrived.
I had the LR service pack bought separately so didn’t have to deal with them for that.
No charges on return, and in fairness there were a few things of they felt like looking.
I had the LR service pack bought separately so didn’t have to deal with them for that.
No charges on return, and in fairness there were a few things of they felt like looking.
piecost76 said:
We have them at work and no complaints - certainly they are no better/worse than other funders.
My last leaser was Leasys. If you Google their reviews they are worse however I never had an issue. I'd put most leasing issues down to the customers attitude to the customer service team, treating the car poorly or not being able to read the T&Cs on the maintenance packages.
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