Disaster Evoque - What are my options?
Discussion
Bought the wife a 67 plate Range Rover Evoque on HP.
After thirteen months of ownership the turbo blew up and was replaced under warranty by the local garage that does all the warranty work for the largish independent dealership we bought the car from.
Unfortunately this wasn't the end of the matter. There were multiple other faults, DPF sensor, suspension issues, throttle bodies and some sort of mysterious wiring problem. They tried to hand it back a couple of times but the first time it went into limp mode with a DPF fault code and the second time it had a complete, albeit temporary, electrical black out mid-corner at 50mph.
With the exception of a few days it's been in the shop for sixteen weeks now and had about £6k spent on in (some under warranty). The garage have now given up and handed the thing back to us with eleven fault codes and still in limp mode.
What would you do? Dealership don' want to know. I'm reluctant to take it to a RR specialist and see if they can fix it. I just want shot of it. So the finance company are the obvious next port of call. Section 75? Pay off half and hand it back? Anyone know what my options are?
After thirteen months of ownership the turbo blew up and was replaced under warranty by the local garage that does all the warranty work for the largish independent dealership we bought the car from.
Unfortunately this wasn't the end of the matter. There were multiple other faults, DPF sensor, suspension issues, throttle bodies and some sort of mysterious wiring problem. They tried to hand it back a couple of times but the first time it went into limp mode with a DPF fault code and the second time it had a complete, albeit temporary, electrical black out mid-corner at 50mph.
With the exception of a few days it's been in the shop for sixteen weeks now and had about £6k spent on in (some under warranty). The garage have now given up and handed the thing back to us with eleven fault codes and still in limp mode.
What would you do? Dealership don' want to know. I'm reluctant to take it to a RR specialist and see if they can fix it. I just want shot of it. So the finance company are the obvious next port of call. Section 75? Pay off half and hand it back? Anyone know what my options are?
There will be people on here who understand the legal side of position but I’m not one of them.
I would look for a decent LR dealer (people here may have recommendations) who will run the Land Rover diagnostics. My understanding is there are loads of OBD readers but nothing matches main dealer systems for most vehicles. You’ll then know whether you have 11 separate faults or 1 fault with 10 downstream effects.
I know it’s yet more money but I can’t believe there are faults on a mass produced vehicle that won’t be known by someone. You could always post the fault codes here for advice. It may be a very reasonable fix and you could at least flog a working vehicle.
Otherwise, declare the faults and see what we buy any car offer.
I would look for a decent LR dealer (people here may have recommendations) who will run the Land Rover diagnostics. My understanding is there are loads of OBD readers but nothing matches main dealer systems for most vehicles. You’ll then know whether you have 11 separate faults or 1 fault with 10 downstream effects.
I know it’s yet more money but I can’t believe there are faults on a mass produced vehicle that won’t be known by someone. You could always post the fault codes here for advice. It may be a very reasonable fix and you could at least flog a working vehicle.
Otherwise, declare the faults and see what we buy any car offer.
Ossiantoad said:
So the finance company are the obvious next port of call. Section 75? Pay off half and hand it back?
have you contacted your finance company? Can they put any pressure on either the supplying dealer or another garage capable of diagnose&rectify the issues, after all its their asset thats borked and potentially worthless in its current state.The biggest surprise to me is that anything was covered by warranty on a 6 year old car, 13months after used car purchase? I'm assuming that you purchased an extended warranty? If so, I'd be exploring the T&C's to see where I stand. Though, unfortunately, I've found that most of the non-main dealer warranties have huge exclusions within them, many of them with nice ambiguous wording so they can escape responsibility for most things, especially anything electrical.
In there's no valid warranty then it would appear that you have a borked car with no claim against anyone, which may be painful but that's life.
In there's no valid warranty then it would appear that you have a borked car with no claim against anyone, which may be painful but that's life.
Rob 131 Sport said:
Is this the model where cam chains stretching was a problem.
