Consumer Rights Advise pls

[PicLock]

I bought a new car in 2020 from a large dealership, with an additional 2yr extended warranty. I have an invoice detailing the payment - £250.

Dacia, however, have no record of this extra warranty. The dealership now think the management in place back in 2020 (replaced) forgot to action it’s purchase and have suggested a refund. I have said ‘No thanks,
You don’t just get to back out of an agreement when it suits.’ They are checking their paperwork again?

The motor ombudsman is closed til New Year. Any thoughts before then, please? Thank you

[Muzzer79]

If you have an invoice for said warranty purchase and the dealer forgot to action it, I’d be insisting that they action it now and you get 2 years warranty from now…..

[PicLock]

Yes - but they claim Dacia wouldn’t be interested in retro adding it. My view is the dealership should at least honour it at their own expense, if the need arises. And they should write something down to that extent, formally.

[No ideas for a name]

PicLock said:

I bought a new car in 2020 from a large dealership, with an additional 2yr extended warranty. I have an invoice detailing the payment - £250.

Dacia, however, have no record of this extra warranty. The dealership now think the management in place back in 2020 (replaced) forgot to action it’s purchase and have suggested a refund. I have said ‘No thanks,
You don’t just get to back out of an agreement when it suits.’ They are checking their paperwork again?

The motor ombudsman is closed til New Year. Any thoughts before then, please? Thank you

This makes no sense.
The warranty would have expired a year ago anyway.
I can't see why the dealership would refund the cost, but if they will then surely that is a massive 'win' for you.

I would love to buy insurance, and then get refunded after the policy expires.

[trevalvole]

I don't know if you bought it with their finance, but if you did then iirc the finance company is jointly liable. Years ago I bought a new FIAT on their finance and paid for an extended warranty as part of the deal, but the dealer didn't action it and subsequently went out of business. However, their finance company paid for a used car warranty for me.

[FWIW]

PicLock said:

Yes - but they claim Dacia wouldn’t be interested in retro adding it. My view is the dealership should at least honour it at their own expense, if the need arises. And they should write something down to that extent, formally.

You already have formal, written, confirmation of the warranty. They don’t have a leg to stand on.

[Bonefish Blues]

No ideas for a name said:

PicLock said:

I bought a new car in 2020 from a large dealership, with an additional 2yr extended warranty. I have an invoice detailing the payment - £250.

Dacia, however, have no record of this extra warranty. The dealership now think the management in place back in 2020 (replaced) forgot to action it’s purchase and have suggested a refund. I have said ‘No thanks,
You don’t just get to back out of an agreement when it suits.’ They are checking their paperwork again?

The motor ombudsman is closed til New Year. Any thoughts before then, please? Thank you

This makes no sense.
The warranty would have expired a year ago anyway.
I can't see why the dealership would refund the cost, but if they will then surely that is a massive 'win' for you.

I would love to buy insurance, and then get refunded after the policy expires.

OP had a warranty. Didn't use warranty. Warranty has now expired. If refund is offered, have their arms off.

[mike13]

I'm reading it as 2 years after Dacia warranty expires, so maybe 3 years new car warranty, then a further 2 years extended warranty.

[trevalvole]

mike13 said:

I'm reading it as 2 years after Dacia warranty expires, so maybe 3 years new car warranty, then a further 2 years extended warranty.

This

[PicLock]

No ideas for a name said:

PicLock said:

I bought a new car in 2020 from a large dealership, with an additional 2yr extended warranty. I have an invoice detailing the payment - £250.

Dacia, however, have no record of this extra warranty. The dealership now think the management in place back in 2020 (replaced) forgot to action it’s purchase and have suggested a refund. I have said ‘No thanks,
You don’t just get to back out of an agreement when it suits.’ They are checking their paperwork again?

The motor ombudsman is closed til New Year. Any thoughts before then, please? Thank you

This makes no sense.
The warranty would have expired a year ago anyway.
I can't see why the dealership would refund the cost, but if they will then surely that is a massive 'win' for you.

I would love to buy insurance, and then get refunded after the policy expires.

So, there’s a 3yr warranty as standard. Expired September this year. I should be covered still under the extended warranty to September 2025. I paid for that.

