Car rejection accepted, but… (advice please :))
Discussion
Hi,
By way of an introduction, I bought a, rare(ish)model, approved used car (from main dealer) on a distance sale (250 miles away)., just under £30k - cash, against my better judgment ( I will never do it again!)
The car was delivered in the evening. Anyway, turns out the whole back end has been damaged and repaired (lots of filler etc). The timing chains were also, I thought, noisy.
Dealer was great, apologised, and then spoke to the previous owner (who they sold the car when new too), confirmed it was rear end smashed and badly repaired (how they didn’t spot I don’t know) and anyway, as the car was rare, i agreed for a manufactures approved body shop repair to be done. They collected the car, took it back 250miles, and repaired it. Takes a few weeks, but I had a courtesy car. They confirm the timing chain noise was normal (or the injectors I think they said)
It was delivered back - not repaired properly, in fact they hadn’t checked it and even though it was an all new bumper, splitter etc - it was loose, missing brackets, foreign object debris in the clear coat etc - a mess… I think (but don’t know) they expected it to be delivered back to them not me… anyway, they then ask me to take it to another main dealer approved body shop near my house - to cut a long tale short, the local main dealer shop refuse to touch it as it’s someone’s else work (fair enough)… we’re now in month 2 of owenership. So I then find a non manufactures approved body shop to quote. They agree too, but can’t fit me in.
In the mean time it needed some warranty work as the sound system (B&O) was playing up, the gearbox was playing up and the timing chain was noisy - all were confirmed to be issues by the local main dealer (but different group, Inchape). The car is with them a week to sort out two of those issues, but the timing chain, they won’t do as it’s not ‘bad enough yet’. But they confirm in writing that the chains are noisy, in fact compared with a sister vehicle they had in? Quite noisy, but not bad enough for warranty work. As a side note, it is also pointed out the dual exhaust tips on one side of the car arent symmetrical (indicating they maybe damaged) I immediately go back to the suppling dealer with the tech notes and reject the car.
Anyway, we’re now month 4/5 - to give them there due, the dealer accepts rejection (after a short attempt to ask me to agree for them to try and sort it again). They ask for time to find me a replacement - I give them a month - they can’t find one. So we get to the buy back stage, today - they want me to pay for all the miles added to the car in ownership at 45ppm.
That’s all well and good, but, I’ve done less than 1500miles in 6 months - the car spent a lot-of the time in the dealers, and sat on the drive.
They can still retail the car (once they’ve fixed it up) at a price of at least what I paid. So I’m arguing for a full refund, with respect to the nonsensical experience I’ve had and it’s not my fault that the issues may effect their profit margin. They sold my PX vehicle for some £4.5k more than I got, and it was absolutely mint.
Thoughts would be appreciated- good, bad or indifferent…
I’ve been vague about who the dealer is / and the make of car as it’s not fair to name and shame when they have been good with me
By way of an introduction, I bought a, rare(ish)model, approved used car (from main dealer) on a distance sale (250 miles away)., just under £30k - cash, against my better judgment ( I will never do it again!)
The car was delivered in the evening. Anyway, turns out the whole back end has been damaged and repaired (lots of filler etc). The timing chains were also, I thought, noisy.
Dealer was great, apologised, and then spoke to the previous owner (who they sold the car when new too), confirmed it was rear end smashed and badly repaired (how they didn’t spot I don’t know) and anyway, as the car was rare, i agreed for a manufactures approved body shop repair to be done. They collected the car, took it back 250miles, and repaired it. Takes a few weeks, but I had a courtesy car. They confirm the timing chain noise was normal (or the injectors I think they said)
It was delivered back - not repaired properly, in fact they hadn’t checked it and even though it was an all new bumper, splitter etc - it was loose, missing brackets, foreign object debris in the clear coat etc - a mess… I think (but don’t know) they expected it to be delivered back to them not me… anyway, they then ask me to take it to another main dealer approved body shop near my house - to cut a long tale short, the local main dealer shop refuse to touch it as it’s someone’s else work (fair enough)… we’re now in month 2 of owenership. So I then find a non manufactures approved body shop to quote. They agree too, but can’t fit me in.
In the mean time it needed some warranty work as the sound system (B&O) was playing up, the gearbox was playing up and the timing chain was noisy - all were confirmed to be issues by the local main dealer (but different group, Inchape). The car is with them a week to sort out two of those issues, but the timing chain, they won’t do as it’s not ‘bad enough yet’. But they confirm in writing that the chains are noisy, in fact compared with a sister vehicle they had in? Quite noisy, but not bad enough for warranty work. As a side note, it is also pointed out the dual exhaust tips on one side of the car arent symmetrical (indicating they maybe damaged) I immediately go back to the suppling dealer with the tech notes and reject the car.