Being a 67-plate, I suspect it does indeed have the Ingenium engine. A horrendous rattle on startup is usually a good indicator of a stretched timing chain.Not useful I know, but the Peugeot-sourced 2.2 diesel in the earlier Evoques is a much safer bet.
Mr Whippy said:
I’d find a good specialist who fixes issues.
As opposed to a garage that just guesses/throws parts at cars to fix them.
+1 ... using the electrical blackout fault op mentioned as an example, nothing worse than doing to a monkey garage and having them tell you "derp derp.... we tested the battery and the voltage is fine derp derp".... or "plugged in O BEE DEE scanner and computa said no faults".As opposed to a garage that just guesses/throws parts at cars to fix them.
Had similar issues with my full size RR apart from the black out.
Best thing to do is join the model forums an get some pointers. Start from scratch with a new mind set of you are going to get this solved and project manage the solution yourself. Get recommends for really good Indy’s near you. The car may not be as bad as now think it is.
The black out could be a simple as the battery moving in the corner. Access to a good odb scanner is a must.
Last hope is MCOL (small claims court online) to the original selling dealer. Good luck and keep going!
Best thing to do is join the model forums an get some pointers. Start from scratch with a new mind set of you are going to get this solved and project manage the solution yourself. Get recommends for really good Indy’s near you. The car may not be as bad as now think it is.
The black out could be a simple as the battery moving in the corner. Access to a good odb scanner is a must.
Last hope is MCOL (small claims court online) to the original selling dealer. Good luck and keep going!
hadaporsche said:
Had similar issues with my full size RR apart from the black out.
Best thing to do is join the model forums an get some pointers. Start from scratch with a new mind set of you are going to get this solved and project manage the solution yourself. Get recommends for really good Indy’s near you. The car may not be as bad as now think it is.
The black out could be a simple as the battery moving in the corner. Access to a good odb scanner is a must.
Last hope is MCOL (small claims court online) to the original selling dealer. Good luck and keep going!
Find a specialist. Try and get an idea of cost, notify finance company of their joint liability with dealer. Dealer isn't likely to play ball, so go for the cost effective solution (free) of finance companies complaints procedure and onto the Ombudsman.Best thing to do is join the model forums an get some pointers. Start from scratch with a new mind set of you are going to get this solved and project manage the solution yourself. Get recommends for really good Indy’s near you. The car may not be as bad as now think it is.
The black out could be a simple as the battery moving in the corner. Access to a good odb scanner is a must.
Last hope is MCOL (small claims court online) to the original selling dealer. Good luck and keep going!
Ossiantoad said:
Bought the wife a 67 plate Range Rover Evoque on HP.
With the exception of a few days it's been in the shop for sixteen weeks now and had about £6k spent on in (some under warranty). The garage have now given up and handed the thing back to us with eleven fault codes and still in limp mode.
What would you do? Dealership don' want to know.
What have the workshop said about the 6k spent on it?With the exception of a few days it's been in the shop for sixteen weeks now and had about £6k spent on in (some under warranty). The garage have now given up and handed the thing back to us with eleven fault codes and still in limp mode.
What would you do? Dealership don' want to know.
How much of that was paid for by the warranty company?
I think I'd be looking for a refund of what you'd paid them as they've not been successful in their repairs, and they've now given up.
Did you pay any of that on a credit card?
I guess the dealership are off the hook as it was 13 months after purchase.
Same engine I believe - interesting to see what goes wrong with them 
https://www.pistonheads.com/gassing/topic.asp?h=0&...
https://www.pistonheads.com/gassing/topic.asp?h=0&...
I'd actually go to a specialist & get a proper diagnosis (I know you didn't want to hear that as it means spending some more money) with an estimate for the fix/fixes.
Once you have this then I'd go to the finance company with a chronological list of the other issues & the cars down time then see which direction the finance company goes.
Once you have this then I'd go to the finance company with a chronological list of the other issues & the cars down time then see which direction the finance company goes.
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