New used car - warranty query
Discussion
Hi all,
I was looking at buying a car from a main dealer. It's an Audi, and has missed it's gearbox service by ~10k miles.
Audi are no longer willing to sell it as approved used, but Sytner are willing to sell it approved by them and give me 12 months warranty.
I've had previous DSG cars that have missed previous DSG services & I've had no issues, so part of me thinks it'll be fine. But whats putting me off is that I'm paying approved used money, for a car no longer being sold as approved used.
Am I right to ask for it to be reduced if they still want the sale as I was willing to pay a little over what other garages had similar models up for because I wanted the Audi warranty peace of mind.
Is the Sytner warranty as bulletproof as the Audi one? Probably not, but if the gearbox blew in the next 12 months, would they just say "hey, it missed its service, so of course it was going to blow up & we're not covering it"?
Thanks
I was looking at buying a car from a main dealer. It's an Audi, and has missed it's gearbox service by ~10k miles.
Audi are no longer willing to sell it as approved used, but Sytner are willing to sell it approved by them and give me 12 months warranty.
I've had previous DSG cars that have missed previous DSG services & I've had no issues, so part of me thinks it'll be fine. But whats putting me off is that I'm paying approved used money, for a car no longer being sold as approved used.
Am I right to ask for it to be reduced if they still want the sale as I was willing to pay a little over what other garages had similar models up for because I wanted the Audi warranty peace of mind.
Is the Sytner warranty as bulletproof as the Audi one? Probably not, but if the gearbox blew in the next 12 months, would they just say "hey, it missed its service, so of course it was going to blow up & we're not covering it"?
Thanks
Rather than asking a load of random people on the internet would it not be better to ask for a copy of the warranty terms and conditions and then make an informed decision ??
The warranty will no doubt have Sytners name on it but be underwritten by another company who will authorise any claim.
What will you do if in 13 months the gearbox goes bang because the service was missed, no chance of any goodwill from Audi as it was not serviced in accordance with manufacturers instructions
The warranty will no doubt have Sytners name on it but be underwritten by another company who will authorise any claim.
What will you do if in 13 months the gearbox goes bang because the service was missed, no chance of any goodwill from Audi as it was not serviced in accordance with manufacturers instructions
So the dealer will service the car & gearbox prior to any sale. They've also said whilst Audi won't allow them to sell it as "Approved" the Sytner warranty will still cover the gearbox.
I'm not overly concerned (maybe I should be) as I've had multiple DSG cars with questionable DSG service history records & even had a GTI where the first DSG service was done at 100k miles.
My main concern was whether the Sytner warranty was worth anything as the gearbox service had been missed & it's on record. I didn't want to be paying main dealer prices when I'm not really getting any benefits.
I'm not overly concerned (maybe I should be) as I've had multiple DSG cars with questionable DSG service history records & even had a GTI where the first DSG service was done at 100k miles.
My main concern was whether the Sytner warranty was worth anything as the gearbox service had been missed & it's on record. I didn't want to be paying main dealer prices when I'm not really getting any benefits.
7heGeneral said:
So the dealer will service the car & gearbox prior to any sale. They've also said whilst Audi won't allow them to sell it as "Approved" the Sytner warranty will still cover the gearbox.
Sounds fishy to me.Are you 100% sure it can't be "used approved" for any other reason?
Mileage discrepancy on Hpi?
Another discrepancy with service history?
Badly repaired accident damage?
Been remapped?
You need to tread very carefully with this car, do ALL of the checks you possibly can.
Or just find another that does comply.
How many miles are on it, and do you know which gearbox it has (second part is irrelevant if it's done more than 80K but then I wouldn't have expected a dealer to be selling it)?
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
QJumper said:
7heGeneral said:
I didn't want to be paying main dealer prices when I'm not really getting any benefits.
Well just pass on this one and get an approved used one. I think I'd rather pay a little extra and relax, than buy something I might find myself worrying about.These days modern DCT gearboxes are arguably more complicated and precisely made than the engine! It's why they're just replaced, the dealers can't be trusted with repairing them (and typically there are no spares anyway) which is why they just swap them out (or at best swap out the mechatronic unit).
The tolerances in them are crazy, the bits from the clutches etc will cause wear if not removed via regular filter/oil changes. So the services are utterly critical, even with them they'll easily throw a few £k bill for fun.
Personally, unless it's something really special, rare *AND* at a great price I'd walk away rather than risk it throwing a >£2k bill 5 minutes after the warranty expires!
The tolerances in them are crazy, the bits from the clutches etc will cause wear if not removed via regular filter/oil changes. So the services are utterly critical, even with them they'll easily throw a few £k bill for fun.
