Selling via Carwow

[barriejames]

Hi all sold my car via carwow for a good price however the main dealer wanted 24 to 48hrs after collection to finalise payment? At over 40k this seems wrong to me anyone ever done this?

[robsco]

Absolutely not - if they need 48 hours, they collect it 48 hours later when they can pay, surely?

[Bestle]

When I sold a car through motorway recently, the guy who was sent to collect the car waited around while we waited for the payment to clear from the purchasing dealer.

[Hoofy]

"So we'll pay £40k but 2 days after collection."
2 days later...
"We've found a slight blemish on the handbrake handle and have paid £24.43 into your account. Thank you for your business."

[barriejames]

Thanks all I thought I was going mad!! they can swivel

[Wacky Racer]

Cazoo pay a good price before the car leaves your drive.

(Well they did for me, two years ago)

[Auto810graphy]

This is not the procedure of any dealer I know. Some dealer groups like Sytner would normally send a buyer to inspect the car and they would pay on collection but normal procedure is payment upon collection.

[barriejames]

understand you being nervous. Unfortunately, as we are a large PLC dealer group all payment requests go via head office, payments go into an automated payment process and the system only makes one payment run per day. Unfortunately there is no way around this, most dealer groups work the same.


I can send you a purchase invoice on collection and proof of the payment approval that works for most nervous customers who haven't sold via Carwow before.


Understand if you want to cancel, or speak to car wow they will verify me, I buy over 30 cars a month with no issues and have been doing so for over a year. Also you can check our reviews on Google. 

I got this from them they are main dealers but no way they are driving away with 40k plus then paying me when Sharon in accounts has the time to process payment

Edited by barriejames on Thursday 18th May 20:29

Edited by barriejames on Thursday 18th May 20:30

[Dracoro]

So, they get payment sorted, in 2/3 days whatever and THEN come a pick up the car. Simple.

They are free to come now and inspect as described etc. go away and sort payment then collect when all gone through.

This is a them “problem” that they are trying to turn into a you “problem”….

[barriejames]

Correct but how odd they won't do it that way around so as you say the risk is all mine

[Dracoro]

That’s why, they’re trying to turn a them risk into a you risk.

Anyway, don’t CarWow have “a number of dealers that bid on your car” to go the 2nd option and sell to them? Or try the other sites (motorway/webuyancar/etc….)

[barriejames]

second dealer was 1500 quid less its a big hit

[Dracoro]

And could well be another £1500+ hit once they get car off you then ring just before payment to say they need to make “deductions”…..

But if they commit to it, then hey, but there’s still nothing stopping them collecting AFTER payment has gone through. IF they need to inspect prior then they can do but not taking car away….

[Louis Balfour]

Dracoro said:

That’s why, they’re trying to turn a them risk into a you risk.

Anyway, don’t CarWow have “a number of dealers that bid on your car” to go the 2nd option and sell to them? Or try the other sites (motorway/webuyancar/etc….)

Motorway also allow dealers to pay after collection.

"So will you reimburse me, if the dealer doesn't pay?"

"Err... not exactly. We work with you both to find a satisfactory solution".

I didn't use them, advertised on Autotrader and exceeded the Motorway quote by a few hundred pounds.

[barriejames]

Dracoro said:

And could well be another £1500+ hit once they get car off you then ring just before payment to say they need to make “deductions”…..

But if they commit to it, then hey, but there’s still nothing stopping them collecting AFTER payment has gone through. IF they need to inspect prior then they can do but not taking car away….

Totally agree thanks for the input I'm going to pass on this offer and find another buyer

[Dracoro]

barriejames said:

Dracoro said:

And could well be another £1500+ hit once they get car off you then ring just before payment to say they need to make “deductions”…..

But if they commit to it, then hey, but there’s still nothing stopping them collecting AFTER payment has gone through. IF they need to inspect prior then they can do but not taking car away….

Totally agree thanks for the input I'm going to pass on this offer and find another buyer

I’d suggest giving them the opportunity to pay then collect (or all done at time of collection, you can check transfer made etc. before handing over). If they refuse, then that’s their loss…

[barriejames]

its the first thing I tried,some crap about procedure etc etc it is pure risk transferring sadly they won't do it

[Wilmslowboy]

I sold a £56k car and the dealer's driver collected from my drive and the dealer paid later (when back at the their office and payment could be processed).

We agreed (via email) once the car left my drive they were responsible and the price was the price, needless to say all was fine and they were true to their word.

I think with a large dealership (PLC) you will be ok, the 'bad press' is not worth a small chip in price.

[Dracoro]

Wilmslowboy said:

I sold a £56k car and the dealer's driver collected from my drive and the dealer paid later (when back at the their office and payment could be processed).

Presumably, to eliminate risk, the OP could offer to drive the car to them and let the payment process then hand over keys.

Can’t see why they’d refuse - unless they wanted to play the “few issues, we need to deduct £xxxxx) game…


Would any dealer let the customer do what they are doing, i.e. buy the car and let customer drive away with their car saying “I’ll pay you in a couple of days”…..

[barriejames]

[quote=Wilmslowboy]I sold a £56k car and the dealer's driver collected from my drive and the dealer paid later (when back at the their office and payment could be processed).

We agreed (via email) once the car left my drive they were responsible and the price was the price, needless to say all was fine and they were true to their word.

I think with a large dealership (PLC) you will be ok, the 'bad press' is not worth a small chip in price


I'm not concerned about being chipped but the email you mention has no legal status if the collection driver totals your car on route back surely you're screwed and have no money in your account? imagine explaining to the finance company they were going to settle but can't now!!! I think they'd say your car you still owe