Range Rover Evoque Lemon
Discussion
I wonder if you could help with an issue I have with a 12 Plate Range Rover Evoque I have just purchased.
Pretty sure I have bought a Lemon.
Bought the car last Friday, took it out for a test drive, all seemed fine. Part exchanged another car in the deal which is still for sale at the dealers.
Car was at the lower end of the market at 10k with 120k miles
Used the car on Saturday and the idle on the car was slightly erratic.
Sunday, used the car again and there was a slight hesitation on part throttle.
Sunday evening car wouldn't start, great. Car would turn over but refused to start, Called the RAC and they couldn't get it started either, suspected fuel pump.
Car still had enough fuel in the tank to do 95 miles so plenty in, called supplying dealer and he told me to put more fuel in and then try again, didn't work and I didn't think it would.
Had car recovered to a JLR specialist who also thought it would be fuel pump, ran diagnostics and pump was fine. He then asked about the history of the car, which I told my history. He then told me it looked like a lot of parts have been fitted from a scarp yard, including fuel rail, he was still struggling to get it going.
What are my rights with the car, can I reject it and ask for my old car back?
Pretty sure I have bought a Lemon.
Bought the car last Friday, took it out for a test drive, all seemed fine. Part exchanged another car in the deal which is still for sale at the dealers.
Car was at the lower end of the market at 10k with 120k miles
Used the car on Saturday and the idle on the car was slightly erratic.
Sunday, used the car again and there was a slight hesitation on part throttle.
Sunday evening car wouldn't start, great. Car would turn over but refused to start, Called the RAC and they couldn't get it started either, suspected fuel pump.
Car still had enough fuel in the tank to do 95 miles so plenty in, called supplying dealer and he told me to put more fuel in and then try again, didn't work and I didn't think it would.
Had car recovered to a JLR specialist who also thought it would be fuel pump, ran diagnostics and pump was fine. He then asked about the history of the car, which I told my history. He then told me it looked like a lot of parts have been fitted from a scarp yard, including fuel rail, he was still struggling to get it going.
What are my rights with the car, can I reject it and ask for my old car back?
Step 1 would be contacting the seller, they'll want to inspect the car and will likely offer to get it fixed for you so that you're not out of pocket. You're not obliged to accept that repair and, if deemed sufficient of a fault, you can reject the car and receive a full refund.
Given that you test drove the car and subsequently purchased it, you're obviously not covered by 'distance selling', but your basic consumer rights will still be present. I'd get in contact with the dealer and go from there, rather than getting ahead of yourself and assuming you've been screwed.
---
Quick google returns the below from 'The Car Expert'
Short-term right to reject – the first 30 days
If your new or used car has a significant fault that was present when you bought it (as opposed to developing afterwards), you can reject the car within the first 30 days and get a full refund.
You do not have to accept a repair or replacement vehicle (although you can if you want to).
If you have part-exchanged your previous car on the new one, you will not get it back. Instead, you will be entitled to the full invoice price of the car (including road tax, VAT, etc).
You are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, wear and tear, collection of the vehicle or anything else.
It is the dealer’s obligation to collect the vehicle, unless your sales contract includes a clause obliging you to return the car. You only have to make sure the car is available to collect.
Be reasonable about this and work with the dealer if you want to get your money back with minimal fuss. Make their lives difficult and you can be sure they will return the favour…
Given that you test drove the car and subsequently purchased it, you're obviously not covered by 'distance selling', but your basic consumer rights will still be present. I'd get in contact with the dealer and go from there, rather than getting ahead of yourself and assuming you've been screwed.
---
Quick google returns the below from 'The Car Expert'
Short-term right to reject – the first 30 days
If your new or used car has a significant fault that was present when you bought it (as opposed to developing afterwards), you can reject the car within the first 30 days and get a full refund.
You do not have to accept a repair or replacement vehicle (although you can if you want to).
If you have part-exchanged your previous car on the new one, you will not get it back. Instead, you will be entitled to the full invoice price of the car (including road tax, VAT, etc).
You are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, wear and tear, collection of the vehicle or anything else.
It is the dealer’s obligation to collect the vehicle, unless your sales contract includes a clause obliging you to return the car. You only have to make sure the car is available to collect.
Be reasonable about this and work with the dealer if you want to get your money back with minimal fuss. Make their lives difficult and you can be sure they will return the favour…
Are you going to go and buy another high mileage Evoque if you get a refund? If so, I'd let the dealer fix it. Rather than you buy another one and have the same problem later on when its out of warranty.
Also i'm guessing the 'scrap yard' parts are second hand parts. If you ring an LR dealer and get a price on a fuel rail you'll understand why somebody has fitted a second hand one.
Also i'm guessing the 'scrap yard' parts are second hand parts. If you ring an LR dealer and get a price on a fuel rail you'll understand why somebody has fitted a second hand one.
123DWA said:
Are you going to go and buy another high mileage Evoque if you get a refund? If so, I'd let the dealer fix it. Rather than you buy another one and have the same problem later on when its out of warranty.
Also i'm guessing the 'scrap yard' parts are second hand parts. If you ring an LR dealer and get a price on a fuel rail you'll understand why somebody has fitted a second hand one.
