Consumer Rights Act 2015: Rejecting a car within 30 days
Discussion
Hello,
I have another separate thread on issues I’ve had with a car but wish to be very specific on the Consumer Rights Act 2015.
I sent a recorded delivery letter to the trader 15 days after delivery of the car, requesting the right to reject. I firmly believe I have all the evidence I need to prove the car was unroadworthy at the time of delivery, backed up by a DVSA MOT that dispels the traders-enlisted MOT from three weeks earlier.
To date, the trader has stalled on my rejection request and appears to be deliberately delaying on offering any form of response or solution to try and take it outwith the initial 30 day right to reject period.
My question is, if I’ve requested this within the 30 day period but the trader is not responding/dragging their heels beyond that period is that enough to show I have met the terms of the CSA short-term right to rejection?
I.e. What can you do if a trader doesn’t respond/ or deliberately delays on offering a response?
I have another separate thread on issues I’ve had with a car but wish to be very specific on the Consumer Rights Act 2015.
I sent a recorded delivery letter to the trader 15 days after delivery of the car, requesting the right to reject. I firmly believe I have all the evidence I need to prove the car was unroadworthy at the time of delivery, backed up by a DVSA MOT that dispels the traders-enlisted MOT from three weeks earlier.
To date, the trader has stalled on my rejection request and appears to be deliberately delaying on offering any form of response or solution to try and take it outwith the initial 30 day right to reject period.
My question is, if I’ve requested this within the 30 day period but the trader is not responding/dragging their heels beyond that period is that enough to show I have met the terms of the CSA short-term right to rejection?
I.e. What can you do if a trader doesn’t respond/ or deliberately delays on offering a response?
Call citizens advice, it's a free service to consumers.
You'll get too much conflicting advice on here.
Have you got Vosa involved in the MOT discrepancy? Think it's 30 days for mechanical, 6 months for corrosion, to make a complaint.
Garages who don't want to deal with something/someone often go quiet, ignore mode.
They'll only do something when court papers land on the doorstep.
They do this because most people just give up.
Don't let them win, see it through.
Get onto citizens advice, they have template letters on their website to ensure you get the correct wording for your letters/emails.
I don't suppose you paid any part of it on credit card?
You'll get too much conflicting advice on here.
Have you got Vosa involved in the MOT discrepancy? Think it's 30 days for mechanical, 6 months for corrosion, to make a complaint.
Garages who don't want to deal with something/someone often go quiet, ignore mode.
They'll only do something when court papers land on the doorstep.
They do this because most people just give up.
Don't let them win, see it through.
Get onto citizens advice, they have template letters on their website to ensure you get the correct wording for your letters/emails.
I don't suppose you paid any part of it on credit card?
Edited by Trevor555 on Saturday 17th June 10:39
I'd suggest being very careful with the wording of letters.
You don't 'request the right'.
The law gives you rights, you exercise your right.
I believe there are plenty of websites explaining the law and giving template letters.
You also need to look at 'distance selling regs' as they apply to used cars.
You don't 'request the right'.
The law gives you rights, you exercise your right.
I believe there are plenty of websites explaining the law and giving template letters.
You also need to look at 'distance selling regs' as they apply to used cars.
I have contacted Consumer Advice who have advised me that the '30 day clock' stops when you indicate you would like to reject the car. They have also advised me that costs for collection etc fall with the trader and they cannot deduct any costs associated with the purchase - e.g. warranty, admin fee, delivery - from the refund.
They have offered me further advice over next steps and template letters that I'm going to follow.
They have offered me further advice over next steps and template letters that I'm going to follow.
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