[Bonefish Blues]

mike13 said:

I'm reading it as 2 years after Dacia warranty expires, so maybe 3 years new car warranty, then a further 2 years extended warranty.

If that, then OP has a warranty. It's for Dealer and D UK to sort out how it's provided.

[ZX10R NIN]

No ideas for a name said:

This makes no sense.
The warranty would have expired a year ago anyway.
I can't see why the dealership would refund the cost, but if they will then surely that is a massive 'win' for you.

I would love to buy insurance, and then get refunded after the policy expires.

OP would effectively have a warranty until 2025 had the transaction gone through.

OP speak to Dacia customer services direct & see if you can't come to a resolution.

[FWIW]

trevalvole said:

I don't know if you bought it with their finance, but if you did then iirc the finance company is jointly liable. Years ago I bought a new FIAT on their finance and paid for an extended warranty as part of the deal, but the dealer didn't action it and subsequently went out of business. However, their finance company paid for a used car warranty for me.

Good point. Also if part was paid via any kind of credit. Section 75 protection applies.

I would not accept a 3rd party warranty in lieu of the manufacturer’s extended warranty.

[PicLock]

Exactly what I think. And when I said that, he said they can’t do that. The evidence I have is an invoice detailing the extra warranty - legally, they have to honour this, yes?

[HTP99]

Problem with this scenario is the 2 year Dacia extended warranty can only be added before the end of the manufacturers 3 year warranty, obviously this date has expired, meaning strictly it cannot be now applied, someone at Dacia UK may be able to bend the rules, massage the systems or whatever to retrospectively add it but why should they, it is the dealer who has screwed up, the dealer can likely supply a 3rd party warranty to cover the remainder of the 2 years however this is unlikely to be as comprehensive as the Dacia warranty extension.

OP either put your reg up here or PM it to me, I can check on the system if it is the case that there is no extended warranty applied?

[Bonefish Blues]

PicLock said:

Exactly what I think. And when I said that, he said they can’t do that. The evidence I have is an invoice detailing the extra warranty - legally, they have to honour this, yes?

You have a contract with them. They offered it (insurance), you accepted it, as did they via their accepting your money. They must decide how they wish to honour it, if/when the time comes.

ETA
I'm betting this isn't the first time it's happened. There will be a resolution, no matter how reluctantly applied.

Edited by Bonefish Blues on Friday 29th December 10:47

[South tdf]

Is it possible you unknowingly purchased a 3rd party warranty that will start at the end of the Dacia warranty provided by the RAC or the dealer group that sold the car?

I assume the invoice states it’s a Dacia extended warranty rather than a cheaper 3rd party one?

[PicLock]

FWIW said:

trevalvole said:

I don't know if you bought it with their finance, but if you did then iirc the finance company is jointly liable. Years ago I bought a new FIAT on their finance and paid for an extended warranty as part of the deal, but the dealer didn't action it and subsequently went out of business. However, their finance company paid for a used car warranty for me.

Good point. Also if part was paid via any kind of credit. Section 75 protection applies.

I would not accept a 3rd party warranty in lieu of the manufacturer’s extended warranty.

Paid cash but thank you

[FWIW]

PicLock said:

Paid cash but thank you

It’s always worth paying for anything over £100 with credit card for the S75 protection.

[PicLock]

HTP99 said:

Problem with this scenario is the 2 year Dacia extended warranty can only be added before the end of the manufacturers 3 year warranty, obviously this date has expired, meaning strictly it cannot be now applied, someone at Dacia UK may be able to bend the rules, massage the systems or whatever to retrospectively add it but why should they, it is the dealer who has screwed up, the dealer can likely supply a 3rd party warranty to cover the remainder of the 2 years however this is unlikely to be as comprehensive as the Dacia warranty extension.

OP either put your reg up here or PM it to me, I can check on the system if it is the case that there is no extended warranty applied?

Dacia have confirmed they are not now able to add any extended warranty - as the standard 3yrs has expired. Case closed. The dealership are also, at the moment, not offering any 3rd party deal. It’s hard to find any T&Cs on what warranties they do have on used cars (even though they clearly have them) but I am certain they won’t be as good or transferable if I decide to sell. They’ve had 3yrs to fix this and on principle, I’m going to push back, especially as the dealership made a big play at upselling me ‘extras’ at the time. Would like to name them but I think that is breaking moderator rules