Personally, unless it's something really special, rare *AND* at a great price I'd walk away rather than risk it throwing a >£2k bill 5 minutes after the warranty expires!
Trevor555 said:
7heGeneral said:
So the dealer will service the car & gearbox prior to any sale. They've also said whilst Audi won't allow them to sell it as "Approved" the Sytner warranty will still cover the gearbox.
Sounds fishy to me.Are you 100% sure it can't be "used approved" for any other reason?
Mileage discrepancy on Hpi?
Another discrepancy with service history?
Badly repaired accident damage?
Been remapped?
You need to tread very carefully with this car, do ALL of the checks you possibly can.
Or just find another that does comply.
Sheepshanks said:
How many miles are on it, and do you know which gearbox it has (second part is irrelevant if it's done more than 80K but then I wouldn't have expected a dealer to be selling it)?
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
It's a 2018 2.0tfsi with ~250ps & 49k miles. I'm not sure which gearbox is in it. A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
Fastdruid said:
These days modern DCT gearboxes are arguably more complicated and precisely made than the engine! It's why they're just replaced, the dealers can't be trusted with repairing them (and typically there are no spares anyway) which is why they just swap them out (or at best swap out the mechatronic unit).
The tolerances in them are crazy, the bits from the clutches etc will cause wear if not removed via regular filter/oil changes. So the services are utterly critical, even with them they'll easily throw a few £k bill for fun.
Personally, unless it's something really special, rare *AND* at a great price I'd walk away rather than risk it throwing a >£2k bill 5 minutes after the warranty expires!
Thanks for the above - I know DSG boxes have been troublesome (though in my own experience (4 other cars + plus some others in the family) they've all been good. The tolerances in them are crazy, the bits from the clutches etc will cause wear if not removed via regular filter/oil changes. So the services are utterly critical, even with them they'll easily throw a few £k bill for fun.
Personally, unless it's something really special, rare *AND* at a great price I'd walk away rather than risk it throwing a >£2k bill 5 minutes after the warranty expires!
I think you're right, for the money & the fact it's nothing special, I'll just be a little more patient & wait for another.
Sheepshanks said:
How many miles are on it, and do you know which gearbox it has (second part is irrelevant if it's done more than 80K but then I wouldn't have expected a dealer to be selling it)?
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A bit like "sealed for life" that's driven by driving down the overall service costs of the 3 year leases (ie like the 2 year/20k services) and a manufacturer expectation that all they need to do is last until the warranty expires rather than keep the vehicle running for as long as possible. It's not in their best interests for it to last, just last long enough.
On any kind of " long term keeper" I'd personally be changing the fluid at *most* every 40k because it's the kind of insidious wear that will cause problems many years/miles down the road rather than immediately.
Fastdruid said:
Sheepshanks said:
How many miles are on it, and do you know which gearbox it has (second part is irrelevant if it's done more than 80K but then I wouldn't have expected a dealer to be selling it)?
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A bit like "sealed for life" that's driven by driving down the overall service costs of the 3 year leases (ie like the 2 year/20k services) and a manufacturer expectation that all they need to do is last until the warranty expires rather than keep the vehicle running for as long as possible. It's not in their best interests for it to last, just last long enough.
On any kind of " long term keeper" I'd personally be changing the fluid at *most* every 40k because it's the kind of insidious wear that will cause problems many years/miles down the road rather than immediately.
Anyhow, seems I had it the wrong way around - most are 40K (although Audi's website says 38K - no doubt to catch people out who leave it to 40K and then have a subsequent failure, so the dealer can laugh at them as they deny the warranty claim). It's only the latest DQ381 used in transverse FWD models that is 80K.
Sheepshanks said:
Fastdruid said:
Sheepshanks said:
How many miles are on it, and do you know which gearbox it has (second part is irrelevant if it's done more than 80K but then I wouldn't have expected a dealer to be selling it)?
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A lot of people still think the DSG service interval is 40K - it is for some boxes but many of them are 80K now.
A bit like "sealed for life" that's driven by driving down the overall service costs of the 3 year leases (ie like the 2 year/20k services) and a manufacturer expectation that all they need to do is last until the warranty expires rather than keep the vehicle running for as long as possible. It's not in their best interests for it to last, just last long enough.
On any kind of " long term keeper" I'd personally be changing the fluid at *most* every 40k because it's the kind of insidious wear that will cause problems many years/miles down the road rather than immediately.
It's however not like a cam belt, spark plugs etc where you can change it late with no consequence, taking it 10k beyond the service interval *significantly* increases the chance of failure *AND* with it less likely to be covered by third part warranty (or worse fail just outside of warranty) it's a massive risk to take on.
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