Cazoo not been fixed for 11 months currently it's awol
Discussion
Bought a car in Jan 23. Fault with EML when I drove it first time. Informed them they said they'd fix it. It's been seen twice by a local garage, told.needed to go to dealer. This was in May. Still waiting for a dealer appointment after 3 were cancelled. Cazoo offered to pick up my car and fix it at their car centre. Was picked up on 26/9/23 and it sat waiting to be fixed for 2 weeks. When they finally got round to looking at it they said it needed to go to a main dealer. Appointment booked for 7/12/23 They never took it to the appointment. I've been to the finance company, cazoo, can I report it stolen ? No one knows where my car is.
Ladyxxmacbeth said:
Bought a car in Jan 23. Fault with EML when I drove it first time. Informed them they said they'd fix it. It's been seen twice by a local garage, told.needed to go to dealer. This was in May. Still waiting for a dealer appointment after 3 were cancelled. Cazoo offered to pick up my car and fix it at their car centre. Was picked up on 26/9/23 and it sat waiting to be fixed for 2 weeks. When they finally got round to looking at it they said it needed to go to a main dealer. Appointment booked for 7/12/23 They never took it to the appointment. I've been to the finance company, cazoo, can I report it stolen ? No one knows where my car is.
You can't report it stolen as it isn't - you gave it to them.However, I would think there is a good case for rejection.
If on finance, your finance company technically own it and should in theory help you with the rejection.
As with all these things, the theory doesn't always match the practice - getting your cash back off them is always going to be a struggle.
Cazoo might not have any cash to give you.
ETA: Yes I know it is outside the 6 months for rejection - but the clock stops as soon as you tell them (and stop driving it). I assume at the moment this fault does make it undrivable, not just that the lamp is broken.
Edited by No ideas for a name on Thursday 14th December 19:07
I would try a short, factual email to their CEO:
https://www.ceoemail.com/s.php?id=ceo-10115821
Bullet points, to the point and what you want them to do.
Might work, might not, will take you a few mins. Some CEOs pick up, some CEO exec assistants pick them up. Nothing to lose.
https://www.ceoemail.com/s.php?id=ceo-10115821
Bullet points, to the point and what you want them to do.
Might work, might not, will take you a few mins. Some CEOs pick up, some CEO exec assistants pick them up. Nothing to lose.
vaud said:
I would try a short, factual email to their CEO:
https://www.ceoemail.com/s.php?id=ceo-10115821
Bullet points, to the point and what you want them to do.
Might work, might not, will take you a few mins. Some CEOs pick up, some CEO exec assistants pick them up. Nothing to lose.
This approach has worked in 80% of the times I have used it, normally very quickly. https://www.ceoemail.com/s.php?id=ceo-10115821
Bullet points, to the point and what you want them to do.
Might work, might not, will take you a few mins. Some CEOs pick up, some CEO exec assistants pick them up. Nothing to lose.
ALawson said:
vaud said:
I would try a short, factual email to their CEO:
https://www.ceoemail.com/s.php?id=ceo-10115821
Bullet points, to the point and what you want them to do.
Might work, might not, will take you a few mins. Some CEOs pick up, some CEO exec assistants pick them up. Nothing to lose.
This approach has worked in 80% of the times I have used it, normally very quickly. https://www.ceoemail.com/s.php?id=ceo-10115821
Bullet points, to the point and what you want them to do.
Might work, might not, will take you a few mins. Some CEOs pick up, some CEO exec assistants pick them up. Nothing to lose.
https://cardealermagazine.co.uk/publish/online-use...
For what it’s worth, I had a complete disaster with Cazoo back in 2021 - the only way I was able to get any traction on resolving the situation l was by leaving a scathing review on TrustPilot. I think I received a grovelling phone call within 15 minutes of the review going live.
Given their current challenges (and potential demise) I have no clue whether this approach will still work, but possibly worth a shot.
They are still, without question, the absolute worst company (in any industry) I have dealt with. Good luck.
Given their current challenges (and potential demise) I have no clue whether this approach will still work, but possibly worth a shot.
They are still, without question, the absolute worst company (in any industry) I have dealt with. Good luck.
vikingaero said:
Cazoo seem to follow firstname.lastname@cazoo.co.uk so Tim.Isaacs@cazoo.co.uk might work.Gassing Station | Car Buying | Top of Page | What's New | My Stuff