Anyway, we’re now month 4/5 - to give them there due, the dealer accepts rejection (after a short attempt to ask me to agree for them to try and sort it again). They ask for time to find me a replacement - I give them a month - they can’t find one. So we get to the buy back stage, today - they want me to pay for all the miles added to the car in ownership at 45ppm.
That’s all well and good, but, I’ve done less than 1500miles in 6 months - the car spent a lot-of the time in the dealers, and sat on the drive.
They can still retail the car (once they’ve fixed it up) at a price of at least what I paid. So I’m arguing for a full refund, with respect to the nonsensical experience I’ve had and it’s not my fault that the issues may effect their profit margin. They sold my PX vehicle for some £4.5k more than I got, and it was absolutely mint.
Thoughts would be appreciated- good, bad or indifferent…
I’ve been vague about who the dealer is / and the make of car as it’s not fair to name and shame when they have been good with me
Edited by Gregchiswell on Tuesday 25th October 13:20
I've read on other threads on here that it is considered reasonable to charge for mileage when a car is rejected.
I don't know what a reasonable price would be but isn't 45 ppm the rate accepted by the Inland Revenue for business use of your own vehicle?
Might be worth paying just to get out of the problem. Plus - as I understand it, you've had the use of a courtesy car throughout the period.
I don't know what a reasonable price would be but isn't 45 ppm the rate accepted by the Inland Revenue for business use of your own vehicle?
Might be worth paying just to get out of the problem. Plus - as I understand it, you've had the use of a courtesy car throughout the period.
sunbeam alpine said:
I've read on other threads on here that it is considered reasonable to charge for mileage when a car is rejected.
I don't know what a reasonable price would be but isn't 45 ppm the rate accepted by the Inland Revenue for business use of your own vehicle?
Might be worth paying just to get out of the problem. Plus - as I understand it, you've had the use of a courtesy car throughout the period.
If you had a courtesy car and they haven't billed you for miles on that, their approach seems pretty reasonable.I don't know what a reasonable price would be but isn't 45 ppm the rate accepted by the Inland Revenue for business use of your own vehicle?
Might be worth paying just to get out of the problem. Plus - as I understand it, you've had the use of a courtesy car throughout the period.
I can see why this grates with you OP... While you have had some use from the car, you've also had a lot of hassle and some might say those two things even themselves out...
However, in this case, you're only Plan B is the legal route which comes with its own pitfalls so I would a) try to negotiate down to (say) £500 and if that fails b) take the 1500 x 45p hit and move on.
However, in this case, you're only Plan B is the legal route which comes with its own pitfalls so I would a) try to negotiate down to (say) £500 and if that fails b) take the 1500 x 45p hit and move on.
Canon_Fodder said:
I can see why this grates with you OP... While you have had some use from the car, you've also had a lot of hassle and some might say those two things even themselves out...
However, in this case, you're only Plan B is the legal route which comes with its own pitfalls so I would a) try to negotiate down to (say) £500 and if that fails b) take the 1500 x 45p hit and move on.
I'd go with Canon_Fodder's plan of make them an offer of £500 or if they don't accept it take the £675 offer and put it down to experience as its 2.25% of the purchase price...However, in this case, you're only Plan B is the legal route which comes with its own pitfalls so I would a) try to negotiate down to (say) £500 and if that fails b) take the 1500 x 45p hit and move on.
I only had the courtesy car during the first
repair, when they collected my car, they dropped off the courtesy - when they brought it back, 3 weeks later,
, they took the courtesy car back, leaving me with my half repaired car as the bumper is loose, it’s basically sat on my drive, it’s ok around the town. So it’s 1500 miles in a running 6 months - basically nothing.
In terms of depreciation, looking at prices today, it’s worth at least what I paid, so when they fix it up, they could sell it easily for what I paid (some poor person will never know the history though )
repair, when they collected my car, they dropped off the courtesy - when they brought it back, 3 weeks later,
, they took the courtesy car back, leaving me with my half repaired car as the bumper is loose, it’s basically sat on my drive, it’s ok around the town. So it’s 1500 miles in a running 6 months - basically nothing.
In terms of depreciation, looking at prices today, it’s worth at least what I paid, so when they fix it up, they could sell it easily for what I paid (some poor person will never know the history though )
I had a successful section 75 claim after a dealer refused to accept a rejection and wanted to knock off 45p per mile. Credit card company confirmed industry standard was 3p per mile for loss of value and that's what I got.
45p per mile is what HMRC use to calculate fuel, wear and tear, tax, insurance and loss of value.
45p per mile is what HMRC use to calculate fuel, wear and tear, tax, insurance and loss of value.
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