This is good advice, most JLR products are toss from day 1 never mind 120k miles later.Also i'm guessing the 'scrap yard' parts are second hand parts. If you ring an LR dealer and get a price on a fuel rail you'll understand why somebody has fitted a second hand one.
123DWA said:
I was going to put this in my post but I thought the OP is having a bad enough time as it is 
Yeah, harsh words but it's the truth. My mate had a brand new discovery where the media system would only work Monday to Friday, it appeared to take the weekend off, every week for 3 months. Pretty annoying and JLR wouldn't/couldn't fix it.I think you can argue quite clearly that it's not fit for purpose and therefore under the Consumer Rights Act you can reject it within 30 days. This is the theory though. In practice things can get quite blurry as I found out recently. If the trader refuses to play ball you may have to get the lawyers involved which I did. (Tip: if you do, don't use the ones you get free with your car or house insurance as they are worse than useless). I'd approach the trader to give him a chance to resolve the problem amicably and only then resort to legal action if not satisfactory.
piddy44 said:
Slightly strange statement. Unless the parts were well rusted & vastly out of keeping with the rest of the car (which would be some going on a 10 yr old 120k miles Evoque) then the 'specialist's' statement seems a bit unusual.
Don't scrapyards still mark their parts with a sort of chalk pen? Perhaps this would explain the scrapyard comment.Wheatsheaf said:
Don't scrapyards still mark their parts with a sort of chalk pen? Perhaps this would explain the scrapyard comment.
Yes there were scrap yard pen marks on some of the parts.He probably wouldn't of known otherwise but it showed that the car has had a problem before and someone had a go at fixing it.
Edited by wevster on Thursday 4th August 19:58
wevster said:
Thanks everyone, have contacted the dealer and they are going to pick it up and have a look at it.
I will update this post when I have more news.
Careful OP... Some dealers seek to lead you down a rabbit hole and will string you along with various drawn out attempts at 'repair'...I will update this post when I have more news.
Decide now - what outcome do you want?
a. Repair(s)?
b. Refund?
If you suspect it's a 'lemon' then insist on option b now
So - just to confirm - the specialist has not identified the issue causing the car not to start?
Do you know what parts carry the yellow marker? I am trying to work out now worried I would be by this. Everything on the car is 10 years old and second hand - so you could argue "what's the issue", but it does seem a little odd/worrying?
Do you know what parts carry the yellow marker? I am trying to work out now worried I would be by this. Everything on the car is 10 years old and second hand - so you could argue "what's the issue", but it does seem a little odd/worrying?
I'd see what the dealer say before making a decision.
If they can't sort the issue & offer some warranty on the work carried out I'd look for a refund.
If you do get a refund I'd be looking at these two SUV options for around 10K.
The Infiniti EX is the first choice but they're hard to find, they also have the bonus of being ULEZ/CAZ compliant, you'll get a 2011/12 with low miles for your budget but you'll have to keep looking:
https://www.autotrader.co.uk/car-details/202206307...
The easier car to find is the XC60 D5:
https://www.autotrader.co.uk/car-details/202207278...
https://www.autotrader.co.uk/car-details/202206237...
https://www.autotrader.co.uk/car-details/202207077...
If they can't sort the issue & offer some warranty on the work carried out I'd look for a refund.
If you do get a refund I'd be looking at these two SUV options for around 10K.
The Infiniti EX is the first choice but they're hard to find, they also have the bonus of being ULEZ/CAZ compliant, you'll get a 2011/12 with low miles for your budget but you'll have to keep looking:
https://www.autotrader.co.uk/car-details/202206307...
The easier car to find is the XC60 D5:
https://www.autotrader.co.uk/car-details/202207278...
https://www.autotrader.co.uk/car-details/202206237...
https://www.autotrader.co.uk/car-details/202207077...
Pica-Pica said:
I am surprised people seem to be parting £10k for a 120k mileage Evoque.
120k miles is actually not a great deal for a modern car. I suspect 10k is about right or the op would have bought cheaper elsewhere?Out of 1982 evoque in the up to £0-£12k search I did on ph classified only one was under 9000, all the rest were 10k+ and the ones close to 10k were often 100k to 160k miles.
The evoque is a marmite car due to the "image’ so it will always attract some negative posts I guess?
Edited by Caddyshack on Thursday 4th August 21:35
Caddyshack said:
Pica-Pica said:
I am surprised people seem to be parting £10k for a 120k mileage Evoque.
120k miles is actually not a great deal for a modern car. I suspect 10k is about right or the op would have bought cheaper elsewhere?Out of 1982 evoque in the up to £0-£12k search I did on ph classified only one was under 9000, all the rest were 10k+ and the ones close to 10k were often 100k to 160k miles.
The evoque is a marmite car due to the "image’ so it will always attract some negative posts I guess?
Edited by Caddyshack on Thursday 4th August 21:35
ZX10R NIN said:
Pica-Pica said:
I do know 120k miles is not a great deal, but £10k for an Evoque?, mugs game.
I wouldn't call it a mugs game far from it, out of interest what SUV would you buy for 10k?This would be more helpful than insulting the OP
If I needed an SUV, I would buy a Toyota or a Subaru.
Gassing Station | Car Buying | Top of Page | What's New | My Stuff